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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like jumpsuits and leggings are thick, supportive, and not see-through. Many appreciate the excellent customer service, highlighting quick response times, helpfulness, and a customer-focused approach. People are impressed with the efficiency of issue resolution and the ease of exchanges. However, some customers experienced issues with their orders, such as items not arriving, incorrect sizes being dispatched, or products not fitting as expected. Though some encountered initial difficulties with communication, the company's customer service often resolved these problems promptly, sometimes even allowing customers to keep the original items while sending replacements.

What people talk about most

Product

Consumers express high satisfaction with the product quality, frequently highlighting the excellent material,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and fast... See more

Order

Users describe ambiguous interactions with order. While some customers express satisfaction, praising quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Items delivered were nice quality but weren't the right design or shade of blue that I needed, was offered an exchange with no need for return of original items or a full refund, I opted for the exch... See more

Rated 4 out of 5 stars

Jumpsuits are unreal, so thick and not see through at all and really suck you in! Leggings aren’t as stretchy as I thought but still really thick quality. A two piece set I ordered didn’t arrive with... See more

Rated 4 out of 5 stars

I bought a bodysuit for me and a dress as a gift for my daughter after seeing the brand raved about by an influencer (Yorkshire Peach). I was really pleased and surprised by the quality , you do th... See more

Rated 4 out of 5 stars

I regularly buy from Mooslover and find their items very high quality - the most recent item didn't meet the usual standard so I raised a complaint and it was dealt with very quickly and politely! Wil... See more


Company details

  1. Women's Clothing Store

Written by the company

Discover our high-quality shaping collection and unique design. Achieve your best version with Mooslover.


Contact info

4.2

Great

TrustScore 4 out of 5

977 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect as always.

products are great, i’ve been buying for years and last for years.
customer service is so easy with whatsapp. i just wish they did a petite range!

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Torn seam

Terrible product. Bought a pair of bum scrunch leggings. Didn’t size down as the brand recommends and they tore on the upper thigh inner seam. I was walking the dog in them, not squatting in the gym as shown on their instagram! Do not buy!

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered from mooslover

Ordered from mooslover, wasn't quite happy with some of the items was offered an exchange or a full refund which is brilliant the other items I received were great quality and lovely like i normally get from there

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful service

I wasn’t sure on some of the items I received but got in contact with them and they were so helpful and let me exchange for the items I was not sure on for new items and only having to pay the shipping fee to receive them with no return of the other items. Very impressed with this service and the communication I received. Will definitely be making more purchases. Thankyou mooslover I’m a very happy client ❤️

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Just right for me

Not too tight around the thighs. Doesn’t feel or look cheap and the colour of the tights don’t fade after a while. Doesn’t look like cheap tights

July 18, 2024
Rated 5 out of 5 stars

New to mooslover

New to mooslover , had a problem with an order and customer service was brilliant. They sorted the replacement fast . Such amazing customer service!
Brought a few things from mooslover and never had any problems. Would reccomend

March 26, 2025
Unprompted review
Rated 4 out of 5 stars

Always great outfits

Always great outfits, sadly the mini dress was very short, they were not keen on instant refund but helped me with an exchange. Very helpful and good communication (watsapp help)

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Mooselover clothing is absolutely…

Mooselover clothing is absolutely fantastic. Very comfortable and flattering, almost like a second skin, especially the body suits and leggings if feel very confident when I wear them. They are worth every penny and are great value for money. The customer care is outstanding, very helpful and support nothing is to much trouble. I would highly recommend the brand.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, once the item was identified as out of stock the communication in an alternative arrangement was second to none!! First experience with them and definitely will not be my last.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

good quality products

Genuinely good quality products. Extremely comfortable and flattering. I only buy leggings and shorts from this company. Worth every penny.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was quick!

Customer service was quick, knowledgeable and processed my exchange immediately! Very friendly and no hassle. 10/10 recommend this brand!

March 19, 2025
Unprompted review

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