Mooving On London Reviews 117

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, noting that they make the moving process smooth and stress-free. Many people highlight the exceptional service, emphasizing the team's careful handling of belongings, punctuality, and ability to work quickly. Consumers also appreciate the transparent and competitive pricing, finding it to be excellent value for the quality of service received. However, some customers were dissatisfied with the service, citing instances of damage to items like pianos and treadmills, suggesting a lack of expertise in specific areas. These reviewers also mentioned unprofessional attitudes from staff and communication in foreign languages in their presence, leading to a perception of declining service quality.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the efficiency,... See more

Staff

Consumers generally express high satisfaction with the staff, frequently describing them as polite,... See more

Price

Clients share positive opinions on price, consistently finding it competitive and offering exceptional value.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the great... See more

Based on these reviews

Rated 5 out of 5 stars

Andrew and his colleague arrived promptly and very efficiently got the van loaded before the four hour drive to York. At the other end they were once again quick, whilst taking the car to ensure boxes... See more

Rated 5 out of 5 stars

I am so happy with the job Mooving On London did for me. It started with great, convenient communication, to the movers picking everything up, careful disassembly of my furniture, and special care o... See more

Rated 5 out of 5 stars

I like the name of the company. Great quality to price ratio. Support has been provided all the way, friendly and reliable customer relations. Flexible, highly efficient team. Andrei and Daniel o... See more

Rated 5 out of 5 stars

Great experience and value. The lads arrived 8am, fully dismantled and packed a 3 bed house. Moved it, reassembled and put all the boxes in the room by 5pm same day. Not a single item broken or... See more

Company replied


Company details

  1. Shipping Company

Written by the company

A removal company that offers a professional and stress free service! We pride ourselves in efficiency, affordibility and flexibility.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

117 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Professional, fast and good value.

Professional, fast and good value.
They loaded 3 vans in less than 2 hours and were respectful with our possesions as well as competently moving some larger unique items (lathe & other large workshop tools). Would recommend, worth every penny.

March 12, 2026
Unprompted review
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Reply from Mooving On London

Thank you so much for your fantastic feedback!

We’re really pleased to hear that you were happy with both the speed and care our team provided. Loading three vans in under two hours is no small task, and it’s great to know everything—from your personal belongings to the larger workshop equipment like the lathe—was handled professionally and with respect.

Your recommendation truly means a lot to us, and we’re glad you felt the service was worth every penny.

Wishing you all the best in your new space, and we’d be more than happy to help again in the future!

MoovingOn Team

Rated 5 out of 5 stars

I would highly recommend Mooving on

I would highly recommend Mooving on, not only by price but the team was friendly, efficient and took the stress out of moving a 5 bed house. Everything was well packed and even when our completion was delayed by 24 hours there was no problem in storing the items overnight. I'd definitely use this company again.

February 19, 2026
Unprompted review
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Reply from Mooving On London

Thank you for sharing your experience with us!
We’re delighted to hear that our team was able to make your move from a 5-bedroom home smooth and stress-free. It’s especially great to know that the packing, efficiency, and overall service met your expectations.

Delays like a 24-hour completion change can be challenging, so we’re really glad we could provide a flexible solution and keep everything secure for you overnight without adding any extra stress.

Your recommendation means a lot to us, and we truly appreciate your trust. We’d be more than happy to assist you again in the future!

MoovingOn Team

Rated 5 out of 5 stars

Completely took the stress out of the day

Completely took the stress out of moving. Andrew and his team on the day were so polite and couldn’t do enough to help.
Super fast and efficient.
I do not plan to move again soon, but if I do, I will be using Mooving On London.

February 19, 2026
Unprompted review
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Reply from Mooving On London

Thank you for your kind words!

We’re so pleased to hear that Andrew and the team were able to take the stress out of your move. Providing a polite, helpful, and efficient service is exactly what we aim for, so it’s great to know that came across on the day.

We completely understand not wanting to move again anytime soon 😄, but it means a lot to know we’d be your first choice if you do.

Wishing you all the best in your new home, and thank you again for choosing Mooving On London!

MoovingOn Team

Rated 5 out of 5 stars

The whole move-experience was made…

The whole move-experience was made easier by these guys. Efficient, flexible and careful. Highly recommended. MH Wimbledon

November 18, 2025
Unprompted review
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Reply from Mooving On London

Thank you for your kind feedback!

We’re really pleased to hear that your moving experience felt easier with our team. Efficiency, flexibility, and careful handling are exactly what we strive for, so it’s great to know we delivered on all three.

Your recommendation is truly appreciated, and it was a pleasure assisting you.

Wishing you all the best in your new home, and we’re here anytime you need us again!

