What went wrong Agent A horrible individual Thought it was funny me trying to get through to him via phone for 45mins to retract our offer... No returning phone calls etc put 2 offers o... See more
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Really poor service. Feel they could set a closing date instead with so much so called interest in a property. On more than one occasion booked a viewing only to told it sold, even though I explicitly... See more
We booked a valuation and had to wait a week for a time. On the day we waited at 10.00 and by 10.15 I phoned to find out what was wrong. The receptionist said the woman was off work with a sore leg an... See more
Would like to express my thanks to Penny Webb who looks after current residents at Morgan Court in Petworth West Sussex.... and to future residents to whom she has guided with her care and detail of j... See more
Company details
Information provided by various external sources
Morgans Residential, Cardiff based Local estate agents covering Cardiff, Rhiwbina and Canton for all property sales and lettings.
Contact info
Heol-Y-Deri 1b, CF14 6YA, Cardiff, United Kingdom
- 02920 521400
- sales@morgansresidential.co.uk
- morgansresidential.co.uk
Dire Company
What went wrong
Agent A horrible individual
Thought it was funny me trying to get through to him via phone for 45mins to retract our offer...
No returning phone calls etc put 2 offers on property this week fobbed me off it was going to a closing date( utter rubbish)
Dire Agent
Dire Company
Dire Ethics
Need I go on.....
Stay well away ..
Fobbed me off for 2 weeks about property no feedback.
Horrible company
Horrible Individual.
Saying its going to a closing date would never have knew this if I hadn't telephoned him to ask what was happening.
This was yesterday 14th December yet today miraculously its SOLD..
Really poor service
Really poor service. Feel they could set a closing date instead with so much so called interest in a property. On more than one occasion booked a viewing only to told it sold, even though I explicitly stated I would be happy to put in an offer
We booked a valuation and had to wait a…
We booked a valuation and had to wait a week for a time. On the day we waited at 10.00 and by 10.15 I phoned to find out what was wrong. The receptionist said the woman was off work with a sore leg and wouldnt be attending. She would have contacted me but didnt have my number or email ( the first things asked for in my original call! ) So in all we were just left to rot. They had no intention of turning up and no intention of letting us know!!! Extremely unprofessional service, in fact no service at all. Captain Smith of the Titanic did a better job than they did as at least he saw it through to the end!!! Horrific.
Thank you XXX
Would like to express my thanks to Penny Webb who looks after current residents at Morgan Court in Petworth West Sussex.... and to future residents to whom she has guided with her care and detail of just exactly what living within the Morgan Court can offer. Huge thanks XXX
Incredibly disappointed
Incredibly disappointed, an agent reached out following my enquiry but when I asked to view a property and to be kept advised of others fitting the criteria I had I was ignored.
I reached out again this morning with the reference of a property shown on Bayut asking if was available, he replied ' I've answered all your questions and offered you solutions, I have rented 3 units since we started our chats' erm definitely hasn't instead has ignored my request. Just because I wasn't forced into the unit he wanted me to view and rent which wasn't suitable for me then I can only assume he is against providing the service is he is employed to do. Had only spoke to him for the first time on Wednesday and considering there was only 1 unit he was prepared to force upon me then I highly doubt 3 have been rented.
He also refused to communicate over whatsapp - well for someone that works full time servicing my clients whatsapp is a better tool for communication without confusion and time wasting. I am looking for a unit that fits my criteria not to be sold to by an unprofessional aggressive 'agent'.
Onwards and upwards to agents that have units listed that ARE available and agents that actually care about their role and clients and not about their sales figures. This is Dubai after all and the market is flooded with agents.
Above & Beyond
This was the second time that we have sold a property with Morgans Residential Sales. Both times have far exceeded our expectations. Gina looked after both sales and went above and beyond on both occasions to keep us up to date and also help in any way possible. We feel Gina is a credit to the company and we would highly recommend anyone to use Morgans Residential Sales.
Purchased our house with Morgan’s of…
Purchased our house with Morgan’s of Cheshire and they were fantastic! They were frequently in contact with ourselves, keeping us updated and always so professional, well informed and lovely. A great team who care about their customers.
We found Morgans to be a great package
We found Morgans to be a great package: a really good set of photos and website, a good team to show the property to prospective purchasers and really diligent, pro active staff to follow up leads and, once the offer was accepted, to push the sale through (which, when conveyancers are involved, can be hard work!). A special mention for Nicola and Louise who have kept me sane through the transaction process once heads were agreed. Forever friendly, understanding and responsive. Highly recommended.
Friendly, Honest
Friendly, honest, communicate well. Certainly one of the best estate agencies I have ever had dealings with.
Well done and keep it up please.
First class service
I am glad i chose Morgans residential to sell my house. The service was brilliant from start to finish. All the staff were friendly and helpful and cannot thank them enough and would definitely recommend.
Friendly, helpful and professional
We have recently bought a house, which was marketed by Morgan’s. I found them to be friendly and helpful - in fact the only way we managed to complete the sale was by Gina and I turning detective and I’m grateful to her for going the extra mile to get the job done!
First class service
We bought and sold our properties through Morgans. The service was excellent. All the staff we dealt with were friendly and helpful and we're kept informed every step of the way. Moving home is a stressful experience but with Morgan's help the move could not have gone any smother. I would certainly recommend this company.
I am so pleased we chose Morgans to…
I am so pleased we chose Morgans to sell our house. The service was second to none from day 1 and when it became complicated the staff, Gina especially went over and above. We were kept in the loop the whole time and eventually we had the best outcome. Really reasonably priced too but regardless it was worth every penny! First class service and I would recommend to anyone.
The Hannaways
The staff were friendly informative and…
The staff were friendly informative and pro active. The communication was excellent. I was made to feel relaxed and up to date with the whole procedure
Fantastic team at Morgan’s
Fantastic team at Morgan’s, extremely proffesional and a pleasure to deal with.
I have sold with Morgan’s residential and also bought with them, also recommended Morgan’s residential to a friend much to their delight as they were provided with the same fantastic service. A real cut above the rest and would highly recommend to any would be buyer or seller.
Brilliant Service
Gina and Emma were a pleasure to deal with throughout the entire purchase process. We cannot thank them enough!
Very satisfied customers
Excellent service. Very helpful and polite people. We can wholeheartedly recommend their service to anyone. We would happily rent, buy or sell through them again.
House move
We used Morgan’s Residential to sell our property. They were very professional from the outset and took some amazing photos of our house to put on right move.
They always made sure we were given plenty of notice of viewings and kept on top of everything with regular updates through out the whole process.
Excellent service
A very good company, friendly, knowledgeable and helpful staff on hand to answer any queries promptly. Enabled the purchase of the property to go through without any problems. A positive experience and would definitely recommend.

Reply from Morgans Residential Sales
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