He was so pleased, it looked great
Quality: 5
Value for money: 5
Reply from Moonpig.com
We're ecstatic to hear that you loved your experience with us! Thanks so much for your wonderful feedback. We can't wait to welcome you back soon! 😊
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The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
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Sending Long Distance Hugs Peronalised Mug
All reviews
Well my sister in law was very pleased with it
Quality: 4
Value for money: 5
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Granddaughter was the recipient, she loved it !
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Creed service that you can sent it from Europe
Quality: 4
Value for money: 4
Bought this for my nephew. He enjoyed a coffee from it in the morning
Quality: 5
Value for money: 5
Gave 1 star as wont allow zero. Ordered card and gift on 14th August. Money went out of the bank on 15th August. Received email yesterday asking if gifts were liked and asking me to rate on here. Contacted moonpig today to ask why not yet received (ordered remained open on my account but no tracking update) Now they're saying there was as issue with the mug. No excuse for not delivering card as ordered and refunding money for mug to my account. My aunt is elderly and frail and getting a card and
Quality: 1
Value for money: 1
Reply from Moonpig.com
We’re sorry the item you ordered was out of stock. We try to keep our inventory accurate. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Great was a gift for a USA address and they received it in mega thread me great service my friend was delighted
Quality: 5
Value for money: 5
Reply from Moonpig.com
We're so glad to hear that you had a fantastic experience! Your positive feedback is much appreciated. Thanks for your support and we look forward to seeing you again!
So easy and convenient. Will always use this service. Be better if you could add the date of their bday so it gets there on time. But overall a brilliant service.
Quality: 5
Value for money: 5
NOT HAPPY AT ALL! This product was ordered with Xmas Card as 1 part of 2 parcels. Why all 3 products could not be sent together I do not know. Single mug in the other package delivered over 1 week ago. Needless to say today (Xmas Eve) this has still not been delivered, so no Xmas present or card for my son! Think you need to review postal options
Quality: 1
Value for money: 1
Reply from Moonpig.com
We’re sorry you received an incomplete order. This isn’t the standard we strive for. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Lovely gift thank you x
Quality: 5
Value for money: 5
Was very apt for the occasion
Quality: 5
Really good
Quality: 5
Value for money: 5
Great gift
Quality: 4
Value for money: 4
The mug is lovely, and was much appreciated, thanks moonpig
Quality: 5
Value for money: 5
Very happy, especially as mum loved it
Quality: 5
Value for money: 5
My brother loved it
Quality: 5
Value for money: 5
Arrived in time Looked great Recipient over the moon
Quality: 5
Value for money: 5
Great product
Quality: 5
Value for money: 5
Cup originally arrived broken! Contacted Moonpig who had it remade and delivered the next day. The packaging second time round was much better. I’d say, this needs investing in if you want customers to believe you care about sending their gifts. Colours were bright and it was personalised and resent within a day, so this made me happier.
Quality: 4
Value for money: 3
I would like to score it 0 points. I am upset, I don't think it's even been delivered so the recipient has no idea that I remembered her birthday. It's difficult being in the UK with beloved family in Australia. Turns out Moonpig has no empathy with customers and is extremely dishonest in its business practices. Worse than taking my money under false pretences, my loved one thinks that I haven't remembered. Shame on you Moonpig.