Mooseandmustard Reviews 102

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the natural and healthy treats for dogs, noting the wide variety available. Many appreciate the quick delivery service and the careful, often personalized, packaging of their orders. The overall service, from the ease of ordering to the responsiveness of the team, is frequently highlighted as excellent. However, some customers also noted issues with their orders not arriving as expected, experiencing delays, or receiving refunds without clear explanations, particularly when items went out of stock.

What people talk about most

Product

Customers consistently express satisfaction with the product offerings. Reviewers frequently highlight the... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality, natural products and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the ease of ordering, fast... See more

Service

Users describe positive interactions with service. Customers consistently praise the great, fast, and... See more

Based on these reviews

Rated 5 out of 5 stars

We order Moose and Mustard for both our dogs! As 2 high energy dogs they need good quality chews to keep them occupied and healthy :) Moose & mustard not only provides an amazing variety but also amaz... See more

Rated 5 out of 5 stars

Moose & Mustard are amazing! My dog absolutely loves their treats — as soon as he hears the bag open, he comes running! It’s such a relief knowing the ingredients are all natural and healthy, without... See more

Rated 5 out of 5 stars

The highest quality natural treats, quick delivery, securely packaged and a seamless transaction! Mary is absolutely lovely, and provides the best customer service, ensuring all of her customers are... See more

Rated 5 out of 5 stars

The packaging is absolutely lovely! you can really tell it’s been put together with care. We really appreciated all the personal touches, like the name tag, thank you notes, and the little extra goodi... See more


Company details

  1. Pet Supply Store

Written by the company

Natural treats, chews and supplements for your pups to feast on! We started Moose&Mustard in honour of our two crazy spaniels - we’ve made it our mission to spread the endless benefits natural chews give to our dogs We offer high quality, affordable, 100% natural treats, chews, supplements, food toppers and more. Grab yours today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best deliveries🤎

Always the best deliveries!! We love Moose & Mustard and love knowing that everything is natural and filled with 100% goodness✨

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

We absolutely love Moose&Mustard and…

We absolutely love Moose&Mustard and the owner Mary is such a lovely lady! I buy all Willow’s naturals treats and supplements from here, the products are amazing and great value for money. Will always continue to buy from here x

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Moose & Mustard are amazing!

Moose & Mustard are amazing! My dog absolutely loves their treats — as soon as he hears the bag open, he comes running! It’s such a relief knowing the ingredients are all natural and healthy, without any hidden nasties. The packaging is gorgeous too, and everything always arrives quickly and beautifully presented. You can really tell the owner of Moose & Mustard care about quality and about dogs. It’s so nice to find a company that puts as much love into their treats as we do into our pets. Highly recommend to any dog owner who wants to spoil their pup the right way! 🐾💛

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Still not arrived Wb page says dispatch…

Still not arrived Wb page says dispatch in 3 days - now on day 11 and still not arrived. Supposed to becoming by Royal Mail - I am only 3 miles away!

September 20, 2025
Mooseandmustard logo

Reply from Mooseandmustard

Hi Sheona! We are so sorry to hear this - we have emailed your regarding your order and hope to fix this asap for you 🫶🏼 please check your inbox so we can amend this for you

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Ordered a few times for my Springer Spaniel Max. Lots of choice and reasonably priced, always delivered within good time and packaged so well!
Will order again and again, Max loves his deliveries of treats

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! delivery was super quick, everything was packed with great care, and the natural chews and treats are absolutely amazing. My dog loves them, and I really appreciate the quality and attention to detail. Highly recommend!

August 4, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look