We have been using Motia fuel cards for a few months now, we decided to change after we were contacted by Harry and so far our experience has been nothing but positive. Harry calls regular to make... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the start Ms Safina Mohammed has been looking after me and not only until she managed to get me registered, but even afterwards. Customer service and after sale services is brilliant and Safin... See more
Company replied
Excellent service from Jade and Motia Really happy with the service I’ve received from Motia. Everything has been straightforward and professional, and Jade has been brilliant throughout. She’... See more
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James Chambers (my account manager) calls me every week advising me of what the fuel prices are doing weather I use his fuel card or not, fully understanding the trying times at the moment with fuel... See more
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Company details
About Motia
Written by the company
Welcome to Motia!
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Managing a business means making constant decisions. The difference between running smoothly or into problems is having the right information when needed.
Contact info
Alexandra House, Lawnswood Business Park, LS16 6QY, Leeds, United Kingdom
- 0113 298 1000
- motia.com
4.4
Excellent
3K reviews
Asks customers to review
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Good service
September 4, 2026
Reply from Motia
Hi
Thanks for taking the time to leave us 5 stars!
We're delighted that the team have provided a good service.
Thanks again
Motia
Reply from Motia
Hi
Thanks for the 5 stars!
We're pleased to hear you're happy with your experience.
All the best
Motia
Reply from Motia
Hi
Thanks for the 5 star rating!
We're pleased to hear you had a positive experience.
Thanks again
Motia
Reply from Motia
Hi John
Thanks for the 5 stars!
We're pleased to hear the team have provided an excellent service.
All the best
Motia
6p surcharge per litre if using shell…
6p surcharge per litre if using shell card , at motorway services. There was no mention of this prior, until I got my invoice and did the numbers. I didn't get charged this with same card with my previous fuel card company.
August 13, 2026
Unprompted review
Reply from Motia
Hi
Thanks for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
If you would like to discuss this further please contact our customer services team at customerservices@motia.com.
Thanks again
Motia
No pressure service
August 19, 2026
Reply from Motia
Hi
Thanks for taking the time to leave us 5 stars!
We're delighted to hear that you experienced a no-pressure service from the team. We'll pass on this positive feedback.
All the best
Motia
Reply from Motia
Hi Malik
Thanks for the 5 star rating!
We're pleased to hear how polite and friendly the team have been. We'll make sure to share this feedback.
Thanks again
Motia
Very good customer service from the…
Very good customer service from the first moment I got through and the keep.me informed all the my through my application would recommend them to anyone
August 20, 2026
Reply from Motia
Hi Anthony
Thanks for taking the time to leave us 5 stars!
We're delighted to hear the team have provided such a great service. We'll make sure to pass on the amazing feedback.
All the best
Motia
Got me to sign up on price without VAT…
Got me to sign up on price without VAT quoted only to find out VAT is on top not a good saving worked out 16p a litre more than supermarket
August 27, 2026
Reply from Motia
Hi
Thanks for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We have forwarded this to your account manager and they will be in touch shortly to discuss this further.
Thanks
Motia
£10.80 started being taken from my…
£10.80 started being taken from my account without approval every month and when I asked why they said I did opt out Legal Roadside Cover . I bloody well didn’t opt in the first place I’ve constantly been asking for a refund but seems to be falling on
deaf ears. Legal proceedings might
get them listening as it’s not the money but the audacity this company has .
I contact them so mamy times no answer
September 2, 2026
Unprompted review
Reply from Motia
Hi
Thanks for taking the time to share your feedback.
We're sorry to hear about your experience and understand your frustration. We have forwarded this to your account manager and they will be in touch shortly to investigate further.
Thanks
Motia
Great experience with this company
Great experience with this company. Very impressed with Jamie Evans professionalism and knowledge with helping me sort the van tracking and getting the right fuel card for my needs. Overall very pleased. Thank you
August 28, 2026
Unprompted review
Reply from Motia
Hi Luke
Thanks so much for the 5 stars!
It's brilliant to hear how great your experience has been and that Jamie has provided such a fantastic service. We'll make sure to share this with him.
All the best
Motia
They fully explained the benefits and…
They fully explained the benefits and fully kept me informed of the process with no pressure
August 24, 2026
Reply from Motia
Hi Stephen
Thanks for the 5 star rating!
We're delighted to hear that everything was explained clearly and that you felt informed throughout the process.
All the best
Motia
The dealings I’ve had with Charlotte…
The dealings I’ve had with Charlotte have been really professional and efficient
August 17, 2026
Reply from Motia
Hi James
Thanks for taking the time to leave us 5 stars!
We're delighted to hear that Charlotte has provided such a professional and efficient service. We'll make sure to share your kind words with her.
Thanks again
Motia
I emailed the company and within under…
I emailed the company and within under 5 minutes had a response and confirmation that my request was being dealt with, brilliant
August 21, 2026
Unprompted review
Reply from Motia
Hi
Thanks for taking the time to leave us 5 stars!
We're delighted to hear how quick and efficient the team have been in answering your query. We'll pass on the positive feedback.
All the best
Motia
Dealt with Toby who was very helpful in…
Dealt with Toby who was very helpful in helping my business find the right fuel card.
August 17, 2026
Unprompted review
Reply from Motia
Hi
Thanks for the 5 star rating!
We're pleased to hear that Toby has been so helpful. We'll make sure he sees this.
All the best
Motia
GG Glass & Glazung
Mark is always on hand to provide support and any information required. The fuel cards are consistently sent out within a few days, helping to minimise disruption and keep our vehicles on the road.
June 1, 2026
Unprompted review
Reply from Motia
Hi Alex
Thanks for taking the time to leave us 5 stars!
We're delighted to hear that Mark has provided such a great service. We'll make sure to share this with him.
Thanks again
Motia
They are not reliable they talking so…
They are not reliable they talking so much but nothing happening. I’m very disappointed from them. I will not recommend Motia to nobody
August 19, 2026
Unprompted review
Reply from Motia
Hi Spas
Thanks for taking the time to share your feedback.
We're sorry you've had this experience. We've forwarded this to your account manager and they will be in touch shortly.
Thanks
Motia
Reply from Motia
Hi
Thanks for taking the time to leave us 5 stars!
We're pleased to hear that the team have provided a great service. We'll make sure to share this feedback.
All the best
Motia
Terrible communication, hidden charges
Signed up for a fuel card and had communication issues from day one. Emailed my onboarding contact multiple times with basic account queries — never got a single response.
Specific unresolved issues: BP confirmed my card could be linked to their app but said I needed a code from Motia to do it. Never provided, despite asking. I also never received a single fuel price notification the entire time I was a customer, despite this being part of the service.
On sign-up I was told there’d be a one-off admin fee. I was then charged multiple unexplained admin fees over time, which I let slide because the card was still working out cheaper overall.
The final straw was a £60 admin fee for a failed payment. I called to query it — they couldn’t tell me if the failure was on my end, my bank’s end, or theirs, but charged the fee regardless. No investigation, no explanation, just a bill.
The only time I got a prompt response from this company was when I asked to close my account. Draw your own conclusions. If you’re considering a fuel card for your business, look elsewhere — support here is nonexistent until you’re trying to leave.
August 13, 2026
Unprompted review
Reply from Motia
Hi Greg
Thanks for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations and we're disappointed to learn that you were left feeling dissatisfied.
We appreciate all feedback and use it to help us continually improve our service.
Thanks
Motia
Excellent.
August 12, 2026
Reply from Motia
Hi Gregory
Thanks for the 5 stars!
We're delighted to hear you had an excellent experience.
Thanks again
Motia
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