Morgan Sindall Property Services Reviews 394

If I could score minus I would.
I have been left without hot water weeks on end.
Nobody wants to repair the boiler correctly.
Endless calls and complaints nobody gets back to you.
Office staff are rude and do not care, even if your a vulnerable person.
Waltham Forest need to get rid asap.
3/5, still no hot water endless excuses, the part I need cost £17, still nobody getting back to me, resigned to the fact will never have hot water in this property. Have to wait till 11 May to go next step with ombudsman, they haven't even got back to them. Sad excuse for a company.

randomly knocked on the door with no appointment. not acceptable, partner works nights and im no well so neither of us were dressed appropriately for a visit

Wow what can I say
Dripping kitchen tap
Morning a e mail from them giving me a date for this
2 hrs later I get a phone call that went to my voice message this was a man with another date for the dripping tap then
2 hrs later another call with another date lol this place a joke

The service is zero it has been 3 months I keep calling them for for repair no answer.

Almost 5 weeks ago I was granted a new bathroom and toilet in my property, I was told this would take 12 days to do, only Thursday gone was the day they finish the job, yet in this time I've had nothing but problems in their work, which has caused for me to keep bathing and using other people's facilities for 5 weeks now, after the jobs had been completed and handed over to me I noticed several leaks from the toilet and the toilet wasn't fitted flush with the plumbing, also the sink in the bathroom is not mounted to the wall. We reported the faults on Thursday, 2 managers arive with a plumber to check and rectify any issues. The plumber arrived with his child, supposedly repaired the toilet leaks. The managers agreed to have the sink fitted correctly at a later date and all faults would be fixed. Last night the toilet started leaking again and leaking into my new bathroom which is situated below the toilet. When I checked the toilet leaks I found a bung of tissue wedged in the back of the toilet. I can only assume this was put there to prevent any further leaks,I phoned the emergency contact number and was told to turn the stopcock of as the emergency plumber doesn't carry tools and would only turn of the water supply, I waited up until 3am and knowone arrived, so I called back this morning to be told the call I made last night wasn't recorded nor logged. And all they could do is supply me with fresh bottled water. Within these past 5 was I've lost wages from taking days of work, my anxiety and stress levels are through the roof. And I find this very unexceptable, I've taken pictures of everything, I will be taking this further as now I have bank holiday weekend with no water or able to even flush my toilet and 2 daughters under the same roof,

They left elderly pensioners ( 83 year old) with a leak in the bathroom for over 4 days. When chased up to get the job fixed the only response was they sent an email to there sub-contracters and we have to wait for them to action the email. No one from Morgan Sindall came to the property inspect the leak they just diagnosed it via the council receptionist.

The worst…. Dealing with them through Westminster council repairs, awful service, don’t give enough time for jobs, have had workers back and forth over 2 months and still job not done. No proper communication between workmen and office, ridiculous service would have given 0 stars if I could.
Have taken numerous days off work for a simple job…. Not ok!!!!

One week later and no further forward, the leak flooded my downstairs newly painted hall, temporary repair with tape, having waited a week works unable to be carried as as part needed, just been informed 3 weeks for part, all I have been asking from start get the water turned off for a few hours and we will pay a private plumber to do the work!

I requested a repair to garage door at my Waltham Forest Council house in January 2023. In February 2023 Morgan Sindall advised that a new door had been ordered and would take 6 to 8 weeks to make. On 3 April I telephoned Morgan Sindall to ask what the position was when I was told that a new door had been ordered on 9 March and would take 14 weeks to make result ready in June. As the garage door is a standard 7ft x 7ft up and over this seems to be totally rubbish service.

Multiple missed appointments, poor workmanship

The freeholder of my son's flat in West Kensington is the Hammersmith & Fulham council.
The contractors for the council are Morgan Sindall. We have been trying to get windows replaced and damp proofing sorted by Morgan Sindall. Had multiple missed appointments with no show, raised complaint with council and Morgan Sindall, no proper response at all form Morgan Sindall. Finally they did some shoddy damp proofing repair. This was not good enough and I had complained by email and phone several times, no response. I had now launched a Claim against Morgan Sindall now for shoddy work and delay in fixing things.

