Moonside Reviews 151

The customer service was fantastic! They sent setup videos beforehand. Once the lights arrived, they were easy to install, the app is simple to navigate, and the colors look lovely.

Setup was a breeze, and connecting to Alexa was smooth. My wife enjoys changing the colors for different moods - it makes us feel quite nice. They cost a bit more than regular bulbs, but the quality seems worth it.

These lights were super easy to set up in the living room! The app runs smoothly. We used them for movie night, and they created such a cool atmosphere.

Took about a week to arrive but I love these lights! My apartment feels completely different now - super cozy. The app is straightforward and works without a hitch and setting them up with Alexa was easy.

The quality is fantastic and worth the wait! You can see the careful crafting in every detail - I'm so pleased with what I got.

I have finally come to the conclusion that this company is defrauding ALL of its customers. Continual promises that they will ship the products we all paid for. In essence, they are only out to take people's money with no intention to actually ship any of the perks or products to anyone. Literally, hundreds of people have been strung along for upwards of 4-5 months. Being told over and over that their promised product is "processing." Even providing tracking numbers that go nowhere. This is a very bad look for Indiegogo, allowing Moonside to continue taking money and promoting its products after knowing that Moonside is defrauding its customers. I am now hesitant to ever back another campaign on the website.

I was foolish enough to back their project on Indiegogo.
No updates, empty promises, false tracking number and obviously no product received.

At the same time they have the audacity to launch another new product on the website (regardless of the fact that they are not able to fulfill what they promised to backers) and to start offering the very same, backed product directly from the website practically cheaper than what backers had to pay.

Don't take my word, I recommend checking the Indiegogo Moonside Star Bulb discussion section.

Just stay away from them.

They never sent the item. It has been over a year. They gave a false tracking number and then send cut and paste emails when asked for updates. I asked for a refund and they went silent. Very much a scam.

Ordered MagLight on Kickstarter 4th October 2023. Last update about "logistical problems" was Feb 2024.
Still not tracking or delivery.
Received an email with the usual - "The logistical issues which previously impacted our ability to update you have been resolved. We are now in the process of shipping orders sequentially, and your MagLight will be dispatched shortly. We will update you with the tracking information once your package is on its way Blah, blah, blah.

After a month, nothing has arrived. They don't use any tracking on orders. When I asked for a refund they didn't agree (as the product was being shipped). When you get in contact with customer services they say they will get a tracking number ASAP, but then you hear nothing. Just avoid this company.

Holiday shipping was delayed, but customer service was top-notch and kept me updated. The lights are fantastic - easy to install, great app, and lovely colors. Worth the wait!

Got these for the lounge last month - they're brilliant! Dead easy to set up and works great with Alexa. Pricier than regular bulbs, but I get what I pay for.

These living room lights are a breeze to set up! The app runs smoothly, with no glitches like my old smart lights. Might grab some for the bedroom too.

Shipping took a week but worth the wait. These lights transformed my apartment into a cozy haven. Connecting to Alexa via the app is a breeze.

The shipping was slower than Amazon, but totally worth it! Customer service kept me in the loop about delays. Super happy with my purchase!

Do not buy anything from this company

Appalling customer service, unacceptable delays of product
No delivery updates, well overdue for delivery, chase the company for an update on delivery, they advised shipping delays and working hard to resolve. Couple of weeks later still no delivery update, chased again and this time asked for 100% refund. They responded by advising the item has now shipped and therefore no refund is allowed as per their terms and conditions

At point of writing this review, no product, no refund and useless customer service

Don’t waste your money

Scam. Do not buy

I ordered a a few Moonside Hex in July 2024. Till this day 14 October 2024 I have not received anything. The reply AI generated message keep telling me that it's on it's way. This is the second package that they are sending as they say cause the first one was lost but I think they are lying to play for time... DO NOT BUY FROM THIS COMPANY. You may got a package one time quickly but the next you may not be so lucky. My package was $99 and I can't seem to get a hold of someone for a refund!!!

Dont buy anything from them, i placed an order and paid for express shipping because it takes 3-5 Word days but I have not received it after 8 days. Im in Spain on vacations and today i have a flight to my city, so i will loose my order because they lie with the shipping times.

I ordered this. Took forever to receive and it has a defective/overheating battery which they are trying to tell me is normal. They will only issue a refund if you mail back to Hong Kong at your own expense. There are no shippers willing to ship an item with a defective/overheating battery