Motoloan Reviews 

17
•
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(17)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One of the worst finance companies i…

One of the worst finance companies i have ever worked with, didnt take my first payment on my account because they forgot to add my card details to their system and charged me extra. Then i missed one payment (still paid half of my balance) due to having to leave work to look after a seriously ill family member, despite this i kept Trax updated with my situation and when payment could be made (one month later) yet they still sent letters threatening cancellation and repossession despite the fact the account was in arrears for only one month. Seriously wouldn't reccomend terrible customer service.

June 25, 2019
Unprompted review
Rated 1 out of 5 stars

BEWARE!! It's a CON

It's all a con go somewhere else these people have disgusting attitudes poor customer service and con you

June 15, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I've been with motoloan for 6 months now and never had a problem until this month. I received a letter from them saying I had missed a payment and defaulted. I had no idea why. I called up and it turned out it wasn't a direct debit as Id assumed but the payments actually came from my bank card number. I'd had my bank card stolen that month and had received a new card from the bank. So that explained that.

The lad on the phone was brilliant and let me pay it off on my next pay day which was in a couple of weeks. No hassle just really helpful. Thanks guys

May 22, 2015
Unprompted review
Rated 5 out of 5 stars

Very polite, professional & friendly service

We were very pleased with the efficiency and friendliness of Bianca, our local agent who came out to visit us. Everything was explained to us clearly and any questions we had were swiftly answered. The whole process was very quick and straight forward and the money went straight into our account the next morning. All communications we have had with this company have been courteous, friendly, helpful and very professional. I would recommend this company without any hesitation. Thank you Bianca.

Bernadette

August 28, 2014
Unprompted review
Rated 5 out of 5 stars

NOT LIKE THE OTHER RIP OFF COMPANYS!

After ringing around a few places for a logbook loan I came across moot loan and I'm glad I did. There rates are a lot better then the rest and my £1500 loan was in my bank the next day. We had a guy called Alex who came down from London and was very professional and friendly. Can't recommend this company enough.

June 6, 2014
Unprompted review
Rated 5 out of 5 stars

Best Value and No Hidden Fees - Fantastic

These guys are superb. When you need money quick and with no hidden fees I can't recommend them enough. I shopped around and no one else came close on the pricing, well one appeared to and then I found that the reality was different due too the extra charges. MOTOLOAN are by far the cheapest log book loan company. I also found out that they cover Scotland so I have recommended them to my cousins family.
Even helpful when you are struggling to make a payment, I phoned and they said I could take an extra two days as my salary hadn't been paid on time. Thanks MOTOLOAN.

May 7, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent quick and easy service

Phoned on Wednesday regarding a loan on on my car, the staff were courteous and polite and explained the process in a simply way and it helped that l wasn't passed round the houses.
The whole process took less than 24hrs and money was put directly into my bank account so no waiting for cheques to clear.
I would recommend Motoloan for their high level of service and their exceptional quick and easy service.
Thanks Katie

May 7, 2014
Unprompted review
Rated 5 out of 5 stars

The "Need for Speed"

What a relief I found a company that delivered what it said.I needed cash urgently,found Motoloan on the web that morning and had the cash in my account by 2pm.
The agent who came out to see me was clear,helpful and polite and made sure I understood what he was saying all the way through our meeting.
I have already recommended MOTOLOAN to a friend.
Thanks for your help

Andy

May 2, 2014
Unprompted review
Rated 5 out of 5 stars

Great Service, Very Fast and efficient

I needed a Loan asap. I had used Payday loans before but the whole process took too long. This was quicker and about a third of the price, the interest was really low in comparison, and the loan was completed within 24 hours. I had to option to top up if necessary also if hard times occured midway through repayments. Their staff were so friendly also

May 2, 2014
Unprompted review
Rated 5 out of 5 stars

Wow. what a Fantastic Rate, and an A* for Service.

Well I've managed to get my loan today and I'm paying far less than some other logbook loans companies. Both the service I've received and the level of detail that was given at the loan meeting were Fantastic and I'm really chuffed that there are still companies out there that care about the customer. Brilliant Service.
I will definitely recommend Moto loan to my friends and family.

May 2, 2014
Unprompted review
Rated 5 out of 5 stars

Very thankful Motoloan helped when others couldn't!

After one phone call I was dealt with swiftly and professionally. I was offered a loan which I could afford to pay back over a realistic time with realistic payments.
After shopping around I found the company to have competitive rates with no hidden charges.
Everything was explained to me and also written down so I could look at it in my own time and make my choice.
Thanks guys for great service.

May 1, 2014
Unprompted review
Rated 5 out of 5 stars

Speedy, Professional and friendly service

I needed some cash quick.
This company turned out to be cheaper than others and no hidden charges or catches. I received a professional and friendly service from start to finish and received my funds very quickly after signing the paperwork.
Overall I am very happy and will use them again!

May 1, 2014
Unprompted review
Rated 5 out of 5 stars

GOT MY CASH IN A FLASH.

Would really like to say a big thank you to motoloan.
I'm getting married next week but my bank would not give me a loan,
so I searched the net and then I found this company which was the cheapest around. Later, I got a phone call from a guy, who was very professional, he talked me through my loan, he then came to my house that day and the money was in my bank with in 1 hour.. I am well pleased .. I have told my family and friends about motoloan ...My aunty has used this company as well.

May 1, 2014
Unprompted review
Rated 5 out of 5 stars

Quick Cheap and affordable

I needed a loan and quick ..I had a look at other log book loan companies but this was the cheapest. I phoned on the Monday and nice guy came out on that afternoon and the whole thing was completed in less than an hour. He phoned through and the money was in my Bank account with in 3 hours

April 30, 2014
Unprompted review
Rated 5 out of 5 stars

Finally, a loan company with no hidden catches

I was a bit skeptical at first about using a logbook loan company, as they generally get a lot of bad press. Without going into details, I needed to raise a bit of money quickly, and Motoloan was recommended to me via a friend. This is a seriously no hassle service. They are friendly, polite and don't baffle you with a bunch of financial jargon.
Would definitely recommend. It's refreshing to see loan companies like this, they should all be as easy and straight forward.

April 30, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look