I´ve paid for an azteco bitcoin voucher, on 11th feb 2026, but no code was sent to me!! The amount was paid to moontopup according to my bank records, but in my moontopup account it keeping show... See more
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See what reviewers are saying
I purchased a €25 Gift Me Crypto gift card from Moontopup and the experience was flawless. The code was delivered straight to my inbox after payment. The card activated smoothly and I could use it rig... See more
Company replied
Good experience with them, always get codes on time, lot’s payment possibilities. Even if something wrong you get reply quite quick.
I bought an Azteco voucher, but they didnt send me the correct codes and when I tried to use it, it just kept saying code invalid. I emailed them but they were really rude and won't give me my money b... See more
Company details
About MOONTOPUP BV
Written by the company
Moontopup.com is de vernieuwde versie van smsbeltegoed.nl. Waar we vroeger alleen beltegoed aanboden, hebben we nu ons aanbod uitgebreid met een breed scala aan betaalkaarten, gamingtegoed en cadeaukaarten. Wij opereren nu wereldwijd en bieden innovatieve oplossingen zoals internationale top-ups, waarmee je eenvoudig beltegoed, energierekeningen of waterrekeningen voor je familie en vrienden in het buitenland kunt regelen. Ontdek het uitgebreide assortiment en de nieuwe mogelijkheden bij Moontopup.com!
Let op: Wij willen u informeren dat er helaas oplichting en fraude plaatsvindt waarbij onze naam wordt misbruikt. Wij werken NOOIT via andere platforms zoals Marktplaats en delen ook geen betaallinks via aparte berichten. Wij werken uitsluitend via onze officiële website. Betaal daarom nooit gekregen betaal-linken maar plaats uw bestelling alleen via onze website om veilig te blijven.
Contact info
Postbus 12173, 3004GB, Rotterdam, Netherlands
- (010) 71 424 98
- support@moontopup.com
- moontopup.com
2.8
Average
167 reviews
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy for good service
March 29, 2025
Reply from MOONTOPUP BV
Super bedankt! Fijn om te horen dat je een goede ervaring had.
Scam
Scam! I bought a voucher and never got the redeem code. Customer support did not reply.
March 28, 2025
Unprompted review
Reply from MOONTOPUP BV
hi i would advise you to send an email to support@moontopup.com
Scammers
Scammers. They took out money from my Paypal account and also demanded I send them a copy of my ID and my bank details.
February 26, 2025
Unprompted review
Reply from MOONTOPUP BV
We do not have access to other people's PayPal accounts. Please contact support@moontopup.com to check where your order has been sent.
i didnt receive my order
January 29, 2025
Reply from MOONTOPUP BV
Beste klant, kunt u contact opnemen met onze klantenservice per mail, zodat wij de code nogmaals kunnen versturen?
SCAM
SCAM
i bought a voucher and never got it and support aint resonding
January 8, 2025
Unprompted review
Reply from MOONTOPUP BV
Dear customer, if you have not received a code or are experiencing any issues, we kindly ask you to contact our customer service so that we can resend your code.
Reply from MOONTOPUP BV
Dank je wel! Jouw positieve feedback maakt onze dag!
Scammers!!!
Scammers!!!! Didn't receive anything! When I contacted support, they send automated email, to provide your ID and card number. Stay away from this website! I will report them.
June 16, 2024
Unprompted review
Reply from MOONTOPUP BV
Het spijt ons zeer dat u bent opgelicht door iemand die onze naam heeft misbruikt.
We raden u aan om aangifte te doen bij de politie, zodat er verdere stappen kunnen worden ondernomen. Wij nemen de veiligheid van onze klanten serieus en werken samen met de autoriteiten om fraude aan te pakken.
Wij delen nooit betaallinks en werken niet samen met platforms zoals Marktplaats, Watchtivo, Facebook, enz. Onze medewerkers communiceren uitsluitend via onze officiële kanalen.
Nogmaals, wij werken NIET vanuit Marktplaats en hebben geen enkele connectie met dit bedrijf.
Reply from MOONTOPUP BV
Dear,
If you have not received your order or are experiencing any issues with it, please contact us at support@moontopup.com. We will promptly check whether your order was dispatched and investigate any potential issues.
Thank you for your understanding and cooperation.
legit scammers got my refund from…
legit scammers got my refund from paypal tho
April 6, 2024
Unprompted review
Reply from MOONTOPUP BV
Dear,
If you have not received your order or are experiencing any issues with it, please contact us at support@moontopup.com. We will promptly check whether your order was dispatched and investigate any potential issues.
Thank you for your understanding and cooperation.
I was a victim of spoofing
I was a victim of spoofing, all my money (€ 688) went to Moontopup. Need to say more?
March 21, 2024
Unprompted review
Reply from MOONTOPUP BV
Dear,
If you have not received your order or are experiencing any issues with it, please contact us at support@moontopup.com. We will promptly check whether your order was dispatched and investigate any potential issues.
Thank you for your understanding and cooperation.
Took my money
Took my money , but never got the voucher . They said they refunded the money but its been more than a week I am waiting . Also customer support is non existent. Disgusting
March 20, 2024
Unprompted review
Reply from MOONTOPUP BV
Dear,
If you have not received your order or are experiencing any issues with it, please contact us at support@moontopup.com. We will promptly check whether your order was dispatched and investigate any potential issues.
Thank you for your understanding and cooperation.
Scam
Scam, bought and never received $15 down the drain and the support is TERRIBLE. Do not recommend
February 11, 2024
Unprompted review
Reply from MOONTOPUP BV
Dear,
If you have not received your order or are experiencing any issues with it, please contact us at support@moontopup.com. We will promptly check whether your order was dispatched and investigate any potential issues.
Thank you for your understanding and cooperation.
crook .
crook .
I bought from him two days ago and have not received the product. And there is no support
January 2, 2024
Unprompted review
Reply from MOONTOPUP BV
Dear,
If you have not received your order or are experiencing any issues with it, please contact us at support@moontopup.com. We will promptly check whether your order was dispatched and investigate any potential issues.
Thank you for your understanding and cooperation.
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