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The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
I ordered 2 cards to be sent to me direct with no text as I wanted to write it myself. Both cards came with no envelope!! Surely a card should come with an envelope especially if it’s being sent to the person who has placed the order.
The card was delivered 2 days late so wasn’t there on the persons birthday so very disappointed
Reply from Moonpig.com
We're really sorry your order was late. We know how important it is for things to arrive on time, especially for special occasions. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Great selection of funny cards and being able to personalise them makes them even funnier
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Easy to edit
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Ive got a membership with moonpig, the birthday card that was ordered for my father in law was never delivered, his birthday was 17th August and card was due on the 18th according to yourself
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Paid for express delivery, 3 days later item still hasn’t been processed at post office local to Moonpig over East. Paid extra for it not to get there on time, currently two days late with no sign of it being delivered until next… very disappointed.
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
good service
Card didn't arrive on time, if I could have sent 2 cards in one postage then maybe it would have. Won't be using again
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
It didn't arrive to it's destination, rubbish
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Card never arrived
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Recipient loved the card! Good quality as always.
Sadly arrived after one week of ordering, despite paying for 1st class postage. So was too late to give as was after the event.
