Absolute shambles! Avoid It! Read below. I purchased a vehicle from cargiant 2 years ago with 3 years AA warranty worth of £1200 for peace of mind. It turns out that motorway direc... See more
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See what reviewers are saying
Be careful when taking out warranty cover with Motorways Direct. I pay religiously for prestige cover and my car broken down with a serious gearbox malfunction which is covered by the warranty. A week... See more
Management light came on, Vauxhall dealership said new EGR valve, got that replaced, didn't fix the problem, new turbo also now required. Dealership sorted out both problems and got MD to approve... See more
I have been with Motorway Direct for over 8 years. I have only claimed twice and had no issues. Reading all these negative reviews doesn't help any new customers nor business. Motorway... See more
Company details
Information provided by various external sources
Highly successful from its launch in 1996, Motorway Direct has consistently been the fastest growing Warranty Company in the UK. With over 20 years’ experience of pioneering development of Mechanical Breakdown Insurance / Warranty products, the company is a synergy of best practice in technology, quality and customer service. Motorway Direct has always recognised that people are the key to any successful organisation and that the business is only as strong as its weakest link. For this reason we are committed to the on-going and continuous training and development of all our people. BS EN ISO 9001 Quality System accreditation
Contact info
Warranty House, S4 7UQ, Sheffield, United Kingdom
- 03300 555 262
- customerservices@motorwaydirect.co.uk
- motorwaydirect.co.uk
2.3
Poor
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
I have had a very good service
I have had a very good service, staff very helpful and have help me all the way though my claim.
January 28, 2019
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Paid out promptly.
I received a cheque in post quite quickly, once the bill was verified with my garage.
January 11, 2019
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
This is the second time i made a claim…
This is the second time i made a claim on Motorway Direct, it didnt disappoint me. The first time was my clutch failed they paid 80% of the bill. Now my o2 sensor failed they paid 60% of the bill. Im happy about their service. Would recommend to anyone. 10/10
December 27, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Motorway Direct are the Best warranty provider.
To Be honest these people are really good. I have problem with my Nissan micra and from the first call Till the end of claim process, I didn't have any problem.
I know people are blaming motorway direct for using an excuse of 'WEAR &TEAR" but when they say it,they mean it genuinely and honestly .
Happend in my claim, I had 2 problems in my car one was covered which was a volve and other was an aged part, one of the aux belt and was worn out.
So yes, if the part is coming to its age then please don't blame these guys. They are honest and professional. Even though they only paid half of the total invoice in my case but i m happy and understand the logic of WEAR & TEAR.
I RECOMMED YOU ALL MOTORWAY DIRECT AND WILL RENEW MY POLICY ONCE IT EXPIRES.
hopefully this will help the people who are looking for a good warranty for your car.
And by the way, I m a genuine customer. And this is an honest and genuine feedback.
December 15, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Motorway offers warranty insurance…
Motorway offers warranty insurance which covers parts and labor both. I have this insurance from them.
They are helpful and claim processing is quite simple.
December 8, 2018
Unprompted review
Reply from Motorway Direct Plc
Dear Mr Tiwari,
We are sorry to hear that you did not receive the service you expected, and regret that this has resulted in the negative feedback you have left us.
On review of your file we see that the claim was authorised and you were interested in extending the cover. In light of this, would you be happy to update your review?
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
damaged clutch and slave cylinder
I had a bad experience with a broken down vehicle due to a clutch and slave cylinder failure. AA did their bit getting the vehicle to the repair shop. The following day I had the prognosis and costing for repair. I telephoned Motorway Direct and they took control of the situation with the garage and agreed costings. The car was fixed and back on the road two days after breakdown. Communication with Motorway Direct was excellent and I was informed exactly one week after that the repair cost money was in my bank account. What excellent service, and so necessary to have an extended warranty even though the car was very reliable in most circumstances.
December 7, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Excellent so far
The work hasn’t been done yet on my car, however the speed and accuracy in dealing with and approving my claim up to this point has been amazing!
December 6, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Even my Mercedes dealership were…
Even my Mercedes dealership were impressed with Motorway Direct. I have never made a claim previously on any car warranty so did not know what to expect. The company were always easy to get hold of on the telephone. The matter was resolved satisfactorily. My only observation/criticism was that it probably took some three weeks or so in order to get a decision made as to how we were going to proceed with the claim; though I was in the courtesy car all of this time. Thank you Motorway Direct.
December 2, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience. We hope to turn things around a little sooner for you should you need our support again!
Thank you for the feedback, this certainly helps point us in the right direction.
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
An excellent service.
November 16, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
if i even could give less than one…
if i even could give less than one star.... awful service you have to pay for everything from your own pocket. When they called me and offered to extend waranty it sounded superb. Anyway when i try to use it i was refused with everything whatever they talked about on the phone. Basicly you have to pay for diagnostics which supposed to be payed by the waranty 80£ but which i had to pay it my self. Then they needed my permission to strip the engine to investigate what couse the problem which was oil leak. If that wear and tear then i needed to pay by my self again for stripping the engine just over 500£. i did not agreed with that and went to another mechanic.problem found straight away.Well unfortunately that was not good enough for them when i came back to them with the problematic part and hoped it would be covered. What do you think happened then? yes they still stood on that they need to strip the engine and see why it went wrong.anyway i had to cancel that warranty becouse there is no use of it just ripping the money of people without trying to help to the customers. Never ever going to go with them even for free....