MoovingOn Team

Rated 5 out of 5 stars

Great experience and value.

Great experience and value.

The lads arrived 8am, fully dismantled and packed a 3 bed house. Moved it, reassembled and put all the boxes in the room by 5pm same day. Not a single item broken or missed.

Great value relative to peer offerings. Generally can't fault anything!

Thanks to Andrew and the team. Seamless.

February 4, 2026
Unprompted review
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Reply from Mooving On London

Thank you for your kind words!

We’re delighted to hear everything went smoothly from start to finish. Completing a full pack, move, and reassembly of a 3-bed home in one day is no small task, so it’s great to know the team delivered a seamless experience and took care of everything without a single issue.

We’ll be sure to pass your thanks on to Andrew and the team—they’ll really appreciate it.

Thank you again for your trust, and we wish you all the best in your new home!

MoovingOn Team

Rated 1 out of 5 stars

Terrible Service! Do not TRUST this company.

I am compelled to express my dissatisfaction with the recent service this company provided. In December 2025, I engaged their services, which resulted in substandard outcomes. They caused damage to our piano and treadmill; it is evident that they lack expertise in piano removal services. The treadmill has not functioned properly since the move. Additionally, they chipped the door and frame of my wardrobe.

I forwarded an email in the first week of January, including photographs of the damage, regarding my claim and am currently awaiting their response.

Furthermore, the staff exhibited unprofessional attitudes and frequently communicated in a foreign language in our presence.

This company was once reputable; however, their quality of service has significantly deteriorated.

I have replied to their unfounded accusations and lies. They have been given 14 days as of 17/03/2026 to share their insurance company's details with me (if they have such a policy), or I will take the matter to court.

December 6, 2025
Unprompted review
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Reply from Mooving On London

Thank you for taking the time to share your concerns. We take complaints very seriously, and it is important to clarify the factual position following the completion of our formal investigation.

As part of our standard procedure, our team photographs items prior to handling and loading in order to record their pre-existing condition. Following your complaint, we conducted a full internal review, including examination of these time-stamped photographs and discussions with the removal crew. The investigation concluded that the scratches and marks referenced in your claim — including those relating to the piano and wardrobe — were pre-existing prior to transportation. The photographic evidence taken on the day clearly supports this conclusion.

With regard to the treadmill, no incidents were reported during loading, transport, or unloading, and no operational concerns were raised at the completion of the move. There is no recorded event that could reasonably account for the mechanical issue described.

We also reviewed our communication records. Your initial email was responded to promptly with instructions on how to submit a formal claim in accordance with our Terms and Conditions. However, your formal claim was submitted approximately one month later, outside the contractual timeframe for submitting a claim, which inevitably delayed the investigation.

We take comments regarding staff conduct seriously. Our team members are trained professionals with significant experience in handling specialist and heavy items, including pianos. While team members may occasionally communicate with one another in their native language for operational clarity and safety during complex lifting tasks, this is never intended to cause discomfort or appear unprofessional.

Following a thorough review of all evidence, we concluded that the allegations of damage caused by our service were unfounded. For this reason, we respectfully state that this review does not represent the reality and was posted in pursuit of compensation rather than as an honest reflection of events supported by documented evidence.

We remain committed to transparent procedures, documented condition reporting, and professional standards on every move we undertake.

We wish you well moving forward.

Rated 2 out of 5 stars

Unprofessional communication after choosing another service... AVOID

The initial request for a quote and a video call to walk through our apartment went very well. Smooth and communicated nicely. However, we ended up not using this service as we received another quote faster than the one they sent through, we went with that company as we had limited time to make a decision on movers. I used a quote comparison website so I got a lot of responses for my query through at once. When contacted by the company to ask about my quote, I politely responded that we had chosen the services of another company. They responded asking for feedback so I stated:

"We just received a quote faster after a video call with that company. If we hadn't already signed its likely we would have chosen your quote as it was slightly cheaper. Thanks."

And their response? Wait for it!:

"What’s the point on doing a survey and not waiting for the quote to come through"

I was shocked!! The response was incredibly rude and unwarranted, and WHOLLY UNPROFESSIONAL. If a company does not want to take on board the feedback from a customer / rebut it, don't ask for it in the first place!

Of course, whoever the representative was back-pedalled and tried to remand their intentions, but it was too late. Maybe try some better customer service and not to take feedback personally, as it was not aimed at you!

I'm glad we chose another company, because this interaction showed their true colours. I'd recommend avoiding, as if they're not going to take care with their customer interactions, imagine how much care they'd take with your belongings.

