Banner for Motorpoint - Maidstone

Motorpoint - Maidstone Reviews 

435
TrustScore 4.5 out of 5

4.5

Parkwood Industrial Estate, Bircholt Road, ME15 9XY Maidstone, Kent, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service from Marko and Ellie. Initially spoke to Marko a few months back but personal circumstances didn’t make it possible to go ahead at the time, but when things changed I contacted Marko aga... See more

Company replied

Rated 5 out of 5 stars

Honestly do not ever go to any other used vehicle dealership ever again. How refreshing to have such a pleasant experience from the moment you walk in the door to the moment you drive away in your car... See more

Company replied

Rated 5 out of 5 stars

Service was AMAZING, highly recommend! We was looked after by Finley mainly he helped us pick a car and he was very helpful and honest with any questions we had. Chris and Finley helped value our part... See more

Company replied

Rated 5 out of 5 stars

Helpful, friendly and non pushy sales guy. Got what I came to buy without hassle all was quick and easy. Highly recommend. The team were knowledgable and professional.


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Parkwood Industrial Estate, Bircholt Road, ME15 9XY, Maidstone, Kent, United Kingdom

  • 01622 295701
Promotion box for Motorpoint - Maidstone

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.5

Excellent

TrustScore 4.5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(435)

6,017 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can not fault the service we have…

Can not fault the service we have received from Zac Rottenburg in Ipswich and Megan Tee from Maidstone.
We had the car brought down to Maidstone from Ipswich and upon viewing it we were unsure whether to buy it or not , there was no pressure put on us to buy it and we walked away and decided a day later to purchase the vehicle.
We can not fault the service we received , well done to everyone there in front and behind the scenes and a special shout out to the cleaners who made our new to us car look like new.
Can not recommend you enough

June 25, 2025
Unprompted review
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Richard and Lisa

it was a pleasure meeting you and helping you purchase your new car , as you know we are here to help any time you need us.

I will pass on your lovely words to the team , much appreciated.

Take care and enjoy your lovely new car.

Rated 5 out of 5 stars

Tina was really helpful and friendly…

Tina was really helpful and friendly and very reassuring given that we hadn’t bought a car for over 20 years. The whole experience was very smooth and efficient and we are very happy with our car!

June 19, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hello Frank

Thank you for your kind review of Motorpoint Maidstone , we appreciate it.

I will pass on your kind words to Tina , we do love working with her.

Enjoy your lovely new car.

Rated 5 out of 5 stars

Great sales agent

The whole process was a pleasure from start to finish. Everything was explained about the process in great detail and any questions were answered.
Faultless service

June 18, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Russ

Thank you for your kind review of Motorpoint Maidstone , we appreciate the time taken to do this.

We are happy to see our service was faultless , we strive to offer this to every customer we meet.

Enjoy your new car! and thanks once again.

Sally

Rated 5 out of 5 stars

Sales executives very helpful and not…

Sales executives very helpful and not pushy. Found a car at another showroom.
Allowed me thinking time before bringing it to local showroom.
Informative and helpful throughput the process.

June 19, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi John

Thank you for your kind review of Motorpoint Maidstone, we do appreciate it.

I hope you enjoy your new car and we look forward to seeing you in the future for the next one!

Sally

Rated 5 out of 5 stars

Expert advice

Nice friendly knowledgeable sales rep.( Tina )
Took time to go into every detail with the client.
Made me feel like I wanted to come back..
Will buy again in the future

June 11, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Sean

Thank you for your kind review of Motorpoint Maidstone , i will pass on your word to Tina.

Enjoy your car and look forward to welcoming you back in the future!

Sally

Rated 5 out of 5 stars

Excellent service

Very smooth process from the initial valuation on the phone for our car to the showroom viewing and pickup. Staff helpful. Excellent service would recommend.

June 19, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi David

Thank you for your review of Motorpoint Maidstone , we appreciate your kind words.

I hope you enjoy your new car and look forward to seeing you in the future.

Sally

Rated 5 out of 5 stars

The service

The service, informations and helping in test drive was so nice. I didn't have to another company to look any more car.

June 18, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Thank you once again :-)

Rated 1 out of 5 stars

Do not trust what this company tells you

I purchased a used car from Maidstone Motorpoint, as part of the sale the sales team agreed to have the car serviced. The sales team confirmed the car had been serviced and even stamped the service book; the vehicle data shows no service and Motorpoint have admitted they did not service it.

June 18, 2025
Unprompted review
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

We appreciate you bringing this to our attention. We're concerned to learn the service was not completed as agreed during the sales process. We're now reviewing this internally to prevent recurrence.

Thank you
Motorpoint

Rated 5 out of 5 stars

Simple and smooth transaction, from first call to driving my car away

Motorpoint were really helpful, great customer service. I needed a new vehicle reasonably quickly as our last one had a terminal issue.

I found the car with a quick Google search, also realised it was just down the road in Maidstone. I took care of a lot of the finance on the phone with the online team so that it was all pretty much ready to go when I arrived at the new Maidstone branch. I was able to test drive the car on the Thursday, collect on the Friday.

A seamless experience and simple experience.

June 9, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Martin , thank you for your kind review on Motorpoint Maidstone , we are happy to hear the experience was simple and seamless.

Congratulations on your new car and we look forward to seeing you in the future.

Rated 5 out of 5 stars

Thank you to Darcy at Motorpoint Maidstone.

