Pot arrived damaged/ totally shattered - need a replacement please

Reply from Moonpig.com

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Brighten someone’s day with Moonpig Plants. With high quality plants for all occasions, you can create a memorable moment of pure loveliness in the comfort of their own home.
Introduction
Introducing Patch x Moonpig, the latest collaboration from two much-loved brands with a shared love of bringing homes to life with a collection of plants which are full of personality.
Whether you’re a green-fingered pro or a new plant parent, Patch makes plants easy.
Never kill another plant with easy to follow care advice, free plant parenting courses and tips from the Patch plant doctors.
Patch ‘Aggie the Red Chinese Evergreen’ Set
How to look after Aggie
Aggie is a red Chinese evergreen. Water her when the top two inches of soil feel dry, usually once a week. She’ll thrive almost anywhere, but the more light she gets, the more colourful her leaves will be. Keep her leaves feeling fresh with a weekly mist.
Aggie the red Chinese evergreen comes in a pot.
Pet/baby safe
Toxic if eaten
Plant height
20-30cm
Nursery pot size
12cm
Decorative pot size
13cm
What’s in the Box?
1 x Plant
1 x Pot
The Important Part:
Please Note:
Pot arrived damaged/ totally shattered - need a replacement please

Reply from Moonpig.com
The plant was lovlie better than the picture

Reply from Moonpig.com
I was disappointed. I attach a photo of the plant received. The lower leaves look brown and dead and the pot, which should have been blue was cream.
Sadly arrived with lots of snapped leaves but that’s prob due to delivery company rather than MP! As a house warming gift so did the job!
Love the pksnt

Reply from Moonpig.com
As described really good quality delivered in great box and on time
The 'rope basket' wasn't supplied and the cheap ceramic pot that was sent instead (with no notification the product wasn't as advertised) was smashed on arrival. Given this was delivered directly as a gift the disappointment was palpable.

Reply from Moonpig.com
Since I’m still waiting to be informed that this plant has been delivered I cannot comment on condition of plant. Had I known that delivery would take so long I would have purchased elesewhere.

Reply from Moonpig.com
The plant was a housewarming gift yo my son. When he opened the box, there was no information card telling him what it was & to care for it, but worse, the pot was broken at the bottom. NOT impressed that an information card wasn't there, but NOT HAPPY AT ALL that it was damaged on delivery! Great gift - "Here, have a plant, sorry there's soil everywhere and you'll get the floor wet when you water it, whenever that will be because you don't know when you should!" Used Moonpig for years, won't be using them again!!!

Reply from Moonpig.com
All done overnight so very good delivery
Was underwhelming, looked a lot more plush and worth the money online
.it was a present.They were really pleased
My daughter was delighted with this beautiful plant. Very good value for money too!
A++.........
Recipient loved the plant and particularly the pot. The photo was accurate.
It looks great.
Lovely plant and holder
Beautiful plant
So worth the money!! Perfectly packed and the size is great, I'd buy this again!