MorphCostumes Reviews 243

Business 2 day shipping is actually FedEx economy. Arrived 7 days after ordered. Customer service ignored 5 emails. Wish I had read reviews. Do not recommend buying from this company.

One star is still too much! I ordered a costume for world book day just in time for it to arrive the day before they celebrate at school!

The day before its supposed to arrive I get an email explaining they encountered a fulfilment issue at their warehouse that had caused a significant delay to it being shipped. And a refund will be processed within 3-7 working days.

it's been longer than that and still haven't received my refund!!
I emailed and complained and I just get ignored!
So yes.. I've stooped this low to leave a review.. I wish I could swear in this review (:

There are a lot of bad reviews on here for some reason and I’m not sure why. My experience has been excellent! I ordered a Minecraft kids costume on Sunday evening and it was delivered Tuesday afternoon. The costume itself is good quality and my son absolutely loves it! The costume and delivery service were exactly as described. I will definitely use Morphsuits again in the future.

Just a truly awful returns process with zero customer service. I’d returned a costume on 2/11/21 due to poor quality and they failed to issue a refund & ignored multiple emails for over 2 weeks before saying I’m on a refund list?! Nah. You can’t call them as they do not have a number. Eventually I filed a dispute via PayPal which was obviously decided in my favour 2 days later. If you’re going to buy a morphsuits make sure you do it via Amazon so you have amazon’s easy returns and refund process. Or if the costume you want isn’t on Amazon and you have to buy directly then make sure you pay via PayPal so you have the benefit of their resolution centre. Morphsuits need to step their game up. Pathetic all around.

Stay away. I ordered for my kids for Halloween, didn’t arrive so I emailed and FB messaged - no response. I then emailed to ask for a phone number, they replied instantly to say they only had email but failed to respond to any further emails from me. Luckily I paid by PayPal and they retrieved the money for me! Avoid!

Awful. Stay away from them item never arrived and no response from them when I emailed them either. Complete fraudsters taking your money not delivering your product and ignoring you when your trying to chase up with them. I would never order from them again

Website claimed to have item in stock. Ordered with expectations of it arriving to have nothing. I had to chase my order up to be told it’s been pushed back 2 weeks. They didn’t even inform me of any delays, very unprofessional would 100% NOT RECOMMEND..
now chasing up a refund.

As others have written this is a rubbish company that state items are in stock and delivered in two days, but had I not emailed chasing my order then I never would have found out that they are having ‘fulfilment’ issues and can’t supply it for several weeks.

Haven’t gone through the pains of getting a refund yet but if they take ages like others have stated I’ll just do a chargeback.
Ruined my Halloween plans.

Item never arrived despite company claiming it had been delivered. Can only communicate via email which is slow and difficult- there is no customer service phone number. Had to chase for a refund which took 6 days to arrive which is too long imo. Poor overall service.

DO NOT ORDER FROM THIS COMPANY! I never write reviews, especially bad ones however my pisspoor experience with this company has lead me to write this. There was a problem with my order which they did not let me know until I emailed them 4 times asking where my order is. They do not have any phone numbers for the company to allow a call. They surely take the money right away but delay and delay for a refund. This is a terrible company to deal with. DO NOT ORDER FROM THEM. Find a more reputable company to deal with, They are out there.

I've bought from here on more than one occasion,,
No problems at all, and products all very good quality! In fact my son says it's the best costume he's had EVER!

Scam stay well clear order item on 21st September still haven't got it no response from the support email team 😑 😒 stay well clear

Tried contacting the seller through their contact box on their website but have not received any confirmation/reply. Shipping information provided is not compatible with any of the carriers mentioned on their website. Felt that this was a dishonest sale as their website states ".com.au" but shipments are made from the UK and this information is not mentioned up front. Still haven't received costumes so I will be escalating this further to get my money back.

The spiderman morphsuit was as described. Perfect fit. Needed it fast, and honestly I didnt think I would get it in time. Lives in Norway, and usually it takes a week even with express. BUT arrived the next day 🙌

As I was writing before very poor customer service try to contact them several times just once I got the answer which says we will process your refund on Monday you will get money by the end of the week since then no one even reply to my email as I said I'm waiting almost month for refund from this company this is unbelievable AVOID !!!

Website was dishonest, showing conflicting prices on website versus what was in the cart. The Australian fronted page doesn't disclose that these items are coming from the UK and are not Australian stock, further investigation shows that Regional Australia can incur shipping 4 times the cost of Metro areas. If in Australia use someone local or Amazon

I had to send back the morphsuit as it didn’t fit correctly I have sent it back to them on the 18th of November and I still have not heard anything back from them nor received my refund I have checked the tracking number for the return on Royalmail website and it says it has been delivered when I try to track my refund on morphsuits website it says that it hasn’t been received so now I’m out of £35

Ordered a morphsuit, the product was slightly faulty, emailed customer service and received an instant response. Laura was extremely helpful and rectified the problem.

Only ordered from this company, because they promised their "express delivery" service would be next day......NOPE ! Honestly, I wish I had checked the reviews first, if I did, I would have seen that this is not a trustworthy company. Also, not sure where they get 4.6 stars out of 5? Check out the reviews on here, around 70% are 1 stars

I ordered a costume for Halloween and initially everything was great. Good website, good costumes, easy to order and pay and tracking was easy too.
Unfortunately, not Morphsuits fault at all, Hermes didn´t deliver my order and as usual their tracking is awful.
I emailed customer support at Morphsuits to explain what happened. A lovely lady called Laura got straight back to me, apologised and sent me a replacement order with DPD immediately. In the meantime Hermes had delivered my initial order. I let Laura know and she kindly said to give the replacement order to Charity. Customer Service at it´s best! Things can go wrong in any business, especially when you rely on third parties, but what makes a business great is how they deal with an issue and these guys, in particular Laura did an amazing job. I highly recommend them. Thank you Laura and Morphsuits.