MotoPress Reviews 

680
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for providing prompt and exceptionally helpful assistance, often going the extra mile to successfully resolve complex technical problems. Many people note that the digital products are highly reliable, straightforward to install, and offer great flexibility for managing their professional online websites. However, some customers also noted significant frustrations regarding rigid refund policies, subscription terms, and unhelpful responses when seeking proper issue resolution. A few reviewers experienced unexpected difficulties with software access and felt that specific functional limitations should be communicated much more clearly beforehand.

What people talk about most

Customer service

People report positive experiences with customer service, frequently highlighting fast, professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting prompt assistance, clear... See more

Product

Users describe ambiguous interactions with product features, as some consumers praise the reliable plugins,... See more

Website

Consumers find website to be ambiguous regarding plugin access and features, as people experience both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have contacted MotoPress three times over the last few years for help. We have a unique application where we manage bunk bookings for a ski house with 60 bunks. Andre has helped me to customize Hot... See more

Rated 5 out of 5 stars

Excellent plugin to use and very easy to setup. The top thing is excellent customer support service. Thanks to the team and especially Eugene from customer support. Best of luck team.

Rated 5 out of 5 stars

I run a tourist accommodation and use the MotoPress Hotel Booking plugin. I had a very technical issue with a multilingual plugin (TranslatePress) that was not translating email links correctly.... See more

Rated 5 out of 5 stars

Hotel Booking seemed like the best solution for our project, and that’s definitely proven to be the case. I had just two minor adjustments I needed help with, so I reached out to support, and the... See more


Company details

  1. Software Company
  2. also in
  3. Software Vendor
  4. Vacation Rental
  5. Website Designer

Written by the company

MotoPress is a team of experienced WordPress professionals that has been building plugins and themes (software and design) for WordPress CMS since 2013. The mission of MotoPress is to give companies and personal projects flexibility and specific software they need to successfully build online business with a user-friendly content management system of WordPress.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(680)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support

Probably the best accommodation booking plugin. The technical team helped me customize the plugin according to my very specific requirements. Good job. 5 stars for that.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Eugene was very helpful today with his assist on some codes I needed for the footer. He quickly provided me the right codes to make it work. I really appreciate the great customer support of Motopress. It has every time been a positive experience.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

I'm very happy with the plugin

I'm very happy with the plugin, it quickly pays for itself by saving on airbnb or booking commissions. Like any tool, it takes a while to get the hang of it, but everything is well explained on the forum or on YouTube. Minor problems were solved in less than 24 hours, thanks to our highly responsive support team. Thank you Eugene for your responsiveness.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Hotel Booking System

Hotel Booking System is a wonderful tool, but in our opinion it could still be further developed for the European market with faster updates. Other than all this it works well. The support department is fast, correct and knowledgeable.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! Eugene was personable and understanding, displaying exceptional patience. Despite my confusion, he helped guide me to my destination without judgment. Highly appreciative!

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quick and super helpful service

I had some issues in using the plug in, because I am not a developer, and the customer service was so helpful, super quick in replying during the chat, and solved all the problems within seconds, simply amazing! Highly recommend it!

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Whole package of plugins and wasted money

When selling, they promised that everything would work, in reality it doesn't work like it should, and the support keeps talking about refunds. it's useless money. better buy 10-20 other plugins for that price that will work and have good support.

The plugin lacks many things that it does not have and cannot be set, the plugin is overpriced, there are cheaper and better ones.

January 16, 2024
Unprompted review
MotoPress logo

Reply from MotoPress

Hello Patrik,
I regret that the Hotel Booking plugin did not meet your needs. It should be mentioned that the plugin, as well as all the other products you've got within Membership, were delivered to you bug-free. The Hotel Booking plugin functions exactly as advertised on the plugin product page and includes the functionality available on the demo. The features you requested are not available in the plugin and were never advertised as ones included.
We will gladly assist you further if you have other concerns regarding Hotel Booking or any other plugin.

Rated 5 out of 5 stars

Eugene was absolutely great (as always)…

Eugene was absolutely great (as always) today with the items I needed help with - he quickly identified the problems and walked me through how to fix them. I really have to say MotoPress and their support team are the BEST in the biz - out of any platform of any type I have ever worked with. If you haven't started using MotoPress already, don't hesitate. You absolutely won't be disappointed with their wonderful product and support!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Luviana is the best villa management application

We are very happy with the Luviana application from Motopress. All neccessary functionalities are included to manage bookings for a villa or hotel. Specifically the sync function in regards to Booking.com and Airbnb works perfect. And what is maybe most important is the great support from MotoPress.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Booklium theme made the project I was…

Booklium theme made the project I was working on for a client very easy. Very good hotel/villa rental theme.

Support is very good. Expert guidance with concise answers.

The only thing that could be improved on would be support response times. Most waited over 24 hours for replies. Other than that a solid 5 stars!

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

It's a waste of money it does not work

It's a waste of money it does not work, it makes a mess importing from booking-com and airbnb, it requires lots of CSS script in salient to look ok. very bad experience. I had to buy another plug in from YITH. They never refunded the money.

May 4, 2023
Rated 5 out of 5 stars

reliable service

The Motopress hotel booking plugin I have works really well, and despite me requesting help several times, it always ended up being something I was doing wrong. The assistants were very helpful and polite helping me fix the problem, even when I called about the same problem more than once.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing tool and customer support!

MotoPress team has not only created an amazing tool for me and my clients to reach our goals, but they also provide us with amazing support along our journey. Highly recommended partner for your business.

December 26, 2023
Unprompted review
Rated 4 out of 5 stars

Thank you!

Thank you for assisting me in setting the plugin up for my customers. You've been great with your patience and expertise!

December 20, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look