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The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
My card still hasn’t arrived despite my request for Feb 14th delivery date. Any suggestions
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
This has been the most frustrating and disappointing experience I’ve ever had with a company. My first order arrived seriously ripped and damaged, completely ruining a card that was meant to be a special surprise for my boyfriend. What makes it even worse is the horrible customer service. I was told by Nikita that a replacement is impossible because the card is “out of stock.” This is a personalized card I designed myself—resending the exact same card should be simple, yet I was repeatedly denied and offered only store credit or a refund. I did not want a refund or store credit—I just wanted the exact card I created resent. And then, without my permission, they just returned store credit to my account! How is that even possible?! This is completely unacceptable. This whole experience has been annoying, upsetting, and infuriating. I feel ignored, frustrated, and extremely dissatisfied. I cannot recommend this company at all based on how they handled my order and complaint.
Reply from Moonpig.com
We’re sorry the item you ordered was out of stock. We try to keep our inventory accurate. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
I ordered a card on Tuesday for delivery for Friday. It is now a week later and still no card. Would love to review the product but unfortunately Moonpig, insist on using Royal Mail now who never deliver post on scheduled dates. (Not sure who used to deliver for them before but this was never an issue). The last few cards I have ordered have all been late. So Moonpig need to take off specified dates for delivery when using Royal Mail. It’s extremely disappointing that my card still hasn’t been delivered, especially when you’re relying on this service to make loved ones feel seen.
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
My whole card was not what I ordered only the picture was right I am so disappointed I ordered it for my husband for Valentines Day and now I have no card..If I could have rated it a O I would have
Reply from Moonpig.com
We’re sorry for sending you the wrong order. This isn’t the standard we strive for. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
You did it real good !!!
So far the card hasn't been delivered
I loved it ?
