Great quality products and very beautiful but shipping took a long time and not all products originally ordered were shipped but refund was done.
Company replied

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Great quality products and very beautiful but shipping took a long time and not all products originally ordered were shipped but refund was done.
Company replied
The plates would've survived an apocalypse. Nothing could've touched them. The pieces were also individually wrapped, everything arrived without as much as a single scratch. Not to mention the pieces... See more
I purchased goods 2 times and in both cases, after the first information of shipment, no more info also on DHL site about status of delivery for many days. Too long waiting time for delivery. Purcha... See more
I ordered two surprise sets of 10 pieces each (but returned them because I didn't like all the colours). The return arrived the next morning! The ceramic pieces are all really beautiful, and I... See more
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Elly-Staegmeyr-Str. 15, 80999, München, Germany
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Beautiful products, fairly produced. Great customer experience.
Super nice tableware, nice and helpful people at the customer care department. When one plate had a crack they exchanged it within 3 days. I can highly recommend Motel a Miio! ❤️
Wait weeks for an answer. And after one month, I haven't received the package, and still waiting for my refund.
We bought a really big set and even expanded it because I loved the colors and concept. Unfortunately, 8-6 months after the purchase now, one piece after the other is breaking. Despite us trying to be very careful and properly caring for them, they keep developing cracks which extend over time, leaving the plates being of no use anymore. I am very sad for all the money spent and for the disappointment now.
Despite being a little concerned with the reviews I've read, I ordered a full set of dinnerware and was fully satisfied!
I sent an email beforehand to ask about come cups which were out of stock and they quickly responded and kindly offered to swap them into my order if I ordered the same size cups in another style since they still had some in stock. They answered my questions before I ordered and everything arrived within a week. The plates, bowls and cups are beautiful and feel very well made.
I have put some of the bowls in the microwave and dishwasher without issues.
Overall really great experience, I will definitely buy from them again!
Amazing customer service! My mug started cracking inside (probably defect at the time of purchase) and after emailing them they sent me a replacement right away! That is what I call great customer service! Highly recommend!
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