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The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
Didn’t receive it
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
No longer living at this address told you already before you sent it out
Reply from Moonpig.com
We’re sorry about the error in the delivery address. We know how important it is for your order to arrive at the right place. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Really pleased with the outcome will use again.
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Card came bent and now I have no chance of returning it in time.
Reply from Moonpig.com
We’re sorry to hear the packaging of your order wasn’t up to scratch. We want every delivery to arrive in perfect condition. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Great service and excellent quality.
The card was of good quality, simple to personalise with clearly reproduced photos and offered reasonable value for money. My sole criticism is that I was unable to see the text I was inserting or amending whilst Ivwas inserting or amending it.
Never recieved. Issue with courier and no way to contact them or change delivery so I never actually received it but still paid
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Card arrived on time but damaged.
Reply from Moonpig.com
We're very sorry your product arrived damaged. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
It was perfect! My wife loved how it was totally unique!!
Spot on i will defo order again.
The quality of the pictures and print on the card was fine but the quality thickness of card used for the size of card was too thin as after a day it had bowed and did not stand on its own.
this was great
Great card
Love the card
Brilliant as always.
Good print quality and the options to add more pictures and graphics are big improvements.
Nice card quick delivery
Perfect 100% will recommend and order again
I’m disappointed. The card had a large crease down the middle and was delivered a week later than expected. I appreciate this may not be moonpig’s fault directly, but it missed my wife’s birthday and was in poor condition.
Message that was written and saved was only partially there upon delivery.
