Motorcycle House Reviews 110

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

Bag arrived today finally and all I can say is its OK nothing more but the customer service is terrible lots of fob you off stories wouldn't buy from them again as customer service is everything

Rated 4 out of 5 stars

Good customer service on chat and e-mail. Answered all questions I had promptly. Received Viking bags within a week or ordering. A pretty good mounting system that supports many bikes but Vulcan 900... See more

Rated 1 out of 5 stars

Pathetic! Motorcycle house are impossible contact, customer service is appauling at best and are so far just thieves in my experience. I paid for a product MONTHS ago and all I've gotten is a 3 w... See more

Rated 1 out of 5 stars

Ordered three Jackets..... still waiting.... Emailed - NO Response. Online chat - quite literally hours waiting till the system kicks you off. Called the local Australian number - no body there.... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Shop whole range of brands for top motorcycle gear, apparel, luggage, accessories and parts at low prices. Fast shipping (free on orders over $89) and easy returns.


Contact info

2.8

Average

TrustScore 3 out of 5

110 reviews

5-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Bought Viking Cycle Vest Must say solid…

Bought Viking Cycle Vest Must say solid and stylish vest and right now one of my favorite also. Thanks to Catherine who convinced me for purchase. Best Online Store where you can find all kind of Moto Apparel and bags

December 31, 2018
Unprompted review
Rated 5 out of 5 stars

Joseph Lampson where do I start these…

Joseph Lampson where do I start these Jacket's is cut true to size. Great fit. Great feel. Great looks. Great value. Very pleased with my purchase and highly recommend to anyone looking for a quality motorcycle jacket at a great price.
Couldn't ask for a better sells rep either thank you Viking !!!

December 10, 2018
Unprompted review
Rated 1 out of 5 stars

Customer Service Hell, DO NOT BUY FROM THEM.

Will do nothing to correct their shipping errors. They act like it is your fault. I had to send them a picture of the item and the box. They sent the wrong helmet. They would not ship the correct one until I sent them back the wrong one. But I could not send them the wrong one until they sent me a return authorization. Which they did not do. Still waiting for the correct helmet.

October 25, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Joseph Lampson is the main man to talk to when you need some advice or help with anything.

So happy that I found you, guys!

September 28, 2018
Unprompted review
Rated 5 out of 5 stars

Great company, Great Service

I got sent the Ironborn jacket by Viking Cycle to test out and review. Jacket arrived quick and is great. A lot of features for the money. A really great value and their customer service has been very pleasant to communicate with thus far. Joseph has made sure to always follow up with any of my questions or comments.

September 28, 2018
Unprompted review
Rated 5 out of 5 stars

Customer Service Did Me RIGHT!!

Not sure about the low stars and why they are there. My experience was fantastic. I dealt with Joseph and he helped me from beginning to end. Everything from picking the right vest all the way until I had ridden in it a few times.

September 26, 2018
Unprompted review
Rated 1 out of 5 stars

Can't be trusted. They will steal your money.

Can't be trusted. They will steal your money. I returned a pair of gloves that did not fit. I just tried them on, then returned them. Even though their website said that this item would not be subject to a restocking fee, they charged me a restocking fee anyway. $30.00. When I pointed this out to them, they simply lied and would not refund the restocking fee. Again, don't trust this company.

September 22, 2018
Unprompted review
Rated 1 out of 5 stars

Woeful

Woeful. Ordered a bag, got a notification saying it had been shipped. A week later, hadn't arrived. Contacted them and was old it was out of stock and would be in stock in another few days. Lied about having stock, lied about having shipped it. Won't ever deal with this company again

September 15, 2018
Unprompted review
Rated 1 out of 5 stars

Beware!

Ordered and payed for a set of saddle bags from motorcycle house UK on august 12 and they still have not shipped one month later. I have tried reaching motorcycle house UK on several occasions by both e-mail and phone but no response. I finally got an answer from Chris at, so far as I can tell, the US branch after which the order status changed from "awaiting fulfillment" to "awaiting shipment". This was two weeks ago and the bags still have not shipped...

For motorcycle house: the order number is 210768 if you actually have any intention of fulfilling the order.

/Magnus Alm
Sweden

September 13, 2018
Unprompted review
Rated 1 out of 5 stars

SERVICE! what a joke

They sold me the wrong size bags for my bike. Then when I exchanged them, they didn't bother to send them. Now I can't even contact them, either in Australia or in the USA. Service! they don't know the meaning of the word. The won't answer telephone calls, on-line chat requests, or emails. I am wondering if the company has been liquidated.

August 24, 2018
Unprompted review
Rated 1 out of 5 stars

avoid them

before purchase very reactive to answer by mail.
Since I've purchased vikings bags to uk website (around 500 GBP), no news.
I sent them 4 mails to get a bill for my insurance, no answer (no bill in the postal pack).
After 6 month one bag cover blister, I send again some mails without any answer...
furthermore vkings bags are sent from pakistan, I'm not confident with the quality...
Avoid this merchant;
Pierre, a french very angry customer

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

An amazing company

An amazing company! Their products are made to last. Great prices for great product and service. Thank you Scott Adam!

July 26, 2018
Unprompted review

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