December 18, 2025
Unprompted review
Mooving On London logo

Reply from Mooving On London

Thank you for taking the time to share your feedback.

We’re genuinely pleased to hear that your initial experience with us — from your quote request to the video survey — was smooth and well communicated. We always aim to provide clear, helpful, and transparent service from the very first interaction.

We’re truly sorry that our follow-up message came across as rude or unprofessional. That was certainly not our intention. Our question was meant to better understand the timing expectations when customers use comparison platforms, so we can continue improving our response times and internal processes. Unfortunately, in this case, our wording did not convey that appropriately, and we completely understand how it may have been interpreted differently.

We appreciate you sharing honest feedback with us. It helps us reflect and improve — particularly in how we communicate. We would never intentionally dismiss a customer’s decision, especially when time constraints are involved, as we understand how important timing is when arranging a move.

While we’re sorry we didn’t have the opportunity to assist with your move on this occasion, we do genuinely wish you all the best in your new home and thank you again for highlighting this matter so we can continue to refine our customer service approach.

Rated 5 out of 5 stars

Excellent service!

The guys showed up on time and were super polite, smiling and helpful. They went above and beyond what could be hoped for and I would recommend them to anyone moving wanting a reasonable rate and excellent service.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Work Hard working courteous efficient

They were on time
Very professional
Honest handed money that I'd forgotten in a drawer.
They worked tirelessly all day
Great care and great service would recommend for sure.
I didn't get their names but they should have gotten an award

November 22, 2025
Unprompted review
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Reply from Mooving On London

Thank you for your kind words!

We’re really glad to hear the team’s professionalism, care, and honesty stood out—returning your money is exactly the standard we expect. We’ll make sure your feedback is shared with them.

Your recommendation means a lot—thank you again!

MoovingOn Team

Rated 5 out of 5 stars

Great Movers!

They were on time, polite and very fast whilst ensuring all our items were well looked after. I wouldn’t hesitate to recommend them again. Thank you!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, professional throughout process. Andrew and Daniel were both brilliant and efficient, even though they had to wait nearly 5 hours for us to get the keys. Thank you both so much . Will recommend

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Mooving On London supported us twice

Mooving On London supported us twice: to move out of our previous flat, with part of our belonging going to their storage, and part of it going to a transition flat. Then they supported us moving to our new home, including bringing everything back from the storage. Both times the team was incredibly efficient, reliable and helpful. Their professionalism gave me full peace of mind to leave all our belongings in their storage.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

I wholeheartedly recommend Mooving London for any move

I have relocated numerous times throughout my life – from flats to houses – and have worked with many moving companies. Unfortunately, my experiences often left me feeling that these companies believed they held the upper hand simply because their services were needed, resulting in less-than-ideal treatment.

Mooving London has completely transformed my view of the moving process. From start to finish, the experience was seamless. Andrew and Daniel demonstrated professionalism, efficiency, and genuine understanding, making what is usually a stressful task remarkably smooth.

I wholeheartedly recommend Mooving London for any move. Their pricing is not only highly competitive but also delivers exceptional value. Going forward, Mooving London will be my first choice for all future relocations.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and professional service

Andrew and his colleague arrived promptly and very efficiently got the van loaded before the four hour drive to York. At the other end they were once again quick, whilst taking the car to ensure boxes ended up in the correct rooms. Would happily recommend.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Easy move

The information provided and the assessment were very clear. They also sent full T&Cs.
Booking them was easy.
On the day the movers were very helpful, careful, kind and quick.
A very non stressful experience.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

We booked with Mooving on London after…

We booked with Mooving on London after receiving a few quotes to move from London to East Yorkshire. The sales team first completed a video survey to see what would need moving and then sent over a very competitive quote, we had the option of packing ourselves or they would pack for an extra cost. We packed ourselves and on the day they came to collect our stuff they very quickly and efficiently loaded the vans, took apart any furniture that needed to be and went on their way, ready to deliver the next day. The next day they turned up at the agreed time, again very quickly and efficiently unloaded the vans, placing the boxes in the correct rooms and reassembled the furniture.
It couldn’t have gone any better. It was all very smooth and hassle free.
We would highly recommend this company and wouldn’t hesitate to use them again!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Mooving On Londonllent experience with…

We had an excellent experience with Mooving On London for my recent house move. From start to finish, their team was professional, flexible, and highly accommodating. The sales team made the planning process smooth and stress-free, and the moving crew on the day did a fantastic job; efficient, careful, and friendly throughout.

Everything was handled with competence and attention to detail, which made what could have been a stressful experience truly seamless. I would not hesitate to recommend Mooving On London to anyone looking for a reliable and professional moving service.

July 30, 2025
Unprompted review

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