Moonstone Rentals Limited Reviews 

52
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Great fast service.. couldn't get a phone anywhere due to average credit rating. So applied threw this company on the Monday and had a new phone by Thursday. Couldn't ask for anything more great custo... See more

Company replied

Rated 5 out of 5 stars

Great service. Can't believe how quickly and easy it is. Wasn't sure whether I'd be accepted with an average credit score, but I was accepted very quickly and my new 55" tv was sent out next day deli... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company. Was accepted the same day and then courier company delivered my TV 3 days later. No huge waits when wanting to talk to somebody straight through. Thank you moonstone rent... See more

Company replied

Rated 1 out of 5 stars

Goodness me, the other reviews are so obviously paid for! For anyone reading, please don’t use Moonstone Rentals. They are part of a Cash for Gold type business, renting old, used hardware a... See more

Company details

  1. Audio Visual Equipment Rental Service
  2. Cell Phone Store
  3. TV store

Written by the company

Stay up to date with technology and see all of our top quality smart devices at affordable prices. We offer a truly flexible renting experience with hire periods starting at just 3 months. Rent TVs, Mobile Phones and Tablets all with low cost rental and flexible rental periods, smart gadget rental could not be easier, so sign up now and start your hire process today. Low credit score? No problem, we look at the bigger picture! So complete your application today.


Contact info

4.1

Great

TrustScore 4 out of 5

52 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.1

All reviews

(52)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company - Great prices - Staff are friendly, efficient and communicate to emails literally straight away - was looking at other rental companies but am so glad i went with Moonstone

November 23, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you very much for your kind review. We are happy to have you on board!

Rated 5 out of 5 stars

Fantastic Service

Great products, wonderful service! Great communication, and really helpful. Would highly recommend

November 8, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you very much for your review, we are always happy to help!

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. Was accepted the same day and then courier company delivered my TV 3 days later. No huge waits when wanting to talk to somebody straight through. Thank you moonstone rentals.

September 25, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you very much for your feedback, we hope you enjoy your device!

Rated 5 out of 5 stars

10 out 10 for there service

I think Moonstone Rentals are a very good service and i have a TV with and the customer service very good satisfaction

September 1, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you very much for your feedback!

Rated 1 out of 5 stars

Do not under any circumstances approach this company

This is just for starters moonstone rentals have been an absolute real nightmare they seriously do need a massive helping hand to get off there high horses disgusting stinking customer service the company will not like this however I am only telling the truth which isn't against the law in any form however they still had the cheek to try and take a lot more money out of my bank account on purpose they've harassed me left right and centre my agreement has been terminated decision of moonstone rentals not mine but I really couldn't care less there behaviour stinks alongside the customer service you really do need to pick up on this and start improving immediately because not many more customers will come running asking for help on taking agreements out for rented products just give over all you ever are is pure snakes and scandalous how dare you thank you

July 11, 2023
Unprompted review
Rated 4 out of 5 stars

So far so good

So far so good, I've not received a response to my question about the courier but other then that really easy website to use

June 29, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you!

Rated 5 out of 5 stars

Brilliant place and company to rent…

Brilliant place and company to rent from plus they consider all types of credit I recommend that moonstone rental to anyone I hope more people turn to moonstone for renting as it's prices are so low you can rent on pay weekly or fortnightly cheapest place to rent we'll done moonstone rentals

June 15, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you!

Rated 5 out of 5 stars

Great service. 5 stars

Great service.
Can't believe how quickly and easy it is. Wasn't sure whether I'd be accepted with an average credit score, but I was accepted very quickly and my new 55" tv was sent out next day delivery, I chose to take an 18month rental at a very reasonable price, would definitely use again and recommend 👍

June 12, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you!

Rated 5 out of 5 stars

Great fast service.

Great fast service.. couldn't get a phone anywhere due to average credit rating. So applied threw this company on the Monday and had a new phone by Thursday. Couldn't ask for anything more great customer service very helpful via email can't fault moonstone rentals thank you.

March 20, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Hi Andrew, Glad we could help you! Thank you for joining the family.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Easy application with quick response, customer service brilliant and very fast easy delivery.

March 4, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you very much, we are glad we could help!

Rated 5 out of 5 stars

Great company

The whole experience of renting from Moonstone Rentals was quick and easy. I would definitely recommend this company

February 23, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you Debbie! Your feedback is much appreciated!

Rated 1 out of 5 stars

Don't buy anything or order anything…

Don't buy anything or order anything from moonstone I ordered a tablet Nokia they wanted from me proof of how much money and benefits i get how dare they when they already got prove my photo and name rubbish company hope u don't get any business

March 3, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

I am sorry you did not get the response you were looking for. As an FCA regulated company we have to act responsibly when vetting potential customers. As part of this, we do require proof of income in some cases. If you would like to discuss your particular application further please get in touch.

Rated 5 out of 5 stars

Moonstone 100% customer driven

Moonstone have a great customer service team and are always going above and beyond your expectations

February 16, 2023
Unprompted review
Moonstone Rentals Limited logo

Reply from Moonstone Rentals Limited

Thank you Ian! We much appreciate your feedback!

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