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Rated 5 out of 5 stars

I have tried the Creamy Cocoa Whey Protein Powder and have just ordered the Peanut Butter - can’t wait to try it💥 I seem to have noticed a cognitive boost after 20-ish days of using Power Up and Bal... See more

Company replied

Rated 5 out of 5 stars

Best nutritional supplement I have ever used and Motion Unplug helps me sleep and with my ADHD. Co-founded by an Ex professional swimmer and all around lovely guy in Joe Welstead based in Bright... See more

Company replied

Rated 5 out of 5 stars

I’ve never been a big believer in relying on supplements, however power up has really helped with brain fog. I find I can focus better and not get distracted as easily, especially working from home.... See more

Company replied

Rated 5 out of 5 stars

I’ve been taking Unplug for nearly 3 years now. My sleep has improved considerably - feel rested and more awake each morning. I was nearly out of capsules and delayed ordering just before Christmas... See more

Company replied

Company details

  1. Fitness and Nutrition Service

Written by the company

At Motion, we put your health at the centre of our game. With a healthy mind and a strong body, you win every day. At Motion our aim is to help you stress less, sleep deeper & live happier


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service!

Really surprised by the excellent level of service provided by this small family run business. On my reordering their excellent trio of supplements I was personally emailed an advice that they were awaiting stock and kept up to date with progress.

March 2, 2023
Motion Nutrition logo

Reply from Motion Nutrition

Thanks Nicki, we really appreciate your kind comments, and thanks for your patience with the stock updates :)

Rated 5 out of 5 stars

Big fan

I'm a big fan. My whoop data universally loves it, and gives me a thoroughly non-scientific/clinically proven 10%+ boost to my recovery. Time to get on the power up next! 💪

February 13, 2023
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Reply from Motion Nutrition

That's awesome, 10% is a big win! 💪

Rated 4 out of 5 stars

This is a good product

This is a good product, It helps with my sleep problems. The customer service is great.

February 2, 2023
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Reply from Motion Nutrition

Thanks for your kind feedback, glad to hear your sleep has improved ☺️

Rated 1 out of 5 stars

Their customer service is really awful.

Their customer service is really awful.

Muddled subscriptions, wrong amount sent, no-one seems to know what is happening. I know the company was recently taken over but teething problems shouldn't go on for this long! My December order was wrong, then corrected so I was happy, but now the next scheduled delivery has failed. I am not happy, especially as I paid in advance. The product, in my case UNPLUG is great, that is if you can get it delivered.
It was always a bit haphazard, but then there used to be a working customer service number. Even that does not work now.

March 6, 2023
Unprompted review
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Reply from Motion Nutrition

Hi Jane, like you say, we've had a lot of changes around here but I promise you they're for the better! Thanks for your patience with the teething issues, we've resolved the majority of them but on this occasion we clearly let you down - apologies. Feel free to call us with any issues, you mention the number didn't work, are you calling 01380 812809? Give us a call any time you need something looking at and we'll sort it out for you straight away.

Rated 5 out of 5 stars

Best nutritional supplement I have ever…

Best nutritional supplement I have ever used and Motion Unplug helps me sleep and with my ADHD.

Co-founded by an Ex professional swimmer and all around lovely guy in Joe Welstead based in Brighton & Hove with offices in Lancing, W. Sussex.

Joe really knows the science and their website is a fantastic resource. I have found all their products to be of the highest grade. I have subscribed for over a year and expect to keep going because Motion Unplug really does help me a lot.

January 6, 2023
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Reply from Motion Nutrition

That's such a kind review! Thank you so much 🙏

Rated 1 out of 5 stars

New owners made a good thing bad

Apparently Motion was bought by another company that immediately decided to make a good thing a bad thing. Shipping is now extremely unreliable, have yet to receive one out of two orders six weeks later. If you live outside the uk you will now pay import fees. Even though motion is stating on their Facebook shipping is free and without import fees. So basically it's more expensive and the whole experience worse. I miss the old Motion who had great customer service and was super reliable.

