Moto Central Reviews 

3,113
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, noting that orders often arrive the very next day and are securely protected with robust packaging. Consumers also point out the incredibly helpful staff members who provide expert guidance, alongside top-tier product quality that meets expectations perfectly. However, some customers also noted frustrating issues with missing parts upon arrival or unexpected delivery delays that disrupted their plans. A small number of people experienced poor communication from support teams and felt that their concerns were not adequately addressed when trying to resolve problems.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting great prices and fast delivery... See more

Delivery service

Consumers find delivery service to be efficient, frequently highlighting super fast shipping, next-day... See more

Service

Users describe positive interactions with service, frequently highlighting great communication, fast... See more

Quality

Clients share positive opinions on quality, frequently praising the items as well made and arriving in... See more

Staff

Reviewers express immense satisfaction regarding the staff, frequently highlighting their helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks for stocking the spares for Burley bicycle trailers ! Found/bought via eBay, didn't realise it's a Motorcylce supplier :). Bought the replacement seat for the Burley Cub child trailer 2016, as... See more

Rated 5 out of 5 stars

Superb experience! I bought Rev'it Sand 4 H2O trousers in a very hard to find size (XL short) from Moto Central on Ebay. Next day delivery (despite a 4:30pm order!). Exactly as described and huge savi... See more

Rated 5 out of 5 stars

I bought replacement parts for my wychwood 10ft truefly #7 fly rod from moto central. They couldn't have been more helpful There customer service was outstanding I would highly recommend this compa... See more

Rated 5 out of 5 stars

Needed a retro style jacket other than my Lewis Leather to compliment ride outs in colder weather. Lovely jacket and could double up for out and about other than bikes. Moto Central by far at the top... See more


Company details

  1. Motorcycle Shop
  2. Hobby Store
  3. Leather Goods Store
  4. Motorsports Store

Written by the company

Moto Central is one of the UK's leading retailers of motorcycle gear, offering an extensive selection of helmets, clothing, boots, gloves, and accessories from the top brands in the industry. Whether you're a sports rider, adventure tourer, commuter, or classic enthusiast, our Midlands-based showroom provides a dedicated shopping experience with expert staff ready to assist. We take pride in delivering top-quality motorcycle products with exceptional customer service. Our website features thousands of products, more than many competitors, and we provide free UK delivery on orders over £25, along with a 365-day return policy for complete peace of mind. At Moto Central, we go the extra mile to ensure you get the right gear at the best value. Plus, we offer exclusive discounts for Emergency Services, NHS Workers, Armed Forces Personnel, and Students. Shop with confidence at Moto Central – your one-stop destination for premium motorcycle gear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,113)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a helmet visor

Ordered a helmet visor. Very fast shipping. Arrived within 2 days to North Ireland. Very impressed. And well packed. Reasonably priced. Overall can recommend.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy with response and quality of my item.

I enquired about ordering a part, this time for a friend, This was for an old Garmin GPS mount fitting. Moto Central were very quick to respond, so I placed order, arrived within 60 hours, quality item. This eBay seller is highly recommended; I will have no hesitation in using them again or referring friends. A VERY SATISIFED Ebay Customer

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Easy transaction, fast dispatch and delivery, crash helmet was well packaged, with bubble wrap and a second cardboard box.
Communication was excellent, and helmet was good value.
Will definitely buy from here again.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Superb experience

Superb experience! I bought Rev'it Sand 4 H2O trousers in a very hard to find size (XL short) from Moto Central on Ebay. Next day delivery (despite a 4:30pm order!). Exactly as described and huge saving over rrp. Great comms, too. 10/10

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Super customer service, communication and support!

This is my 2nd motorcycle helmet purchase from Moto Central and I am very pleased with the product as well as the customer support. Being an international shipment, my package got hung up in US Customs inspection for over a week as they were requesting certain paperwork to process and release my package for delivery. Moto Central made sure that the HS7 Form was submitted and when the package finally got released from Customs, I received it via FedEx the following day. I am very pleased with Moto Central and would recommend them to anyone for international and national sales!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I bought replacement parts for my…

I bought replacement parts for my wychwood 10ft truefly #7 fly rod from moto central. They couldn't have been more helpful
There customer service was outstanding I would highly recommend this company to anyone definitely a ⭐️⭐️⭐️⭐️⭐️ company.
Well done 👏

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy here anything!

Don’t buy here anything!

I posted my experience here with fully described situations, date of order, screenshots etc . After two weeks waiting of the item, it was not even dispatched. The order has been cancelled by request, money refunded.
So the negative feedback with bad experience has had been removed by the “Trust pilot” due to “defamatory content”

January 16, 2026
Unprompted review
Moto Central logo

Reply from Moto Central

Hi, thank you for your feedback.

To clarify the situation, the order was placed with a stated dispatch timeframe of 9 January, which was communicated at the time of purchase. The order was not overdue at the point it was cancelled. The cancellation and refund were processed at your request, before the courier collection process had completed.

We always aim to be transparent with dispatch timelines and to resolve concerns fairly. While we respect your decision to cancel, the order was handled within the stated timeframe and in line with our normal dispatch process.

Jamie

Rated 5 out of 5 stars

Spare for bicycle child carrier/trailer

Thanks for stocking the spares for Burley bicycle trailers ! Found/bought via eBay, didn't realise it's a Motorcylce supplier :). Bought the replacement seat for the Burley Cub child trailer 2016, as the straps on the old one were dissolving and shedding plastic dust. The current seat is compatible with our 2016 and has a different material for the straps (like car seat belt) and I think is higher quality and will last very long. Speedy shipment!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a DMD Helmet

I recently purchased a DMD Helmet, and I was impressed with the speedy delivery and outstanding customer support. The communication was top-notch, and it made me wish every online retailer was as focused on customer satisfaction as this one!

January 6, 2026
Unprompted review

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