Motortrustuk Lancaster Reviews 

Louis was very helpful and informational when buying a car

WOW great service before and after purchase

Purchased a Range Rover Sport and love it.
The sale was processed by Mark who was brilliant
From start to finish.

Unknown to the garage the car had a fault which was
Dealt with at no cost to me even 4 months after the purchase.

The main reason for my review is to put on record my thanks to Craig for his professionalism in resolving my issue and please note it was not a cheap

Many thanks

Paul Ayrton

Garstang branch

They give me a car loan that was unfit to be on the road and NO ROAD TAX and ignored me when sent emails asking for evidence that it was taxed
I had to go and get the repair done my self as they refused to do anything about it no oh thanks for taking a hour out of your time because we can't do our job right
One of the rear light was still faulty and they ignored my email after email asking them to sort out repair!
They then sent the car that i purchased with no inflation/repair kit and again I have to sort it out my self and they would reimbursed me even though they had the car an extra 3 weeks to prep it

Request for thinks to be escalated higher totally ignored

Management rude and obnoxious and once got your money don't wanna know.

Made a comment on Facebook the response was delete it and block me lol

Good luck if you get a car from here I'd go elsewhere

Great service when I enquired on a car through autotrader, aidan looked after me very well

Terrible service, misleading information, and zero accountability. After picking up my car on November 30th, 2024, I didn't receive my V5 after over 16 calls and numerous emails, and I had to pay for it myself in the end, as the dealership didn’t provide the original. Their finance process was a mess, with two unnecessary credit checks due to their error, and their paper-based finance applications led to a mix-up. The finance calculator on their website also provided incorrect estimates.

Just two weeks after getting my car, a service notification popped up, and I had to book the service myself. They promised to fix issues raised, but nothing was done. I was passed between multiple staff members—Nick, Greg, and Mark—none of whom followed through on what they promised. The lack of accountability from management, including the CEO, was staggering. They also had my part-exchanged car listed for sale while the finance was still outstanding for 5 weeks, and when I asked why, I was met with "no comment."

They also took over 5 weeks to pay off my previous finance, which caused us financial strain by forcing us to pay for two vehicles at once. In the end, I got the car, but the stress and hassle took the shine off my experience. The complete lack of professionalism and follow-through makes me strongly advise against dealing with this company.

I eventually had to involve the AA as a mediator to get reimbursed, which took another 5 weeks. I would have ended up with nothing had it not been for their help.

Buy at your own risk.

Brilliant people who go far and beyond to make ever thing go smoothly would highly recommend them

Bought a 4 series GC from Mark who has been a massive help throughout. Delivered to my door this morning, very smooth handover. Thanks again

I purchased my new car yesterday. Mark supported me in my purchase and he was excellent. Professional but personable. No hard sell. Nothing was too much trouble and communication throughout was excellent. Thank you Mark

Came to view a 595 Abarth and Mark was brilliant and very helpful throughout. A gentleman and genuine salesman no pushy sales tactics and very transparent. Made the process easy and hassle free

I recently purchased a Range Rover Evoque from motor trust Lancaster .. the car and service was spot on happy with the finance arranged .. 4 stars because I wasn’t made aware the car had zero service history until after the sale which was disappointing

The staff at Motor trust were extremely personable and made me feel welcomed as soon as I walked in the door. My experience when purchasing a Volkswagen golf was was simply first class. Nick was with me throughout the process, providing solutions to all my queries and explaining the details of the car in question. All the data about the financing was presented in a neat manner, and I was reassured most of the time by the team. The Volkswagen golf is a pleasure to drive and I am glad I went with Motor trust. This was flawless because of the staff's love for professionalism and attention to the details.

Purchasing my Audi A4 from Motor trust was so effortless and satisfying. Mark was very supportive at all times. He understood my search, gave good advice, and reassured me if I was satisfied with what I chose. The explanations concerning the payment options were comprehensive and I liked the clear openness of the whole process. The car itself is amazing.

I have recently collected my 2021 Range Rover Discovery and am thrilled with the service. Nick was great and made sure that I had all the information; The car is a dream, but the best part was how the Motor trust team dealt with the whole process. I have visited other dealerships before as well, but Motor trust is professional and outstanding.

My experience of purchasing a BMW X5 at motor trust {Lancaster} was perfect and I must say it was made even better by Kalum. The minute I set foot in the showroom, I had the feeling that it was going to be a good occasion, essentially because of Kalum's great experience about the BMW brand, he literally took me through every feature of the car with exceptional attention to detail. The paperwork was not at all time- consuming and before I knew it, I was out of the dealership in the new car. The team made sure that all the explanations were given making the financing as easy as possible. For a luxury car buying experience with no pressure at all, I highly recommend Motor Trust!

A Mercedes Benz GLE that I bought from Motor trust recently has exceeded my expectations in every respect including the service I was given. I had Mark help me with the purchase and he is great. He was polite and very competent, explaining every aspect of the car and guiding me even if I had not made the right decision yet. With regards to the documentation I was able to get it done quickly and I was provided with some good financing options. The quality of the staff and the service as a whole made a pleasant impression. I have already suggested a few of my friends to Motor trust

Nick at Motor trust helped me purchase my Audi Q7. The team was welcoming, and Nick's expertise made the experience stress free. I'm extremely satisfied with my car and the service I received. Would absolutely return for future purchases.

Kalum was fantastic throughout my Range Rover Discovery buying experience. The entire process was easy, and the customer service was outstanding. I never felt rushed, and the car is absolute dream to drive. Highly recommend Motor Trust!

Purchasing my BMW 5 series from Motor Trust is one of the best decisions I've ever made! The whole process was sufficiently professional, warm, and effective. My sales consultant Kalum was attentive and made sure I was updated thorought the whole process. When he answered my questions he was very caring and explained the car's features as well as the choices I had very clearly so I did not miss anything. That's a pleasant surprise.

What an awesome luxurious car dealership. The last time, I bought myself an Audi A6, and it was a first class experience. I commend Kalum for being very patient and being able to provide me with all the needed information. I must say that the whole transaction was very professional and I couldn't be more satisfied with the car and the service provided.

The staff at Motor trust went out of their way to make sure I was comfortable throughout the process of buying my Toyota Chr. Mark was excellent, guiding me step by step. Couldn't be happier with my purchase. Highly recommend them.