Motorpoint - Newport Reviews 

The staff especially marco and their swift procedures.

Still awaiting for service history on vehicle.
Also, confirmation of model of vehicle

Very helpful staff. No pressure. Good quality cars would recommend motorpoint to friends and family.

I recently bought my new car from Motorpoint, and I wanted to say a huge thank you to everyone who helped make the whole experience so straightforward.

A special mention has to go to Lewis Powell from the online sales team. From start to finish, Lewis went above and beyond to make sure everything was taken care of. He was always friendly, professional, quick to respond, and nothing ever seemed like too much trouble. He made the entire process stress-free and is a real credit to Motorpoint.

I’d also like to thank Jon at the dealership, who was excellent when sorting out the finance. He explained everything clearly, answered all of my questions, and made the paperwork simple and easy to understand.

Finally, Paige did a fantastic job keeping me updated throughout, letting me know exactly when to expect the car and ensuring I was kept informed every step of the way.

Overall, the customer service I received was outstanding. Buying a car can sometimes be stressful, but the team made it an enjoyable experience from beginning to end. I wouldn’t hesitate to recommend Motorpoint to anyone looking for a new car. Thank you all once again!

bought a car that was supposed to have been thoroughly checked , trusted Motorpoint to do this properly but should have checked their checking. 9 months later with no motoring issues took the car for an MOT, turns out that the locking wheel nut which was in a bag in the glove box turns out to be an 17mm socket head. Had to pay to have the locking wheel nuts removed by the local tyre shop. Luckily i never ended up at the roadside needing to change out a tyre. Whether this was done by mistake / on purpose or was just never actually checked by Motorpoint will never be proved. my suspicion is for the latter. Do Motorpoint actually check their vehicles or just take them from an auction and whack them out to punters unchecked? Don't believe them check for yourself , not as good as they used to be? I won't bother to go into the saga of the fitting of the dashcams but it was very prolonged and an awful customer experience. Doubt i will use Motorpoint again.

Had a great experience with Chris at Motorpoint Newport and left the same day with a fantastic new car :)

Professional service. Josh was very friendly and chatty despite only being in the role for one month. Everything fully explained. Would highly recommend buying a car from Motorpoint Newport ⭐️⭐️⭐️⭐️⭐️

Everything was great chris kettle is a 5***** salesman he takes his time to explain everything in detail and ensures you understand it and supportive of each individuals needs

Very friendly when you in go, helped me out with my car, found the best fiance for me

Ordered a car from Manchester to be delivered for collection in Newport. Spoke to an agent and all seemed fine. Went to collect today. Car one years old but obviously had a hard life, cigarette burns on interior roof and smelt of fag smoke. They offered to put an air cleaner in that would take 6 hours! Refused and insisted they gave my delivery charge back as I would never have bought car if issues were disclosed. Knock them out quick attitude with no customer care or for products they are selling- really is like a supermarket but a Lidl not a Waitrose!
Will never use again.

Motorpoint Newport, south wales were fantastic. Bought a car off them 18 months ago and decided I was going to start browsing at electric.
They found me an Audi Q4 E tron across the other side of the country. Offered me a test drive of a different colour one they had in stock which I declined as the wife has had a couple of electric cars before so just sat in it to make sure it was suitable.
Finance sorted in 5 mins flat and car delivered to Newport in around 5 days including the weekend.
Big thanks to Owain Caple-Davies and Michael Gittins in the branch for all there help. Will drop some beers in for you soon

We had a good customer service experience with Micheal who was our sales executive for the purchase.

Excellent customer service and easy transition from selling to purchasing my new car

A simple and easy transaction. Very little detail discussed and cosmetic & wheel insurance added without my knowlege.

Friendly informative staff, quick and easy process

Owain was amazing very professional and made the experience very easy, just all very relaxed from start to finish, thank you!

Fantastic service from start to finish, from the first person we spoke to to the last.

Excellent service that I would definitely recommend

Bought Ford Eco Sport car this month. Told it had been MOTd & Serviced in March. Took it back to Motorpoint Newport this week, due to the handbrake being faulty. Not even holding on flat road and definately not on hill near my house. DVLA would not be happy with this review. Please Motorpoint, check your vehicles more closely to avoid possible accidents. I will be collecting my car next Tuesday, after the braking system is more fully checked. The lady assisting me has been very helpful.