I contacted Motermec looking for a Dual Mass Flywheel for my Volvo V70 D4. It was sadly out of stock everywhere even the manufacturer LUK was out of stock...Motermec at least allowed me to place to t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i had to return the part and spoke to one of there managers who gave me an address to return the item , which i did sending him a copy of the royal mail ticket. but as yet no refund and all my attemp... See more
Company replied
Slight hiccup with the website the first time I used them but this was quickly rectified by the team and they subsequently dealt with my order on the phone while fixing the small technical glitch.... See more
Company replied
Cheap branded parts on ebay.. bargain I thought... Made 1st purchase arrived quickly, made a 2nd purchase... they put the 1st purchase tracking number on it and are now saying it has... See more
Company replied
Company details
Written by the company
Motormec has been established since 1983 and is one of the UK's leading independent distributors of genuine, original and quality aftermarket BMW and MINI car parts. We now also cover a range of parts for Mercedes, Audi, VW & other car manufacturers.
Contact info
3 Spar Road, NR6 6BZ, Norwich, United Kingdom
- 01458 836 171
- motormec.co.uk
3.7
Average
23 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent price
Excellent price, excellent service and delivered within a couple of days - product as advertised
December 17, 2025
Reply from Motormec
Glad we could be of service. Thanks for the review.
I contacted Motermec looking for a Dual…
I contacted Motermec looking for a Dual Mass Flywheel for my Volvo V70 D4. It was sadly out of stock everywhere even the manufacturer LUK was out of stock...Motermec at least allowed me to place to the order, everywhere else wouldn't even allow me to do that because it was out of stock. Motermec kept me updated in regards to when the part was due to be delivered and they were as good as their word. Also their price was competitive with other stockists. Their customer service was excellent and I appreciated not having to constantly chase them for updates. I would definitely use them again even though they are quite far from me as they have proved themselves to be genuine and reliable
November 6, 2025
Reply from Motormec
thanks very much for taking the time to write this review. It is appreciated.
Terrible delivery service
It doesn’t mater what you do if you can’t deliver the goods with a reputable delivery firm. They unfortunately represent you. Evri have to be the worst delivery firm ever. And this reflects on your performance. If I had known that was your delivery company of choice. I would and will used someone else.
September 30, 2025
Reply from Motormec
Many thanks for the review. We are disappointed that you felt so strongly about this that you had to give 1 star as a reflection of our service
We actually picked packed and dispatched your delivery with 3 hours.
The delivery company admittedly took 4 working days to deliver which we will take up with them but the nett effect was only a 1 day delay. Whist this is inconvenient admittedly, I feel that it should not warrant a 1 star review which has a big effect on our reputation as a business. I am sure you would not appreciate the same to yours if your local motor factor delivered something late to your garage.
Update.... I can see from the tracking log that the courier tried to deliver on both the Thursday and the Friday before successfully delivering on the Monday.
Reply from Motormec
thank you for the great review
Don't buy multiple items!
Cheap branded parts on ebay.. bargain I thought...
Made 1st purchase arrived quickly, made a 2nd purchase... they put the 1st purchase tracking number on it and are now saying it has been delivered.
customer service saying its an evri issue not theirs, clearly a mix-up their end.
Tried calling calling customer service on 01458 836171 and its been ringing for 18 min with no answer. (From my landline not the mobile they have)
Purchase 1 (Drop links)
Time placed 2 Aug 2025 at 7:32 PM,
Order number 01-13411-60013
Tracking Number T04RUA0045619009 - Delivered all ok.
Purchase 2 (Top Mounts)
Time placed 5 Aug 2025 at 9:09 PM
Order number 08-13415-33123
Tracking Number T04RUA0045619009 - Incorrect
August 8, 2025
Unprompted review
Reply from Motormec
Apologies for the confusion with these orders - we have looked into this and can see that you have actually placed 3 orders with us and we have confused the orders at our end. I believe that we have been in touch with you via messaging service and will issue you with a refund.
Once again apologies for the mistake and inconvenience caused.
They do not answer the phone!
July 25, 2025
Unprompted review
Reply from Motormec
Hi, Many thanks for the feedback. We have looked into this review and are struggling to tie this to a customer query. We have a record of a David Merry buying 2 items from our ebay store in the last 30 days on 25/7 and 16/7 but can not see any record of an email query or a phone call logged from the number you have recorded against the sales ending in **065.