Still waiting for replacement windows

dreadful company left me with hole in floor for 2 months i am disabled kept tripping, the latest saga
they came to take 2 broken windows on a lean to georgian wired glass only removed one not been back
since that was 2 months ago also took window out of dont keep saying you will sort it out people are getting sick of chasingupstairs bedroom which has been left on the landing
rain coming through windows which is badly cut in with piece of ply never seen the cowboys since
wait for next house inspection fed up chasing these cowboys its in about 3 months

I only gave 1 star because you can not leave a review with 0 - endless calls to rectify a problem with my 86 year old fathers problem (plumber requested 4 times, MS sent a maintenance man who poured illegal acid down his sink, ruining the appliance and leaving his kitchen unusable for 3 hours - only for the guy to say oh that's not worked, you need a plumber ???) - called again, told the nature of the damage a supervisor needs to visit and I would be called back with an update, 3 days later nothing and when calling again, told no notes were even left by this person, no manager available and they need time as they are busy !!! No complaints contact on website - so much for the Social Housing Regulation Bill ???

Absolute worst service ever experienced by a property management company. Avoid any property that is managed by them and do not procure them if you are considering. Their processes are not transparent and they are unreliable. They do not turn up to appointments and neither do contractors they work with. I have tenants that are forced to live in unsafe conditions and will be losing money due to the fact that the building is inhabitable.

An awful organisation, all councils should stop using their services. They are nearly impossible to get through to, if they don't end your call before answering it, their staff refuse to except complaints about the company. They will not put you through to someone that can actually resolve the repair issue. They will claim that someone will call you back. I have phoned several times no response ever comes. They are a cowboy outfit fleecing councils money. Two easily accessible roof tiles are missing from our block. Could have been reached by ladder or cherry picker. Instead they have surrounded our block with scaffolding since August 2022 and done nothing. The scaffolding rattles through the day and night, blocks out people's light and balconies. It is affecting the sleep and mental health of residents and they don't care or respond to any contact. They are an utter disgrace, no regard for the residents or the council that they are ripping off.

Came into my flat on behalf of Basildon Council regarding my pipe work. The plumber walked in, laughed at the awful installation by whoever did it years long before I came to rent the flat, did no world AT ALL and left laughing.

Ever since then, Morgan Sindall have ignored all my emails and have also ignored my new job request on their portal, still sitting as unscheduled with no contact.

I am now going to put in a formal complaint to Basildon council next week as this has left me feeling humiliated and forgotten about.

One of Morgan Sindall employees broke our toilet and cistern in December 2022 whilst fixing a window. Morgan Sindall employee visited our property in JANUARY 2023 and stated a new toilet and cistern was required. NOW TODAY 16/03/2023 another Morgan Sindall employee has decided A NEW TOILET AND CISTERN IS REQUIRED ??????WHEN WILL THIS JOB BE DONE, ONLY WAITED THREE MONTHS !!!

UPDATE on 23 March: Resolution: I had to wait double the time anyway (20 days), but they offered a £25 voucher as compensation.
UPDATE on 16 March: To clarify, Morgan Sindall's reply below is Not A Resolution. They sent me an email informing my complaint had been logged and will be looked into in the next 5 days, no action has been taken. In the meantime, my cistern is filling and overflowing water into the toilet pan non-stop. ORIGINAL REVIEW: No show to appointments. They cancel without informing you, then re-schedule placing you at the back of the queue again, facing a whole new waiting time. You can't speak to anyone who can sort out a problem, or make a decision on your complaint. Terrible and unreliable.

I have had enough now, I’ve rung Moat up to get to the route of what is going on as since 19th December we had no water for 3 days since then we’ve had dribbles out of our bathroom bath tap. They came changed the tap 2 times the exactly the same tap & its still exactly the same.. They have not responded to any of the emails Moat have done for me about getting in contact, last week I phoned & they emailed you, still haven’t heard nothing from Morgan Sindall, even though I phoned Moat Monday again and they did yet another email. Had enough of getting shifted from pillar to post.
I need this sorted we cannot have a bath or a shower now. I suffer with a bad back and bad leg/hip from a bad car crash deep hot baths are the only thing that semi helps relieve the pain not only that I have extremely bad mental health issues and it’s all getting too much. Not being able to have a proper bath in my own home. I spent an hour and 15 minutes running a bath just of pure hot water & it took that long to have a quarter full of a bath. I’ve had enough.
My fiancé has told his friend who is a specialist boiler/plumber he thinks it’s 99% the mixer tap that is the issue as it’s a cheap tap & the pressure there without the mixer being on.
Morgan Sindall if you do not fix this problem ASAP, I will be contacting the ombudsman if I do not hear back from you.

They love to tell you to email and never ever reply, the worst and staff on the phone RUDE!!!