Motor Range - Manchester Reviews 

93
TrustScore 4.5 out of 5

4.3

Alexandria Drive, Lord Sheldon Way, OL7 0QN Manchester, England, GB


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Rated 5 out of 5 stars

True customer service is shown when the wheels fall off a matter (no pun intended) My car proved rather troublesome when, following a service, the computer could not be reset. Granted, it has taken so... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service 👌 I dealt with Zane from the Manchester branch Pleasant experience Happy with my purchase 🎉 Thankyou to the manager too 👌

Company replied

Rated 5 out of 5 stars

I would highly recommend motor range to any one . Everyone was so helpful and very professional. Big shout out to ryan tattersall that made my experience even better , was very helpful, professional a... See more

Company replied

Rated 5 out of 5 stars

Really warm and welcoming Sales person in Furqan. Kept us informed throughout the whole process of buying our car. No heavy sales patter which have experienced with other dealers. Would recommend 100%... See more

Company replied


Company details

  1. Car Dealer

Written by the company

The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0161 301 6800 or live chat on our website - visit www.motorrange.co.uk. Ideally situated just off Junction 23 of the M60, Motor Range Manchester is simple to get to from all directions. You’ll find us 2 minutes from Snipe Retail Park on Lord Sheldon Way, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Alexandria Drive, Lord Sheldon Way, Manchester, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm


Contact info

  • Alexandria Drive, Lord Sheldon Way, OL7 0QN, Manchester, England, United Kingdom

  • 0161 301 6800

4.3

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(93)

818 reviews in the last 12 months

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Rated 1 out of 5 stars

Not truthful

I bought a toyota corolla 2022 and they told me they serviced the car, yet when I cleaned and checked the car myself the air filter was dirty.
Plus the shock make noises.

November 10, 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello,

Thank you for your feedback, and I’m sorry to hear you’ve had concerns following your purchase.

With regards to the air filter, this is not typically replaced as part of a standard service and would normally be inspected as part of a full service. I apologise if this was not clearly explained to you at the time of purchase, as we always aim to be transparent about what is included.

If you require some further advice or assistance with regards to the vehicle's shock absorbers, please contact our Service Team on 01515277005 and they will arrange for the vehicle to be inspected and for a complimentary valet to be carried out.

Kind regards,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Quick and smooth service

Quick and smooth service, very friendly, Sal has been amazing he was very attentive and looked after us making sure we knew about everything regarding paper work and the car itself. He even greeted us with coffee (which was very nice) although Sal has been with this particular Motor Range he is a credit to your company. Thank you Sal

February 12, 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Alison for the 5 star review! Your kind comments will be passed on to Sal at our Manchester branch. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

New car collected Amazing top quality service been so…

Amazing top quality service been so supportive would strongly recommend Paul Eastwood and Steve Powell Elliott and Arron amazing team

February 11, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Kai, thanks so much for the 5 star review! Enjoy your new car!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

I highly recommend Motor Range car…

I highly recommend Motor Range car sales. My car broke down and it was so old - not worth fixing again. After looking at many paces we end up here and it was so nice to have enough time to look around and we were not pushed for hard sales.
Would like to give a shout to Paul Eastwood ant this branch and say Thank you for his professionalism, great advice and no question was left unanswered. We got new car super clean and sparkly, all documents were prepared perfectly. Paul sorted all!
Highly recommend 5*

February 9, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Dorota for the 5 star review! We are delighted to hear you have enjoyed your car buying experience, and your kind comments will be passed on to Paul at our Manchester branch. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Great place

The guys are fantastic and look after you well. Zain was very helpful.

February 9, 2026
Unprompted review
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Reply from Motor Range - Manchester

Thanks Julie for leaving this 5 star review! Your kind comments will be passed on to the team at our Manchester branch.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Very attentive advisor Jack Garlick

Very attentive advisor Jack Garlick
Extremely helpful and informative
Excellent customer service by all staff
Warm and welcoming
Professional service provided
Would highly recommend and have been a returning customer many times previous
Excellent service

February 8, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Claire, thank you for the 5 star review! Your kind comments will be passed on to your sales advisor Jack. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Brilliant customer service from Alec…

Brilliant customer service from Alec and Izain. These guys are top notch in customer service. Very attentive, fast response and explicit to ensure customer happiness. I wouldn't hesitate recommending these guys.

February 8, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Faith, thanks for the 5 star review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Ryan was very helpful right from the start!

Ryan was really helpful from the start. Gave us a clear understanding of what it would cost for the car and everything included and made sure everything was perfect for handover. He kept in contact and made sure any questions I asked he answered and didnt mither me pestering him with lots and lots every day.

February 7, 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Libby, it's great to read your five star review! Your kind words will be passed on to Ryan at our Manchester branch. Enjoy your new car!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

From the moment we walked into the…

From the moment we walked into the showroom we were greeted extremely curiously by Sal. He made us feel relaxed and at ease. The finance manager Alec came on board when we had decided to purchase a fantastic BYD Seal. He was efficient and walked us through every step of the application. Our finance was accepted and we drove the vehicle away on the same day. Very very happy you so much, thank you.

February 4, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Neil for the five star feedback. We are delighted to hear your great comments, and your review will be passed on to the team at our Manchester branch.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! From walking through the door Nav gave us a nice warm welcome. Helped show us options of cars and had good knowledge on them. Alec sorted the finance and worked well with Nav to make sure we were looked after and they took care of everything.
Fantastic team!