A huge thank you to Darcy as he gave us lots of help and advice in buying our car.
Also Chris gave us some information especially regarding Hybrid cars which we found very useful too!
All the staff at Motorpoint Maidstone were very friendly and we were not pressured to make a quick decision on buying a car.
We are very pleased with our new car, and Darcy recently called to check if all was ok with the it.
We have received a great service from Motorpoint and would thoroughly recommend them.

May 30, 2025
Unprompted review
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Sylvie , thank you for your lovely review of Motorpoint Maidstone , we really do apreciate your kind words.

Congratulations on your new car :-)

Rated 5 out of 5 stars

Love our new car

Love our new car!
We spoke to Tina and she was great. No pressure at all to buy the car, really relaxed. Tina helped us as much as possible to get the right deal. Purchasing the car was so quick and easy. We drove it away the same day!

Would definitely buy from motor point again.

Thanks Tina 😊

June 3, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Patricia , thank you so much for your lovely review of Motorpoint Maidstone , we apreciate it.

I will pass on your thanks and kind words to Tina , congratulations on your new car

Rated 5 out of 5 stars

At the start delivery of the car was…

At the start delivery of the car was not good waited long time but the staff at maidstone Tina was amazing. When car arrived it had small issues but they sorted it very quickly. I would recommend maidstone branch to everyone .Car seller Tina was always there to help very good at her job .

June 3, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Victoria thank you so much for your 5 star review , this is very much apreciated.
I am sorry to hear the start of your Motorpoint journey was not the best , however i am very happy to hear Tina made the experience a lot better.
We all love working with Tina and i will pass on your kind words.

Rated 5 out of 5 stars
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Dil , thank you so much for 5 star review , it is very much apreciated.
we hope to see you again in the future.

Rated 5 out of 5 stars

Maidstone Motorpoint

Josh and Darcey were very helpful and answered all our questions. They were both very friendly and efficient.
We were very impressed with the service we received.

May 22, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Mr Syrett thank you for your lovely review of Motorpoint Maidstone , we apreciate your kind words.
I am very happy to hear you received a five star experience and look forward to seeing you in the future. :-)

Rated 5 out of 5 stars

Darcy and Josh gave great customer service

We initially met Darcy who was brilliant in giving us all the information we were after with no pressure to make a decision.
Following that, Josh handled all the negotiations and provided excellent customer service throughout.

May 20, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Itunu thank you for your review of Motorpoint Maidstone , it is very much apreciated.
I am happy to hear your experience was five star and i will pass on your kind words to Darcy and Josh .
I hope you enjoy your new car and hope to see you in the future. :-)

Rated 4 out of 5 stars

Very friendly

Very friendly, helpful staff. Smooth pickup. However I could have had some more info passed to me about the car and how all the items work, the lane assist was a little bit of a shock at one point. A little more petrol for my test drive and drive away would have been helpful too.

May 20, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Emily thank you for your review of Motorpoint Maidstone , it is very much apreciated.
I am sorry to hear it was not a five star experience , we will take on board the feedback you left.
I hope you enjoy your new car and hope to see you again in the future. :-)

Rated 5 out of 5 stars

Excellent service

From start to finish my experience with Motorpoint was excellent - friendly, efficient and professional.

May 6, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi David thank you for your kind review of Motorpoint Maidstone , we really do apreciate it.
I hope you enjoy your new car and hope to see you again in the future. :-)

Rated 5 out of 5 stars

Chris at motorpoint

Chris at motorpoint in Maidstone could not of been more helpful, we test drove 4 different cars and could of taken more out if we wanted, we wanted a 3008 fully loaded and the the only one the company had was in Scotland so they had it shipped down so I could test drive it! You can’t ask for any more than that.
Oh and yes we did buy the car.

May 8, 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Peter thank you for your lovely review of Motorpoint Maidstone , we really do apreciate your kind words.
I will pass on your kind words to Chris , he is great to work with and i am happy to hear you found your perfect car.
Many thanks again :-)

Rated 5 out of 5 stars

I have just purchased a Toyota CHR from…

I have just purchased a Toyota CHR from motor point in Maidstone and I’m totally over the moon with my purchase. Tina was my advisor and she was so professional and dealt with all the paperwork so efficiently. I even had a nice blue bow on my car when I picked it up. Although the brakes are being changed for me at a later point, there was no trouble in getting this done. I recommend using motor point for any car purchase and I will definitely be going back if I ever need a new one.

May 10, 2025
Unprompted review
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hi Peter , thank you for your kind review of Motorpoint Maidstone , we do apreciate the time taken to leave this review.
I will pass on your kind words to Chris , he is great at his job and great to work with.
I am happy to hear you found your perfect car , enjoy and we hope to see you in the future. :-)

Rated 5 out of 5 stars

Fantastic experience

The whole experience from going in to the branch to finally driving away with my new car absolutely great, Massive shout out to Darcy Barton who was so helpful and so professional, nothing was too much trouble for him and the whole team was so so nice and friendly and I would throughly recommend this company to anyone looking for a another car. I will be certainly going back if I ever need to upgrade in the future. Such a lovely relaxed atmosphere and great group of people that work there. Thank you guys and girls Kate McDonald

May 9, 2025
Unprompted review
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Good morning Kate , thank you so much for your lovely review of Motorpoint Maidstone , we apreciate your kind words and I will let Darcy know how helpful professional he was.
I do hope you enjoy your lovely new car and look forward to seeing you again in the future :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look