Morgan Douglas Ltd Reviews 

!!DO NOT RENT WITH THIS COMPANY!!

I've lived in a Morgan Douglas property for the last year, and I can confidently say this: never again!! We had endless issues with our house. When the agent showed up late to give me my keys when I moved in, I should have known better. When we arrived, the property was in a deplorable state. Mess and dirt everywhere, multiple belongings belonging to the previous tenants (including dirty dishes in the disgustingly dirty dishwasher that were not removed until CHRISTMAS--as they were mouldy when we arrived, we refused to touch them as it was part of Morgan Douglas' job to do this), and even worse: rotting food in the broken freezer. The house absolutely stank!

Despite having all summer to sort out the new fridge-freezer (due to a fridge and a freezer being broken in a 6-person house), they did not do this until we'd already been living in the property for a few weeks. We've been without internet for longer than we have had it, and even when it was "working" it regularly dropped out and stopped working. Despite numerous emails, they did nothing. We resorted to going into the office multiple times, which they told us not to do because "it won't do anything", but what else were we supposed to do when our emails were going ignored!?

We were told on multiple occasions that the only way to get stuff sorted was to contact the property manager. So we asked for his contact info. "Oh, no, sorry, we can't give you that", but then wouldn't fix anything?

They actually broke rental law multiple times--the rental law states a 24hr notice period before entering the property for any reason, and this was regularly ignored. If anything breaks in your property, good luck getting it fixed!! We were without lights on the middle floor of our 3-storey house for a solid 2 weeks before they finally responded to our email and sent someone out, only to find extremely dangerous electrical damage in an extractor fan in one of the bathrooms. One shower door was broken, and it took them until the new year to fix it when we reported it in December. Personally, the funniest one for sheer audacity for me is when I asked for the bed in my room to be replaced because it was so dirty. They did so--but left the new bed in the middle of my room and did not remove the old one until Christmas!!

The "garden" (a few squares of paving slabs) has been inaccessible the entire time we've lived there due to the sheer amount of brambles out there. It was one of the first things I asked them to sort. As of when I moved out at the end of March due to not returning to Durham for summer term, this still wasn't done!!! I have absolutely no doubt they will blame us for this when it comes to giving us our deposit back and say that we should have "provided upkeep". What upkeep? Do they really expect us to clean up a huge mess of brambles they "promised" they would sort?

I am currently waiting to hear how much of my deposit I am going to get back at the end of my tenancy, and I am not hopeful. I have no doubt they are going to blame half of the damages which were already present in the property on us. Luckily, I had the foresight to take around 70 photographs of the preexisting damages when I moved in. I would highly recommend you do the same!!!!

These people are scammers who apparently get joy out of stressing students out and ruining their experiences at uni due to the deplorable state of the accommodations they offer. I hope they have their downfall, and am quite frankly considering contacting the ombudsman to demand some rent back for the internet issues (we had a bills-included contract).

Heed my warning!!!! Go with any other student rental company, or seriously consider looking into private landlords!!!!!

One of the worst companies to deal with.
Leave students without wifi for 7 months and then continue to tell you that it is your problem and not theirs.
No issues have been resolved whatsoever, having to stress through exams seasons and summative seasons without being able to work at the desk in your room.
They tell you that you can move in one date then delay it a month leaving you homeless, when you move in 3/4 of the stuff will not be in the apartment and the apartment will also be dirty.
I highly advise not to use this company, especially if you’re an athlete coming from overseas!!!!!!!!

Morgan Douglas are a very unprofessional company. I write as a Landlord (and owner of several properties), with a daughter who recently left Durham University. They do not fulfil even their basic obligations as a Letting Agent. Morgan Douglas will happily find you a property to live in (and take your money) but then you are on your own, if any issues. Communication is appalling. The main thing, in my opinion, is to ensure a full check in AND check out or money will be taken from your deposit without agreement. Keep a written record of any issues. Good luck if you are a tenant and try to work with them....

Where do I even begin. I have had the worst experience with Morgan Douglas from start to finish. The property we moved into was in a state - rubbish build up, broken furniture in the hallways, holes in the walls that slugs would enter through and infest the kitchen. After repeatedly going in to complain, nothing was actually done about these issues so we had to solve them ourselves. Their complete and utter lack of empathy for our situation was horrifying. After dealing with these issues (among others) for a year, they had the nerve to deduct a large sum of money from our deposit for ‘damages’ that did not exist. We are still fighting to get some of our deposit back. In the rush to get student housing in Durham, don’t cave and sign with them - you will regret it.

Where do I start. We moved in to find mouldy coffee cups and planks of wood in our kitchen from the builders working on our property over summer. There was no security whatsoever - we had strangers off the street walking into our apartment telling us they lived here (which they didn't) as a result of the lift into our flat having easily guessable codes and it took months for this issue to be fixed. There was a large amount of rubbish left by previous tenants causing fire hazards in the stairwell which no one came to remove, again, for months. Never came to fix any issues, staff were rude to us when we asked for help or just ignored us, especially when the electricity and wifi went off. We requested our kitchen windows be fixed (neither of them closed from the beginning), and this took 8 whole months to be rectified. We arrived back after Easter to find all our belongings removed from the kitchen cupboards, having been told nothing about the maintenance that had taken place. Extremely difficult to receive deposit money back, with deductions taken even when we left it cleaner than when we arrived. Avoid at all costs!

Rented a property through Airbnb with Morgan Douglas. There were numerous problems with the property which we notified them of within 9 hours of getting there (we got there late at night) but they then tried to blame us for them and to charge us £700+! Thankfully Airbnb mediated and refused the charge.
AVOID AT ALL COSTS!!