If we have missed a communication then we do apologise and if you still wish to discuss either of these two orders or another matter then please contact us on 01793 839919 .
Motormec list items as "in stock" when they're not
Motormec listed item as "in stock" when it wasn't. So, you place an order, expecting your part to arrive in the time frame you need, only to be informed later (3 days in my case) that the item is not in stock. AND, even then, their website will continue to show your item is in stock. On the positive side, they promptly refunded me. Note: After this, I ordered the same item again through a different website, only to find said different website are part of same company (thus still not in stock, and was refunded again.)
July 4, 2025
Unprompted review
Reply from Motormec
Many thanks for your feedback, we take all feedback seriously positive or negative and investigate.
Below is a timeline of events. at 17.24 on Friday 4/7 you placed your order. The part was showing as in stock with our supplier and had an estimated lead time of 3 - 5 working days. SKF are not open at the weekend so on Monday 7/7 we contacted them at 10.05 to place the order and were advised that the part was out of stock and not available until 8th September. At 11.13 we emailed you to advise this and offered you the options to wait or whether you wished us to look at an alternative brand for your requirement. At 11.34 you emailed to confirm that you wanted us to cancel the order. At 11.35 you placed a second order for the part which I can only assume was an error. We have a record of a couple of phone calls between you and customer service over the next 2 days and I can confirm that a refund was raised on 8/7 at 10.42.
I have checked this morning and the part is now showing as out of stock.
Apologies that we could not source your part and our website was showing that our supplier had stock. We try to be as accurate as possible with our stock availability and that of our suppliers and on balance we find that linking in with our supplier partners stock holding has advantages to our customers. However on some occasions the data we get is incorrect as was the case this time.
They got me a very difficult to get…
They got me a very difficult to get part so thanks guys
June 27, 2025
Reply from Motormec
Our pleasure - glad we could help.
They don't answer calls and emails
Telephone and email service is non-existant so don't bother trying to communicate with them.
Online order was fine.
May 16, 2025
Unprompted review
Reply from Motormec
Glad we could help!
Quick and efficient service.
March 7, 2025
Reply from Motormec
Thank you for taking the time to review our service.
Reply from Motormec
Thanks for the review. Yes unfortunately this product was only available direct from Bosch and they take about 1 week to deliver from Germany. Hopefully this was made clear at point of sale and in the order documentation.
We are glad the part was suitable for the job!
Reply from Motormec
Glad we could help! Thanks for taking the time to review us.
Vw cam belt kit and water pump great item
Very helpful and fast delivery what more could you ask for.
December 30, 2024
Reply from Motormec
Thanks for the great review of our service.
Excellent customer service after a…
Excellent customer service after a delay with suppliers delivering stock, great communication, couldn't have asked for anything more from them. Impressive company, would highly recommend
December 11, 2024
Unprompted review
Reply from Motormec
Thanks for the 5 star review. Your feedback and support is appreciated.
Fast fuss free delivery thank you
November 27, 2024
Reply from Motormec
Glad we could be of help! Thanks for the great review.
Reply from Motormec
Thank you for the positive 5 star review.
I recieved a response from the company directer which has resolved my issue in a total satisfactory way so i have no problems with supporting this company going forward.
i had to return the part and spoke to one of there managers who gave me an address to return the item , which i did sending him a copy of the royal mail ticket.
but as yet no refund and all my attempt to contact him through text , email and calling there telephone number have failed.
July 12, 2024
Reply from Motormec
Hi, I am sorry to hear that you have not been able to communicate with our ecommerce staff. I shall investigate this first thing Monday morning and ensure you get a response from them that morning.
----------------------------------------------------------------------------
HI, We have checked the transaction and can confirm that a refund was processed through sagepay on Friday 12th July. I shall email you privately the proof of refund. I am not sure why this was not processed straightaway by the payment provider but I would hope it would be in your bank account by now.
__________________________________
Many thanks for your fairness with both sets of feedback. It is appreciated.
OEM quality parts at competitive prices…
OEM quality parts at competitive prices fast delivery good communication and advice.
July 1, 2024
Reply from Motormec
Thanks for the great review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.