We arrived at motorpoint, they were friendly and so helpful but also gave us our time to look around the cars. Savannah was really helpful and very professional with our purchase of our car..Other te... See more
Company replied
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See what reviewers are saying
It was very easy and Oliver was so good and supportive would recommend him if you want to buy a car, gave an excellent deal on my trade in extremely happy with the purchase
When I got home with my new car I noticed that there was no tyre inflation kit, so it was just as well I didn't get a puncture on the 40 mile journey home. Secondly I lifted the bonnet up and the engi... See more
Company replied
Overall the experience wasn’t too bad, the deal was ok and we were looked after fairly well. Don’t by extended warranty for more than a year however! We bought ours for 4 years at over £1000 after... See more
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
3 Turnpike Close, NR6 5BD, Norwich, Norfolk, United Kingdom
- 01603 650177
Over 1000 new cars every week
4.6
Excellent
236 reviews
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Great service
February 17, 2026
Reply from Motorpoint - Norwich
Were very happy to hear you received great service!
Thank you
Motorpoint
from the time i walked into the…
from the time i walked into the showroom i felt valued as a customer there was no pushy salespeople to pounce i always felt valued as a customer nothing was ever to much trouble. Lily and David were excellent and both made me very much at home. Will highly recomend them to anyone. Great exeperience all round
February 20, 2026
Reply from Motorpoint - Norwich
We're happy to hear that you felt valued and at home during your showroom visit. It's great to know our team made your experience a positive one. We appreciate your recommendation!
Thank you
Motorpoint
Useless
After booking an appointment, scanning and uploading all of ym service history and my bank details, and ID, and filling out the car details, at not one point was I asked whether my car was written off. I was given my booking date and time, with a quote for my car.
I arranged for a friend to collect me after dropping my car off, as I am disabled and do not live near the local Motorpoint.
When I arrive you haven't bothered to check anything, and haven't even got my details in front of you, making me repeat them all. And then you finally ask whether it's written off, after finally checking online. Then you tell me that you won't take my car.
What an absolutely useless, time wasting company.
I sat in the car crying afterwards.
All you needed to do was actually check my details,or ask in the form. Simple. But no. You've dragged me through it all, wasted my time and fuel wasted my mates time and fuel, made me feel like vrap and I still need to arrange for my car to be sold.
February 20, 2026
Unprompted review
Reply from Motorpoint - Norwich
We're very sorry to hear about the trouble you experienced. We understand your disappointment regarding the booking and the condition of your car. We appreciate you bringing this to our attention, and we have since reviewed our processes on the back of this to prevent similar situations. We value your feedback.
Thank you
Motorpoint
Best experience at a car dealership
Best experience at a car dealership. Got my perfect car with no sales pressure just lovely vibes and an amazing team.
February 14, 2026
Unprompted review
Reply from Motorpoint - Norwich
We're delighted you had such a positive experience and found your perfect car with our team. Thank you for your kind words and for sharing your experience!
Thank you
Motorpoint
A very happy customer
A quick, professional and hassle free experience, happy with the car and service provided. Will happily use again in the future.
February 9, 2026
Reply from Motorpoint - Norwich
We're happy that you found our service quick, professional, and hassle-free! We appreciate your feedback and look forward to assisting you again in the future.
Thank you
Motorpoint
Great professional service with a smile…
Great professional service with a smile and coffee. All queries sorted and answered quickly hassle free highly recommend
February 2, 2026
Reply from Motorpoint - Norwich
We're happy to hear that you received great, professional service with a smile and coffee! We appreciate your recommendation and that all queries were sorted.
Thank you
Motorpoint
Happy Customer
Friendly sales team (Norwich)who talked me through options for type of car I needed. Test drives quickly available from a large range of models. I will be using Motorpoint again and recommending to others.
January 31, 2026
Reply from Motorpoint - Norwich
We're happy to hear that our sales team in Norwich provided you with excellent support and a wide range of test drives. We appreciate your recommendation and look forward to assisting you again!
Thank you
Motorpoint
Great sales, not so great after sales
The choice of cars is great. They are all quite new and have low mileage. The staff are welcoming and friendly. The handover of the new car could be improved. No demonstrations on how equipment works. Also after sales needs improving. I found after collecting car there were no service or handbook which Motorpoint have not been very helpful only coming up with poor solutions rather than obtaining the correct books
January 27, 2026
Reply from Motorpoint - Norwich
We appreciate your feedback and are glad you liked our car selection and staff. We regret that the handover did not meet your expectations. We'll address the issues with demonstrating features and providing necessary documents to improve our service.