November 6, 2018
Unprompted review
Don’t waste your money
Don’t waste your money. Put your premium in a separate savings account. I paid Motorway warranty insurance for two years, when our car developed an engine management fault. I took the car straight to my manufacturers main dealer and had the car ECU interrogated. They found a Turbo actuator fault, I phoned the claim line to log a claim. They wanted originally for me to take the car to one of their nominated repairers but in accordance with Motorways T&C’s I wouldn’t drive the car there, because it may cause damage to the engine, that Motorway would not cover. So I left the car at the dealer waiting instructions to carry out the repair. Later the same day Motorway rang back to tell me that the repair wouldn’t be covered because the actuator was not on the component list of parts cover, even though the T&C’s state “ The complete unit including the wastegate is covered, providing it was supplied as part of the manufacturer’s original equipment”. The actuator is connected and controls the turbo’s waste gate. I have tried to argue the point with them but have been met with a stone wall, also they have a catch it all get out clause “wear and tear” through normal use. Also you will still have to pay to have your car faults diagnosed. I’ve now cancelled my policy. So in conclusion don’t bother wasting you money.
October 25, 2018
Unprompted review
Absolutely god send.
Absolutely god send, bought tyre warranty for my Bmw from this company , was tried to be sold from car retailer ,stupid price , looked on website of motorway direct price of one tyre covered all on my car , best investment I’ve made ,I’ve used the service 5 times over the warranty period, no problems ,very efficient, would use this company again on my future purchase .
October 24, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Bought with my Car at London Car Giant…
Bought with my Car at London Car Giant who sold it to me as AA warranty. "Anything goes wrong, it'll be repaired" I was told, with mathematical scenario based calculation to show me how expensive a fault in today's modern cars would cost. So when the car broke down with a faulty egr valve, a common problem for my model, I have found that upon starting the claim that 1) Sold as AA warranty, a brand I once trusted, but actually fulfilled by Motorways Direct, a company I've never heard of. 2) Apparently in the terms and conditions of the policy, something which the Car Giant sales man did NOT point out, is that they are entitled to strip down your car, at your expense, to determine if they'd cover the repair. Which means if they can prove, at your cost, that the fault is caused due to wear and tear, then they are under NO obligation to pay out, leaving you high and dry with a dismantled car! Miss sold from Car Giant and also a shocking service from motorway direct. Save the cost of the insurance to invest in any future repairs your self. DO NOT BUY AA WARRANTY- A COMPLETE CON AND WASTE OF MONEY! Be aware and save yourself the grief I've been going through for the last 3 months! AVOID AT ALL COSTS!
September 8, 2018
Unprompted review
Reply from Motorway Direct Plc
We are sorry to hear that you did not receive the service you expected, and regret that this has resulted in the negative feedback you have left us.
We understand that these may be unfamiliar times and it is our aim to support all of our customers, paying all valid claims as efficiently as possible. We have a dedicated process of escalation for instances where our customers feel a good level of service has not been delivered, and I would encourage you to escalate your concerns by raising a formal complaint to allow a full investigation into any concerns you may have.
Please could you also provide us with a policy number so we are able to investigate the concerns you have raised. Alternatively, please contact our Customer Service team using the details below.
Please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Priceless Peace of Mind
Fantastic help, no quibbles with claim, fixed quickly by garage and no hassles of form filling. Would recommend 1000%
September 6, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Great service!!
September 5, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Handled my claim very professionally.
Handled my claim very professionally.
Much appreciated.
August 30, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Zero stars but couldn’t actually select…
Zero stars but couldn’t actually select that!
We purchased the 5* warranty with a recent second hand car purchase.
Only to find that when something has gone wrong less than 6 weeks after purchase - this sham of an organisation won’t pay. Apparently they have a comprehensive list of items they will repair! It’s only 2 pages! It does cover every single car with every possible fault!
Total joke! And how do you get away with quoting the AA as a supporter! Looking forward to my chat with trading standards about false selling!
August 28, 2018
Unprompted review
Reply from Motorway Direct Plc
We are sorry to hear that you did not receive the service you expected, and regret that this has resulted in the negative feedback you have left us.
We understand that these may be unfamiliar times and it is our aim to support all of our customers, paying all valid claims as efficiently as possible. We have a dedicated process of escalation for instances where our customers feel a good level of service has not been delivered, and I would encourage you to escalate your concerns by raising a formal complaint to allow a full investigation into any concerns you may have.
Please could you also provide us with a policy number so we are able to investigate the concerns you have raised. Alternatively, please contact our Customer Service team using the details below.
Please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Had one annoying experience with an…
Had one annoying experience with an officious woman but got it sorted ok.Since then very good and efficient service.
August 28, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
Very good all round
August 27, 2018
Unprompted review
Reply from Motorway Direct Plc
Thank you for taking the time to tell us about your positive experience.
We work really hard to ensure the service we offer is the best in the market place and your feedback keeps us heading in the right direction!
If you’d like to discuss anything with us in the future, or would like to provide us with further feedback, please contact us…
Tel: 03300 555 262
Email: CustomerServices@MotorwayDirect.co.uk
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