Morrisons Reviews 648

Ordered from Morrisons via Uber Eats. Driver left shopping 2 miles away, no contact. Had to go in pjs , We went to the location and it wasn’t there. Reported but no resolution yet.

Half a point for being able to get a same day delivery, the other half for the delivery turning up.
Third time subbed for an item scotch pies with Morrisons own mince one...yuk
Put a claim in for missing, short dated and damaged items...they refused no reason given
The fight is on

Absolute shambles. Ordered the in a hurry order, 6 hours later still no delivery. Telephoned 5 times, extremely difficult to reach anyone. Was told order would be another two hours. I told them to cancel as no use as already ordered with Tesco. Two hours later, food was delivered! I refused said it and told delivery driver order had been cancelled. Week later still no refund, numerous phone calls, still waiting. Will never order through Morrisons again. Tesco on the other hand, delivered within 20 minutes.

Here we go again you would think they would learn but NO just as the legs of lamb and the chicken now they advertise pork but guess as before no stock castle Bromwich store you need to look at your projective sales and not runout of stock as you constantly do on offers around your meat stocks when offer are on ???? Poor foreword planning bad management seriously thinking about shopping at your store other problem that as not been resolver your apple turnovers or should I say cream turnovers very little apple all puff and cream !!!!!!

Oh dear, I wished I'd checked these guys out on Trustpilot before I placed my order. Still sat here waiting some 3 hours after the Morrison's Now delivery time I decided to order from Sainsbury's. Sainsbury's have now been, delivered and left. They were five minutes late and have apologised profusely. Not a peep from Morrison's. Might have a word with Trading Standards about use of the term 'Morrison's Now'. Perhaps 'Morrison's some time in the distant future, possibly, could be, don't know, maybe not', would be more legitimate. Sorry guys but this let down has left me with a negative impression. Sainsbury's - I apologise, I'm coming back, don't worry. The competition is weak.

Beyond a joke first time delivery using promotion. How the heck do you sub ginger beer with gin, virtually every item was subbed. useless now uninstalling app and will never use you again.

Dreadful service delivery still not here after two days. Multiple phone calls promised but not delivered. Call centre unable to help. We can all understand delays but this company are obviously setting up contracts they cannot fulfill this is a completely unacceptable business model based sales promises rather than ability or intention to fulfill. Went directly to the store in question and they couldn’t have been any more helpful. Obviously, had we had direct communication with the store when we called things could have been sorted out in a quick and practical way

Ordered online which is easy to navigate and find products
Delivery was bang on time from my local store ( Weston-super-Mare) & Terry, the delivery man was polite, friendly, professional and explained my one substitution clearly. Terry was mentoring a new staff member - he introduced us and explained processes to his new colleague and included me in the conversation which was nice.
5 star service & would recommend Morrisons online

Never order from Morrisons online! Its arrived 2 and half hour late! And they charged me 10£ more then the bill stated and when i asked about it they denied it (even when i have screenshots of my account statement) and said i should sort it out with my bank. Absolute rip off and rubbish service the costumer service is utterly unhelpful and rude.

Morrisons Openshaw. The lady working on self service is utterly pointless, rude and seemingly does no work whatsoever whilst having an awful attitude

Oh my god what a lash up my first online order with Morrisons never again back to Tescos for me, ordered cooked meats only 2 available other substituted with the same item, ordered beef joint substituted with pork, order late being delivered more items out of stock never ever again worst experience of online shopping.

First experience using delivery. Online was easy, found everything I wanted and I thought all was in stock. Sadly on the day I get the dreaded email, 8 items not available. The lamb leg was substituted for beef, the mature cheese was substituted with cheese triangles and the Easter egg couldn't be substituted!! Not to mention the Easter crafts and bits, there was no apparent substitution for these either.
The delivery driver as nice as he was, he was very unhelpful and a terrible driver. I only ordered online to save my daughter from seeing her egg and treats, won't bother in future. Total hassle as you still have to visit a shop for what they forgot or couldn't find. I do wonder what the staff are doing in the store when collecting this stuff,!
Goodluck if you choose delivery

Morrisons tried to take payment from my bank card in the early hours of the morning, the day the delivery was due. Bank flagged it as suspicious activity & as I wasn't awake to see this, the order was cancelled. I'd put 100 items on the order & spent ages doing it, so it's a right pain & sadly not the first time this has happened with Morrisons (it's never happened with other supermarkets). I'll be going elsewhere from now on, rather than having to set my alarm for 4am to make sure my order's not cancelled at the last minute!

I placed my first order with Morrisons Online for a few bags of rice, and on the day of delivery it was cancelled. The items had shown as in stock and the order was fully processed, so this was disappointing.

I decided to give them the benefit of the doubt, thinking it may have gone out of stock after I ordered. However, when I placed a second order—this time choosing a different brand of rice—the exact same thing happened. The order was processed, only to be cancelled again on the day of delivery.

After two identical experiences, I won’t be using Morrisons Online again.

Can trustpilot please give us negative posting scores ? This business deserves nothing better !!

Bought “slow cooked , Chinese , chicken thighs “ from the “warm” counter.

Absolutely “banging”…..

Then , 5 hours later, the world left the building.

One can only assume ( and it needs a serious investigation ) ;

This mob are chilling/ freezing / defrosting and cooking compromised meat ?

How on earth , in 2026 , can a firm this size compromise the nations stomach ? It’s its staggering in its ineptitude ?

Morrisons more card. Paid for shopping and it gave me £5 voucher but expiry date was day it gave me the voucher. I had just bought my food so didnt need it after my shop. Emailed customer service and still going backwards and forwards with the complaint. Very unhappy

Every item ordered was substituted, even though I explicitly ticked 'do not substitute' on each one. Ridiculous service but not unexpected.

Extremely poor service.
2 consecutive days of cancelled deliveries after ordering online.
Broken down van, van crashed into etc.
This has become very common with Morrisons.
Poor service that we shall no longer be using.

Been ordering for a while through Amazon/Morrisons but too many items are not being delivered and their replacement option is silly. Last week I got laundry detergent in place of fabric conditioner! This week 4 items missing including bread and milk. I've never had a order without things missing. Its not good enough. Will look to order elsewhere. Can't contact them to feed back because they don't give an option so this is the only way!!

Really poor compared to other same day delivery services.
No option to select if you want a substitute or not. They throw any old substitute in and don't bother to update the receipt. Every time items have been missing and they never bothered to refund. Honestly will never use again. Compared to the normal home delivery service which is quite good, the NOW service is shockingly bad. Never again, dont bother or you'll lose money on items that dont get delivered.
Let's not even get started on how long they normally take..