Motorfinity Reviews 2,610

Clear, precise and efficient service

The discount received on my new factory-built Skoda Superb and the service provided by the Motorfinity team was nothing short of BRILLIANT! Everything from my initial enquiries, ordering and the delivery process was smooth and efficient. I was suitably impressed by the professionalism and timeliness of the communications in response to my queries, and the regular updates I received. The service by the team has been exemplary and undoubtedly ‘five-star’ worthy. I can highly recommend Motorfinity to anyone who is considering purchasing a new car...the discounts are ‘extremely good’, as is the service. A big thank you to the team, with particular thanks to Account Manager Patrick (Roberts), Kitt (Matrix), Fiona (Bennison) and Lucy from Sales and Delivery who I dealt with throughout the process. Great job team - yet another very satisfied Motorfinity customer!

My second car from Motorfinity, great support throughout the process

Motorfinity were very engaging at all stages of my purchase and negotiated a great deal on my new car. My Account manager, Katie did a great job throughout!

First time buying a car with Motorfinity and the process was very smooth and straightforward. The website is easy to navigate with a simple step by step process to select your car and add on any optional extras. Contact by team members via phone and email was spot on and they couldn't have been more helpful. I was kept fully informed during the process from my order being accepted all the way through to my car being delivered. Especially I'd like to thank Cameron Jones, Kitt Matrix and Fiona Bennison as they expertly guided me through my car buying journey.

I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal – a massive discount, free EV charger, 10,000 free electric miles and a five-year service plan. My part-exchange negotiating the best price and a dream driveway delivery was arranged by Katie. The Ford Puma Gen E is beyond expectations. I’m thrilled with my purchase. Thank you Motorfinity!

Honesty and easy to deal on line.

Very straightforward , going into detail once I made an inquiry regarding a new car , it’s still early days regarding my inquiry but very satisfied.
Thanks
Andy

Excellent service .. Katie Powell and Cameron Jones were so helpful and able to answer all of our questions and concerns.
The delivery of our new vehicle went extremely smoothly and we couldn’t be happier.

Another seamless & satisfying experience in ordering and getting a new car from the team at Motorfinity.

From placing an order right till the car was trailer delivered, communication from the Sales & Delivery teams was excellent. Kept updated through the whole process. Car delivered with only 5 miles on the clock!

A massive thank you again to Lucy from the delivery team and Cameron from sales. You made the whole process absolutely hassle free! This was my second time ordering a new car and your service was exceptional. And the competitive finance as well. Will definitely be back in a few years for another new car.

I must say that from my initial telephone contact through to vehicle delivery yesterday the whole car purchasing process has been excellent. Everyone I spoke to has been pleasant, friendly and efficient. Emails have always been answered promptly and efficiently. I must single out Josh and Fiona, so friendly and helpful. I got the car I wanted at a very good price and Josh got me a very good trade in. Would I recommend Motorfinity, of course, without doubt. Oh and delivery was excellent too.

Very efficient and reliable service from start to finish. Can’t fault anything. I also part exchanged my car with them also. Kept me in the loop at all times. Would recommend them and definitely be using them again.

Great service and great price. I was kept informed throughout the process and everything was made very simple and easy to arrange. Could not fault the service motorfinity provided. Luke and Katie were both fantastic , thank you.

Poor communication, been waiting since February still no car! We have had the 4 weekly updates as advised but these really only said that they didn't have anything else to tell us. I appreciate that new cars are being delayed by world events but i feel communication could be better. Trying to upsell a service plan before we have even been given a delivery date feels like desperate commission based push. Patrick claimed the order before us had a delivery date of April so expected ours to be a similar delivery time. Don't think the blue light discount is worth the disappointing service and will think twice before using again!

From the first interaction, Motorfinity have been one of the best companies I’ve ever purchased from. When I made the original enquiry, Patrick went through every step, what I needed to do, and helped me along the way. Whenever I asked patrick a question, he would always phone me the same/next day and answer it - reassuring me as much as possible.

Once the car arrived in the country, Lucy was extremely helpful. Once again, any time I asked a question Lucy would reply promptly, and once again answered any question, no matter how ridiculous, in the best way possible.

Patrick then handled the part exchange, once again reassuring me and making sure that I knew what was going on at every step of the way. The part exchange was handled incredibly well (sold my old car the day before the new one arrived) and I got a fair price for the car.

From day one- Motorfinity were a pleasure to deal with the, and the near £5000 saving on a brand new car is the cherry on the cake.

A long way away, but will certainly be buying my next car from Motorfinity too.

Huge thanks to Patrick and Lucy for all their help, and making the car buying process extremely stress free. 😊

Excellent experience. Great discount. Always able to speak to a member of staff throughout the buying process. Staff were unfailingly polite charming and helpful. Would completely recommend

Very good communication, and a pretty straightforward process. We had contact from a number of members of the Motorfinity team during our car purchase. They were all up to speed on our case, suggesting they have good communication between themselves.
Overall, I couldn't fault their service! I would definitely use them again in the future.

Everyone at Motorfinity involved with my new car order have been faultless from start to finish. Josh, Kitt, Rebekah and especially Lucy a massive thankyou for keeping the whole process on track. All went extremely well from the get go and my new car was delivered on time and in perfect condition, thankyou so much and keep up the good work at Motorfinity.

Kind regards,
William

In the process of ordering a car, and it's all been very easy. Clear and prompt communication from the team. Slight issue downloading the required documentation - but that was probably my fault! Kitt was kind enough not to suggest it!

Straight forward process.Professional service start yo finish.