Sent as gift, arrived broken and recipient sent me photos, MP refused to accept photos and wanted more, as recipient lives too far from me and elderly and resent photos where no better, they refused to do anything. When paying a premium price id expect the item to to turn up and not be snapped in half and certainly would expect any reputable company to sort with as little fuss as possible. Terrible customer service, will never use again.
Reply from Moonpig.com
We’re sorry our customer service didn’t meet your expectations. Providing great service is really important to us. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
