Motortrustuk Garstang Reviews 

494
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members for providing a completely relaxed, pressure-free environment during vehicle purchases. Consumers often mention that the team goes above and beyond to ensure that all paperwork, road tax transfers, and handovers are handled exceptionally well. However, some customers also noted frustrating communication gaps, unexpected delays, and disappointing after-sales support when trying to resolve issues. A few reviewers additionally experienced problems with vehicles not matching their advertised descriptions or arriving with missing features and faults. People expressed dissatisfaction when management failed to provide transparent assistance or address complaints satisfactorily after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the sales team as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, professional, and well-organised... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles delivered in excellent... See more

Customer service

Consumers find customer service to be positive and supportive throughout the purchasing process. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting a friendly, relaxed sales approach... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

Bought my car here and was a great experience… Joe didn’t push me and gave great advice on cars and help me every step of the way… he explained everything very clearly.. well as clear as he could as h... See more

Rated 5 out of 5 stars

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everyt... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

494 reviews

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No recent history of asking for reviews

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4.7

All reviews

(494)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben.

Very well looked after quick and painless process

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Bought my car here and was a great…

Bought my car here and was a great experience… Joe didn’t push me and gave great advice on cars and help me every step of the way… he explained everything very clearly.. well as clear as he could as he is from Liverpool 😊absolute fantastic range of low mileage cars and great prices too..

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Just bought a car from MotorTrust…

Just bought a car from MotorTrust Garstang from Ben, came in on Tuesday, found the car I wanted and Ben sorted everything for us quickly and professionally. I then picked the car up 4 days later without issue. Highly recommend.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a 21,bmw end of January had a…

Purchased a 21,bmw end of January had a few little niggles which you expect from a used car 👍 Mark was our sales man so I contacted him and he let me book into a garage they use Local to me 🤣😜 all sorted no problem 👍👌 Cheers Mark 🥃 see you next time 😜

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Mercedes GLA

Saw the ad for my new mercedes GLA on Autotrader a week prior to buying it. Had a brilliant experience buying my car, Mark has made everything so simple and easy to understand and is very informative! Fantastic customer service. Highly recommend!!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. I drove 2 hours to look at a car and the staff were incredibly helpful. They weren’t pushy and allowed me to look at the car on my own, even giving me the keys to go for a drive. There were a few marks and dents on the car and the manager himself reassured me that they would sort out any issues I had. They delivered and when I collected the car a week later it looked brand new. Special shoutout to Kork and Nigel who helped me through all the processes and were very patient. 100% taking my business here again. Highly recommend

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great salesman great garage

Ben is the man i spoke with from start and right through process to find my car it's been an excellent service from start to finish recommend to anyone to come here

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Absolutely shocking lack of customer service from sales staff and not for first time. Wouldn't touch them with a barge pole

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

New car

A difficult process made very easy by Ben, found a suitable car after a long search, well priced and great selection and good service…👍🏻

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very good dealer

Very good dealer, car all in and out like it was in description. The seller name Ben is fabulous guy helpful and kind. I’m very happy.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Garstang Team

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have been due within a few weeks of purchase, they included the MOT too. Thanks guys.

February 9, 2026
Unprompted review

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