Thank you
Motorpoint
Good company to deal with
Good company to deal with. Communicated from start to finish and gave a good deal
November 9, 2025
Reply from Motorpoint - Norwich
We appreciate you taking the time to share your experience. We are happy to hear that you felt well-informed and received a great offer from us.
Thank you
Motorpoint
well done Motorpoint.
The staff worked very hard to find the right car for me with several staff taking part. There were 2 problems with the car which was accepted and dealt with without hesitation.
I was extremely happy with the whole experience and will recommend them.
December 22, 2025
Reply from Motorpoint - Norwich
We appreciate you sharing your experience. We're happy to hear that our staff worked diligently to find the right car for you and quickly addressed the issues. We value your recommendation!
Thank you
Motorpoint
Reply from Motorpoint - Norwich
We're happy to hear that your experience was smooth and quick. Thank you for your positive feedback; we appreciate it.
Thank you
Motorpoint
Reply from Motorpoint - Norwich
We are so happy we could assist you and make your car purchase easy. Thanks for your great feedback; we appreciate it.
Thank you
Motorpoint
Very helpful staff
Very helpful staff, not pushy! easy to park and a well organised forecourt
January 17, 2026
Reply from Motorpoint - Norwich
We're so happy our helpful staff and organized forecourt made your experience easy. Thank you for your great feedback!
Thank you
Motorpoint
Most car showrooms are intimidating for…
Most car showrooms are intimidating for solo older female purchasers. Not so this time. Salesman was not pushy or gushy and gave me the information to make up my own mind, with no pressure. I had deliberately chosen what I thought would be a quiet time and this paid off.
January 17, 2026
Reply from Motorpoint - Norwich
We're happy to hear that your experience defied the stereotype. We aim to provide a comfortable, pressure-free environment where customers feel empowered to make their own decisions. Thank you for your positive feedback.
Thank you
Motorpoint
Hassle free car buying !
Hassle free car buying got to test drive vehicle was hoping to get slightly more for part exchange! And complimentary mats would of been nice!! Libby was nice and helpful did all the paperwork only criticism was dirty engine bay but rest of car was clean. Thanks
January 14, 2026
Reply from Motorpoint - Norwich
We're glad you found the car buying process hassle-free and appreciate your feedback on the part exchange and mats. We'll address the engine bay cleanliness. Thank you for acknowledging our team member's helpfulness!
Thank you
Motorpoint
Excellent service very happy with the…
Excellent service very happy with the purchase.
January 12, 2026
Reply from Motorpoint - Norwich
We appreciate you sharing your excellent experience! We're so happy that you are very happy with the purchase. Thank you!
Thank you
Motorpoint
Excellent customer service
The staff couldn’t have been more helpful. Made the process very simple.
January 12, 2026
Reply from Motorpoint - Norwich
We appreciate your feedback and are so glad our staff made the process simple and were helpful. Thanks for taking the time to leave a review.
Thank you
Motorpoint
Reply from Motorpoint - Norwich
We appreciate you sharing your positive experience with our team! We're glad they were helpful and informative.
Thank you
Motorpoint
Collected my car just after Christmas…
Collected my car just after Christmas and the service was first class. They didn’t have the one I wanted in stock but found one in quick time.
January 3, 2026
Reply from Motorpoint - Norwich
We're glad you enjoyed your experience and that our team quickly located the car you wanted. Thank you for your positive feedback and for choosing us!
Thank you
Motorpoint
DO NOT BUY A CAR FROM HERE
DO NOT BUY A CAR FROM HERE! Did I say that loudly enough? After sales is non-existent. The warranty covers NOTHING. They sell you a car without the locking wheel nut & think that’s acceptable!!!
August 2, 2025
Unprompted review
Reply from Motorpoint - Norwich
Hi Jeni - obviously I am mortified to read this - we pride ourselves in trying to, and most often succeeding, in delivering great customer service, with empathy being the start point for all customer interactions.
I believe you spoke to our Customer Support line and they gave you some advice relating to this query when you called them - I have looked at the case notes and it appears you were given direction to go to main dealer who would be able to assist - that said, the car should not have been released without a locking wheel nut.
Going forwards, I will call you shortly, I will also ensure that we build a second check of the LWNK to ensure this doesn't happen again. As for our warranty - we have brought all work and contact in house here at Norwich to ensure that we are able to deliver what we promise, speeding the turnaround time on claims, ensuring customers are kept in the loop by people on the ground who do care.
Here to discuss anything - james.odell@motorpoint.co.uk
James
GSM Norwich
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