Replaced the conductor plate of my E-class 722.9 this unit came pre programmed and no coding needed, shift quality is perfect now installation was straightforward also shipping was too fast . Great fi... See more
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I purchased a trans valve body for my truck. It was the exact same one. Unfortunately it was damaged. But the costumer service quickly resolved the problem.
Made purchase on 10/28, item says shipped on 10/29. USPS says they never received item from shipper. MotorGenic was contacted and asked for update and asked me to wait 5 days. After six mo... See more
No will answer the phone or return a call. I returned an order over a month ago and I haven't been reimbursed or updated on what's going on with my refund. This is the absolute worst customer service... See more
Company details
Written by the company
Hello and thanks for visiting MotorGenic! MotorGenic is a Beast Industry, Inc., company located at Chino, California. MotorGenic is an independent business selling aftermarket parts and accessories for American and imported motorcycles, Cars, Trucks, SUVs and ATV. We have many items to offer at great prices, and we hope that you can find what you need here.
Contact info
United States
- motorgenic.com
3.0
Average
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
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Got the parts I needed,at a great…
Got the parts I needed,bat a great price. This will be the first place I look for parts, from now on.
October 2, 2025
Well im still waiting for my part
Well im still waiting for my part , sothats a big problem! Especially when i called to find out about it and then you replied in a text asking me if 5% discount would be ok, and when i said not really because ineed my truck because thats my only vehicle for work and personal. I never heatd anything back. As a matter of fact i was just going to call youguys and see if you heard anything yet. Because to tell you the truth you guys really screwed me over. Tomorrow is really busy and my dad has physical therapy at 9 and i have physical therapy at 1. And i don’t know how im gonna get to everyone tomorrow
October 26, 2025
My experience with you guys is very…
My experience with you guys is very c*****Apparently are still not receive my part. I didn't even get an explanation.Why or anything?No date was set for me for my part to be delivered?Nothing but you took my four hundred or something dollars , though , I really wanna report you guys if you don't get back in contact with me , i'm really gonna report you
October 26, 2025
Reply from MotorGenic
We sincerely apologize for any inconvenience caused. We are currently planning the location of a new warehouse and will increase our transportation speed in the future. Your suggestion is crucial for our improvement and we are very grateful.
I purchased a camshaft
I purchased a camshaft, it was defected it screwed the control valve the wrong way. They would answer one email a day. Until a gave up. I'm from Texas hopefully someone from California would report them to the authorities. At the end they offered me a 10 percent refund
April 7, 2024
Unprompted review
cyberattack scam
cyberattack scam! tried to purchase stuff with my credit card.
October 11, 2023
Unprompted review
We placed an order for TWO coil springs…
We placed an order for TWO coil springs on May 8, 2023. After waiting for our product for two weeks, on May 18, we got an email stating that the item was out of stock, due to the "hot sale" and the new items would be ready in 8 or 9 working days, then it suggests 2-6 working days for shipping via USPS/Fedex.
Would you like to wait for it if we provide a 5% refund for your kind patience?
They did NOT give us a discount on our items either...
On May 25, we got an email stating this
Order status changed
Hi Roger,
The status of your order #181342 has changed to "Shipped".
We received ONE coil spring on May 28.
On May 30, I contacted the company and told them I only received ONE of the coil springs and sent a pic of the box with the item in it.
MotorGenic and I sent emails back and forth few days, with pictures of the ONE SPRING in the ONE BOX I had from FED EX and they pretty much said I was lying and that the weight of the box that FED EX delivered should have been two coil springs.
ps - the second coil spring showed up friday, June 9.
May 25, 2023
Unprompted review
I had a horrible experience with these…
I had a horrible experience with these people. They sent me a damaged porr quality item when I asked to return they hit.me with a 30% restocking fee.
May 15, 2023
Unprompted review
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