I cannot express enough how awful I think this company is. I was unfortunate enough to rent through Morgan Douglas, and now I’m having a massive dispute over my deposit which they will do anything in their power to not give back. We had to live in a hovel all year because they refused to fix anything. We had to clean condoms from the previous tenants rooms, empty out their fridge, and now they want US to pay a cleaning fee when it was left spotless.

If I could give 0 stars, I would.

ZERO STARS
DO NOT RENT WITH MORGAN DOUGLAS. Been absolutely fleeced a large amount of money for a clean at the end of the tenancy. MD have ignored all my emails about disputing the amount of deposit to be returned. I'm at the end of my tether with student letting agents, they don't care about their tenants at all.

Hi, my son required accommodation for 2023/24 which we only started to look for in August 2023. It was only with the help form Morgan Douglas student lettings that we actually found a studio with the right tenancy arrangements, etc. They are professional, quick to respond to our emails, friendly to talk to on the phone and put our minds at rest as to how they could help us. We honestly thought he would have to defer this year!! Thank you all so much totally recommend this company!

Sleazy bait and switch company. They give all these reassurances about basic sanitary standards in the overpriced properties and then send you in and the places look nothing like the ones shown to you. Mould, vermin, rubbish bags piled up in hallways and yards. Zero care for properties. Will not get back to you but will harass you for more money at any point they can.

The house was mouldy and full of slugs. The cooking utensils including the wooden spoons kept growing mould on then. Morgan Douglas didn’t do anything about this and also took a large amount of our deposit away - namely for things that weren’t damaged by us. Absolutely ridiculous and a joke of an estate agent. Would not recommend.

House was not up to legal standards with regards to fire safety. Also had workmen enter unannounced with no prior warning (breach of contract), interrupting an online job interview I was in. House mouldy and damp, leaks in ceiling.

Bad company. Will do anything to prevent having to actually deal with issues in student property and pay towards repairs for pre existing issues. Moved into a property in June 2022 that had a leak in the shower, mice in the ceilings and was dirty but this was all very difficult to be dealt with. They then refused to pay for the council to exterminate the mice so that had to come out of my pocket. Paying extortionate prices for a house that has been poorly upkept by a shocking company.

My mother rented an Airbnb property with this company over Christmas. The boiler in the house was broken so there was no hot water or heating. When we asked for it to be fixed, we were told to google the problem and fix it ourselves. We then had to deal with a barrage of ignorant and rude messages about how it was unreasonable to expect them to fix it over Christmas. Truly shocking stuff. Ultimately AirBnB have refunded the money after Morgan Douglas had refused to. Please avoid these crooks at all costs.

Dreadful company. They take advantage of students and actively avoid doing anything to repair or amend issues in their barely habitable, overpriced houses. They also refuse to give details of the landlord or property manager. In my case, the house has also been rented to us without the legally required HMO license since a room was converted and an additional occupant was added after we had already signed the contract.
Avoid at all costs!

Bunch of i***ts. Claim they haven't updated their prices on their website yet for student accommodation, so the flats we were interested in were advertised for 25% lower on the website than the amount which appeared on the contract when they sent that through. Quite a difference. A sign of incompetence in the best case, fraudulent practice at worse.

My daughter and 4 other girls are currently in a property rented through MD. We have found out the property does not comply with Building Regs which is currently being investigated by the Council, we have contacted Trading Standards as well. People are entering the property without informing any of the girls for works that have nothing to do with their property as its a 5 bed flat within a building which is still being converted. So 5 young women in a flat sometimes on their own and men are entering the property at ANY time of day without any prior notice. MD have refused to answer any emails or take our calls. My daughter has gone into MD and passed the phone to a member of staff to speak with them and they refuse, so to do the so called Directors of the Company. So many violations they are contravening without any response its breathtakingly appalling and illegal practice taking place. The girls are withholding rent until the works are carried out and I would advise everyone to do the same as they won't have a leg to stand on in court. How they are still in business is an absolute mystery and why Students aren't forewarned by the University Colleges and the Student Union is appalling. They have got to be named and shamed far and wide across Durham.

zero stars- DO NOT rent with them they are awful- i know the houses seem pretty on the outside but they break all the time- to be expected- and then morgan douglas take a year to sort it out. we have had windows cracking or not closing, toilets flooding every night, showers that don’t drain, blinds that fall down every time someone claims to have fixed them, beds that are splintering apart, dirty conditions upon moving in, and very rude customer service from the company- and even if they do pretend to be nice, it is all to obvious that they don’t have a single care about the students they are letting to, despite charging a ridiculous price for their houses.

Awful company. We moved in last Year and the house was awful- mould everywhere in the bathroom, all of the previous tenants belongings (inc toothbrushes etc)- clearly had not been cleaned. Nothing was done about this and it took 3 days for us to clean it. We moved out and it was in a far better condition and yet part of our deposit was taken away for forgetting to take our welcome Matt and a piece of paper On the floor. We still haven’t got any form of deposit back over 2 months later. Terrible at communicating and generally a very greedy, careless company.

All my communication with Morgan Douglas has been nothing but painful . They offer shoddy service in a closed student rental market in Durham. The quality of their property’s are poor and end to end of the lease the worst I have come across. They take advantage of students trying to secure a property with a deposit taken months in advance and now we are 30 days since the handover and no communication. Being fobbed off on the phone and no reply to emails. The deposit paid and rental guaranteed so why do we have to wait for its return. I don’t recommend anyone uses Morgan Douglas for securing student accommodation in Durham