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The information on this page is based solely on product reviews written by customers of Moonpig.com via Trustpilot.
Nice card, simple but lovely
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Worked well
It was okay
I use to use Moonpig a fair amount. You could place an order and it would be received within a few days. My recent order was dispatched within a day but 8 days later it still hasn’t been received. The fault will be with Royal Mail not with Moonpig. It must be hard for the company if their delivery service is letting them down. For future Birthdyas it’s not worth paying out £6 for a card that’s not going to arrive or arrive very late.
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
I’m assuming the card was fine but you did send it twice and charged me twice but I’ve since been credited
Lovely card well made & made my nephew laugh
Reply from Moonpig.com
Thanks for the lovely review! We’re so glad you enjoyed our service. Your satisfaction is our goal, and we’re happy to have hit the mark. Thanks for choosing us, and we hope to serve you again soon!
Good card, but delivered 2 weeks too early. Requested for Dec 30th, delivered 16th!
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Excellent 👌
Great card arrived on the exact date
A very suitable card for an 80th birthday
Absolutely perfect
Smart and quality
Reply from Moonpig.com
Thanks for your kind words! We’re committed to top-notch service and quality, and it’s great to know we’re on the right track. Hope to see you again!
Lovely card
Card didn’t arrive on time for the birthday so that was disappointing after paying postage
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Disappointing as not received after 6 days!
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
A decent birthday card - but just a card all said and done
Excellent service great website easy to use definitely recommend
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Lovely card. So easy to personalise and order. It was delivered on time and appreciated by the recipient. Wouldn’t buy from anywhere else!
Reply from Moonpig.com
It's fantastic to hear you had such a positive experience! Your kind words are much appreciated. Thanks for choosing us, and we look forward to your next order!
It was a nicely designed card that didn’t have motorcycles, trains, football, etc. for a man. Nice and simple with colloquial terms.
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Ordered fir arrival on 9th July. Dudnt arrive until 11th! Have complained to Moonpig but have not heard back.
Reply from Moonpig.com
We're really sorry your order was late. We know how important it is for things to arrive on time, especially for special occasions. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
