Although flowers were ok(by chance only) there were a few things that weren’t great. 1. They forgot to put the card in the box with my message as to who the flowers were from. 2. Bottom opening of box wasn’t sealed properly - sellotape had missed the join - perhaps rhe card had fallen out. 3. Courier did not follow my instructions Instructions or Moonpig instructions 3a my instructions - Courier was supposed to ring doorbell & wait and if no reply to leave box in porch but because it was such an early delivery the porch was still locked. If he’d followed instructions to ring bell the door would have been answered. 3b. Moonpig Instructions on the box were clearly marked to deliver upright. Courier left the box of flowers upside down and out in the rain 4. Moonpig Aftersales - I explained the above but they didn’t even acknowledge never mind apologise for the missing card with my message. They weren’t bothered about the poor packaging of the flowers nor that their chosen courier firstly didn’t follow my instructions and secondly didn’t follow their instructions to keep the flowers upright. It was only by chance that the recipient went out not too long after the delivery and found the flowers upside down in the rain. If they’d been left longer it’s likely the flowers would have been damaged as would the box having been left in the rain. Very disappointing and a very obvious generic response by customer service with no genuine apology.