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The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
product fine but royal mail failed to deliver on time despite paying for tracked mail and ordering a week in advance
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Great card, love the fact you can personalise.
Reply from Moonpig.com
It's fantastic to hear you had such a positive experience! Your kind words are much appreciated. Thanks for choosing us, and we look forward to your next order!
Unfortunately the card did not arrive in time for our son’s 50th birthday which is today the 14th. We have been informed that it will be the 16th now.
Was an excellent card
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Condition poor on delivery. Card bent . Disappointing as the sender
Great product,
Great quality
As ordered
It was never received. I ordered it with balloons which arrived but the card didn't make it.
Reply from Moonpig.com
We’re sorry you received an incomplete order. This isn’t the standard we strive for. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Great card, fast delivery.
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Very easy to design loved the card delivered quickly does exactly what it says on d tin very happy customer
Reply from Moonpig.com
It's fantastic to hear you had such a positive experience! Your kind words are much appreciated. Thanks for choosing us, and we look forward to your next order!
We have not received the card
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Great. Easy to use & send abroad.
The card was delivered on my chosen day and was well received.
Reply from Moonpig.com
We're over the moon to hear you had a fantastic experience! Thank you for your positive feedback. We appreciate your support and hope to impress you again!
Just what I needed.
Really please with product, postage is expensive
Really great to be able to send a personal birthday card as temporarily laid up at home so took all the hassle out of going out to buy a card!
Reply from Moonpig.com
It's fantastic to hear you had such a positive experience! Your kind words are much appreciated. Thanks for choosing us, and we look forward to your next order!
Saw it - loved it. The words are just perfect and the one receiving it next month will be tickled pink. The quality of the moonpig cards are always the best, thank you.
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Always have a great product from moonlight, so, thank you
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Awful. Sent unprotected, arrived bent and I had to source an alternative card elsewhere. Moonpig customer services very, very unhelpful. Initially they refused to refund the cost of the card. Then they asked for photos which I was happy to provide and offered to the first person I dealt with but ended the chat as I was trying to upload them so I had to start again. They really didn't make things easy and did not seem remotely sorry for wasting my time. Now, despite cancelling my Moonpig Plus subscription and repeatedly unsubscribing from Moonpig emails I am being bombarded so am having to complain to the Information Commissioner's Office about them to try to make it stop. Avoid this company like the plague - they are dreadful. Buy your cards from Thortful instead.
Reply from Moonpig.com
We’re sorry our customer service didn’t meet your expectations. Providing great service is really important to us. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
