Motorpoint - Birmingham Reviews 

The car prices are the best you can get, plenty of choice, no hard sell, browse at your leisure. Recommended. Fourth car now from Motorpoint, never a problem.

It wasn’t clear, to me when I was dealing with Paul, in the first instance, that he was working from the Call Centre in Derby. When I arrived at the Showroom, in Aston, expecting to see him in person, I spoke, face to face, with Keenan who helped me with my final purchase of a new car. I understand it is Paul who will get the commission - rather than Keenan - which seems unfair. Why not share the commission ?

The communication was good, the purchase and part-exchange went smoothly. The transactions were straightforward and the staff were polite and helpful.

Really stress free experience. Everything was easy. Both of the sales team I dealt with were lovely.

Called to enquire about placing a reservation on a vehicle in Birmingham. Call handler didn’t explain anything to do with finance and then within two hours I had emails from Blackhorse finance asking me to sign my loan agreement.

Called to clarify and the garage was under the impression I was coming to finalise paperwork and drive the vehicle away.

The car itself looked nothing like the online photos, lots of stone chips on the bonnet. Upwards of 10 with a couple having had repairs attempted. When I raised this was the garage they said I would need to get the bonnet re-sprayed and they wouldn’t pay the bill or take any money off the price of the car.

Overall very poor experience, I will be pursuing a complaint with head office to address the massive failure in explaining any financial details and proceeding with a credit check without my consent.

It was a great experience as always. I would like to extend my thanks to Chelsea. She was very professional, very helpful, very courteous and very understanding. As we have problems with the purchase from the previous weekend. It was nothing to do with motor point. It was to deal with a HP agreement taken out on a car with a similar registration. Well, by the finance company and inputted the registration index incorrectly

We came to look at a car brought it that same day everything was done that day to drive away brilliant

On Wednesday 23/07/25 we travelled from Wales to the Birmingham branch to pick up my daughters car a Renault Capture on arrival there was very poor customer service no meet and greet even though they was expecting us after exchanging cars we couldn’t wait to leave all seemed fine with everything untill we got on the M5 as the car picked up speeed it starting shaking very bad my daughter rang customer care and told them the person on the phone told us after hearing the car he didn’t think the car was safe to drive we was on the M5 in a line of traffic with no turn off in sight we was terrified we managed to get off the motorway in Ross on Wye where I then rang a personal friend of mine who came with his truck and took the car home to my home adress customer care arranged for us to take it to the Newport branch next day on arrival the meet and greet was a magical experience and they went above and beyond to resolve the issue we told them we don’t want the car as we would no longer feel safe it in they were very apologetic and couldn’t do enough to get the issue resolved my star rating is for the Birmingham branch only Newport was amazing with us the experience with them was second to none as for Birmingham they were rude with no customer care experience what so ever I will never return there ever again Birmingham you need to go down to Newport and see how they operate cause your branch haven’t got a clue it’s not just about money it all begins with a great customer experience something your employees don’t care about

Chelsea was exceptional and very helpful at all times when helping us decide on and finally purchase my car.

It was excellent,the staff helped with everything I need help with this is my third vehicle off motorpoint. I to tell friends and family to go to motorpoint thank you ..

Great service from Nick in the head office and on the day from Dawid at the Birmingham dealership. Really happy to have dealt with Motorpoint who were extremely professional throughout the part exchange and buying process. I will definitely deal with Motorpoint again and would be very happy to recommend them to others

Dealt with Ben Hudson, he was very helpful and patient, as I spent 5 weeks to decide which car I would buy, he dealt with all the paperwork and made it a simple process. Main point for me, he wasn't pushing the hardsell, easy going no pressure, which is what we all want.would recommend motorpoint and Ben!

Very helpful sales experience everything was explained to me in detail

Dawid was very good providing information and answering our questions.. The vehicle was just as expected.

This is the second time we gave brought a car from Motorpoint. It is a quick and easy process. From entering the showroom to leaving with a car took less than 2 hours. Friends also have used Motorpoint.

Anander was friendly, professional and fast, seamless and easy. Great service!

I had a very disappointing experience at this branch, especially with a staff member named Ananda Russell. She tried to charge me more than the advertised price, and when I asked questions, her responses were misleading and unprofessional. I felt like she was trying to take advantage of me, especially when she realised I wasn’t very experienced with car buying.

This kind of behaviour is completely unacceptable, and I would strongly advise others to be extremely cautious when dealing with this dealership.

Very helpful and pleasant

Good customer service

Thank you Ben H for your Commitment and Professionalism today. First purchase and despite the challenge you achieved it with grace resulting in a positive outcome. We would also like to thank Jack for your help and reassurance. Fantastic customer service you have both shown today going above and beyond. You're both a credit to the Birmingham Branch.