February 6, 2023
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Reply from Motion Nutrition

We're sorry to hear your feedback. Since taking over the brand there has been a HUGE number of logistical and operational challenges to deal with, particularly in the EU. Without going into too much detail, we were forced into a position of having to find another EU partner and in the interim, had to ship from the UK, which is extremely problematic post brexit.

At the time of writing this, we have literally just had stock land with our new EU partner, who will offer a localised site, fulfilment and support from the EU. Unfortunately this process has taken much longer than we originally hoped, like everything in business.

We hope to continue producing amazing supplements as we have been for the last 30 years under a family run business and continue to grow the wonderful Motion brand.

I'm sorry that you are disgruntled by the recent EU issues, but hope that the new set up WILL make ordering a lot easier.

Rated 5 out of 5 stars

Amazing company and product.

I wouldn’t be without Balance and Unplug. After 18 months using them daily, I can really tell the difference in my anxiety / stress levels and I now drift off quickly and sleep all night. Customer service is second to none as well, super friendly and helpful.

February 6, 2023
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Reply from Motion Nutrition

Thank you so much Laura 🥰

Rated 5 out of 5 stars

Amazing customer service

Had quite a bit of trouble with my local customs service while importing my last shipment, due to some silly local legislation.
The helpfulness, responsiveness and general proactive attitude of the Motion staff helping me solve the situation was truly exemplary!

January 25, 2023
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Reply from Motion Nutrition

Thanks so much for your kind review, we're doing our best to work with this crazy red tape!

Rated 5 out of 5 stars

Brilliant supplements to support deep sleep

These night-time Power Down supplements are incredible. I don't actually have problems with sleeping- I bought them for someone else who does, but I tried them and they helped me to have deeper, more refreshing sleep & I wake up feeling amazing, so I now take them for these benefits as well. I have tried various things in the past when I have had trouble sleeping: valerian etc but this supplement is by far the best.

January 23, 2023
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Reply from Motion Nutrition

That's so good to hear! Thanks for sharing!

Rated 5 out of 5 stars

My trusty bedtime routine

I’ve been using these products for over a year now and I must admit they really work for me! I have 3 of the tablet ranges and the collagen powder.

January 16, 2023
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Reply from Motion Nutrition

That's awesome, thanks Laura!

Rated 5 out of 5 stars

Need these in my life always

I’ve been taking Unplug for nearly 3 years now. My sleep has improved considerably - feel rested and more awake each morning.
I was nearly out of capsules and delayed ordering just before Christmas much to my regret. Because of the Postal workers strike and the extended bank holiday weekend it took 2 weeks for my order to arrive. In that time I had a few broken nights sleep.
In no way am I blaming Motion for this just my own lack of organisation!

December 15, 2022
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Reply from Motion Nutrition

Glad to hear your sleep has improved so much, thanks for sharing Dawn 🥰

Rated 1 out of 5 stars

Lost a lot of money

I used to like their products, but since I ordered a “3 months package” my experience with them is very negative.
For my first package I didn’t receive the ordered amount of protein, and my second package never arrived.
Lost a lot of money and customer service simply stopped answering or they play fool, like I have an issue with the price, not the fact that I never received what I have paid for.
Super disappointed.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Really excellent customer service would…

Really excellent customer service would highly recommend this company. I have been taking Unplug for a month and although I haven’t seen a huge improvement in amount of sleep I’m getting I am feeling less tired in the mornings.

December 29, 2022
Rated 5 out of 5 stars

I used these tablets to help me sleep,and to stay asleep.

I used these tablets to help me sleep once before,around 4 years ago..I didn't expect much,but was blown away that they actually worked like a charm.I'm disabled and have some awful health conditions,so more often than not really struggle to sleep,but these worked so well,only thing is until I got used to them,I did feel groggy on the mornings afterwards.I give them 5 stars because they work amazingly,they do not react with any of my medication,and although they are worth the price,I am on a low income so cannot afford £23 every month on myself especially at this particular time when the price of living is so expensive.I would love to try their power up tablets after taking these sleeping tablets to see if they stop the groggyness the day after.Would also love to try the hormone ones,as ive had a full hystorectomy and they will not give me HRT,so my hormones are totally out of sorts.If theyre like the sleeping tablets,they should all be good.

January 1, 2022

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