January 28, 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Ashleigh for taking the time to leave this 5 star feedback. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

Poor after care

Got car from here in September engine management light came on in November had it scanned and found out the cause took it to these as I’ve got warranty they had it for a full day said no light came on could be battery issue. I know it wasn’t. Cleared the light carried on light came back on couple weeks later scanned it again sent them proof of the issue they took it in to be repaired on Wednesday 21st of Jan 26. So nearly 2 months to get a repair took the car on the motorway on the 25th of Jan light came back on seems like it’s not even been repaired and just cleared the light again as did before. Will be looking at how to return the car and going else where

January 25, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Stefan,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you’ve encountered and completely understand how frustrating this must be. Our aim is always to resolve any issues promptly, and we’d like the opportunity to work with you to ensure your vehicle is fully back to the standard you expect.

Could you please e-mail me at laura.gilchrist@motorrange.co.uk with your full name, vehicle registration, and the best contact details so we can liaise directly with our service team and address this matter as quickly as possible?

We truly appreciate your patience and look forward to resolving this for you.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

​Highly Recommended: 5-Star Service at Motor Range Manchester

​I bought a car from Motor Range Manchester today and the service was truly exceptional.
​The salesman, Sean, was incredibly knowledgeable and went the extra mile to look after us. He even arranged to have the car transferred from the Liverpool branch for me at no extra charge, which was a huge help. I visited with my three kids and they really enjoyed the visit; the team made us all feel so welcome, making the whole experience much easier for me.
​When it came to the paperwork, the Manager, AJ, was brilliant. He simplified the various finance options, making everything clear and easy to understand.
​Great job guys, keep going! If anyone is thinking of buying a car, I would definitely recommend this place.

January 22, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Zaheer, thank you for taking the time to leave this kind feedback! Your lovely comments will be passed on to Sean and AJ at our Manchester branch. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Definitely recommend the motor range

I'm so happy with the service I received. Andy who helped be choose a car was so friendly and approachable. The handover was so quick and efficient.

January 22, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Joanne, thank you for taking the time to leave this 5 star feedback!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Very helpful

Very helpful, excellent customer service. Nothing was too much bother! 5***** definitely use again. Andrew Baines was good to deal with.

January 20, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Tracey, thank you kindly for the great review! Your positive feedback will be passed on to your sales advisor Andrew. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Brilliant service throughout

Brilliant service throughout, Andrew Baines made the car buying process easy.

January 17, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Ryan for this 5 star review! Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Cherie on the services desk is…

Cherie on the services desk is absolutely amazing, she has handled my situation better than I could ever ask for, keeping me up to date every step of the way and explaining everything to me clearly, could not ask for a better service.. thank you ladies

January 8, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Mandy for taking the time to leave this great 5 star feedback. Your kind comments will be passed on to Cherie and the Service team at our Manchester branch. Wishing you many happy miles in your new car!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

The service here was exceptional

The service here was exceptional. The salesman Adam was very knowledgeable and helpful. If anyone is thinking of buying a car, i would definately recommend this place.

January 2, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Lisa for your kind comments! Your lovely feedback will be passed on to Adam at our Manchester branch. Wishing you many happy miles in your new car!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Furqan was very great

Furqan was very great, manage to find what i was looking for

December 13, 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello, thank you for taking the time to leave this great review!

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

I don't know how they can sleep at…

I don't know how they can sleep at night... We purchased a car from Motor Range Manchester in December. The vehicle was delivered on 16th December, and from the very first day of use we noticed an unusual noise coming from the rear of the car.
On 27th December, a tyre warning appeared on the dashboard and the vehicle became undriveable due to a completely flat rear tyre. Our breakdown cover attended and fitted the spare tyre, at which point a large visible gash in the tyre was identified.
Despite this happening well within the first 30 days of ownership, Motor Range stated that the issue was a puncture likely caused by external factors and refused to accept responsibility. They confirmed in their final response that they would not repair or replace the tyre and would not offer a refund. Communication throughout was poor, with missed call-backs and long delays, and we were left without a usable vehicle for an extended period.
As parents with a baby, this situation was extremely stressful, and the lack of urgency or ownership shown only added to the difficulty. Based on our experience and the handling of our complaint, we will not be purchasing from Motor Range again and would not recommend them to others.

December 27, 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Jessica,

Thank you for taking the time to leave your review. We are genuinely sorry to hear that you are disappointed with your experience and understand how frustrating vehicle issues can be.

We would like to clarify that while your vehicle was supplied with our standard 30-day warranty, punctures and tyre damage caused by external factors are not covered under the terms of this warranty. At the time of delivery, the vehicle underwent our pre-delivery inspection, during which the tyres were checked and confirmed to be within legal limits with no faults identified.

We appreciate that this is not the outcome you were hoping for, and we regret that this has caused you inconvenience. We are also sorry if our communication did not meet your expectations. This feedback has been noted and will be reviewed internally so we can improve our processes going forward.

Thank you again for sharing your experience. We are sorry that we were unable to meet your expectations on this occasion.

Best regards,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Easy purchase. So helpful

Easy purchase. No issues. Always ready to answer any questions be that on the phone or in person. This is the 2nd car I've purchased from Ryan. Friendly genuin guy

December 22, 2025
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Angela for the 5 stars! We are delighted to hear that you've enjoyed purchasing your car from Motor Range Manchester. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

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