I got the clutch slave cylinder I ordered, so no issues there. I am disappointed by their communication tho. I never got a confirmation email, or any communication for weeks. I called and they said... See more
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Review summary
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The only reason I gave it a 4 star rating is because there was a long delay in the shipping do to the Caswell tank sealer being on back ordered. This is very good company to work with and the tank sea... See more
Gave it a four stars just because of how long it takes to get deliver..But overall good will purchase against.
Great price, quick ship, but no communication after order was made.
Company details
Information provided by various external sources
We are stocking distributors and direct importers with over a million dollars in parts inventory. We supply many dealerships with product. We can ship the same day because we stock everything we sell. We don't rely on third party drop shipping or special orders to fulfill your orders. Many companies advertise a low price but don't have the products on hand to deliver. We fill over 95% of our orders the same day. Our website features an inventory counter to let you know what we have in stock.
Contact info
11306 Sunco Dr., 95742, Rancho Cordova, CA, United States
- motowheels.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Parts availability and great service
I've been buying high quality aftermarket parts from Motowheels for 20 years. Their parts availability and service are always outstanding and second to none!
September 2, 2024
Great experience
Quick shipping, great prices. I would shop there again, and would recommend them to everyone
August 25, 2024
On the top of the business
On the top of the business, they reply with any question or inquiries...definitely recommended do a purchase with motowheels
August 30, 2024
I ordered based upon the information on…the website
I ordered based upon the information on your website. It took a few weeks and then I heard that the item was not available. Then my order was cancelled. More time passed and I got the money credited back to my account. It was a lot of work, time and emails for basically nothing. I won’t order from this company again
August 21, 2024
Reply from Motowheels.com
Thank you for your review. We are sorry to hear that you had a bad experience. Unfortunately, we did not have the item in stock and was trying to find a vendor who had it in stock. After contacting a few vendors, they were out of stock as well. Therefore, we contacted you to cancel the order and process a refund. We will strive to do better. Thank you!
Very disappointed
Very disappointed, I order a slip on titanium exhaust for my 2023 Ducati V4, the correct one. Well when I tried installing it did not work as it should, specially for a 3k dollar plus piece. I reached out to you guys. The ladyI first spoke to was very helpful, she told me their mechanic would call me. The supposedly master mechanic engineer awesome guy he say with super duper experience in Ducatis didn’t help, after sending videos and pictures he still wanted me to do ridiculous things to prove it was not fitting ( you can clearly see it in the videos and pictures I sent of prove). Still have the phone where we talked back and forth for prove. Guy was insulting, questioning what I was doing and my knowledge. Well in the end I had to purchase extra piece of pipe from an auto part to fit the exhaust on the bike. Unfortunately , I will never purchase from this site again nor do I recommend anyone to purchase as well, at least not for higher end bikes.
I could not reply to the comment posted on my review. I want to say that no, you guys did not try at all to resolve my issue( not even an ounce of effort was shown whatsoever). Just because someone contracted me does not mean it was an effort to resolve the issue. Yes I know the last part is somewhat contradicting but the issue was not even tried to be resolved. You guys just say oh well and that was the end of it.
August 14, 2024
Reply from Motowheels.com
Thank you for your feedback. We are sorry to hear that the issue with your exhaust was not resolved as expected. We did our best to assist you with this situation. Thank you!
Chain guard
I received the chain guard for my Ducati Scrambler Desert Sled after a slight delay and found the product nicely packed, good quality and easy to install. It also matches the color of my bike. Thank you very much! 808Hi 🤙
August 12, 2024
Legit and fast shipping
Legit and fast shipping and delivery after having placed the order.
August 12, 2024
Emails
Emails, phone calls, answers all in short time. Unfortunately, I could not purchase what I thought would fit on my motorcycle and they explained it to me. Some others may just take my money and call it good. Not these guys. I have a 2024 BMW S1000RR and will be looking for accessories during the winter months. At motowheels........
August 4, 2024
Best price and the shipping was very…
Best price and the shipping was very fast will definitely buy from them in the future
August 3, 2024
W tf is this a real company?
W tf is this a real company?? It feels like I got scammed. I made a 2k purchase and paid for 3DAY SHIPPING about a week ago and still haven't received my sh *t. This is ridiculous. I reached out to these nerds and feel like no resolve is in sight. I bet I'll get the same excuse as the rest below. NOT CHILL. Susan seems like a fake Customer service representative.
August 24, 2024
Unprompted review
Reply from Motowheels.com
Thank you for your feedback. Sorry to hear your wait is longer than expected. We have notified you immediately when you placed the order that the exhaust will arrive 3-4 days and the cat delete is on back order and the ETA will be 4-6 weeks and you agreed. Not sure if there was a misunderstanding. We provide excellent customer service, and we will ship out as soon as it arrives. Thank you for your understanding.
Excellent Service
April 24, 2024
Öhlins steering damper
I ordered the Öhlins steering damper for my Panigale V2. The item was shipped 10 days after I placed the order. The steering damper was packaged nicely and in good working condition. It's on my bike now.
July 28, 2024
Good customer service
Good customer service! Once parts were in US shipped out same day and delivered quickly. I asked a question and it was answered quickly and accurately.
July 20, 2024
It’s been a month and the product still…
It’s been a month and the product still hasn’t arrived. I have to continue to email for updates, sending multiple emails for each response. Completely dissatisfied with the experience. If it doesn’t improve going to ask for a refund.
July 27, 2024
Reply from Motowheels.com
Thank you for leaving us a review. So sorry to hear that you have not received your product. Unfortunately, we have not been able to get these from the manufacture and we are trying to our best to outsource the product. Hope we can get these in soon. Again, sorry for the delay. Thanks!
Delivered the parts I ordered 👍
I paid, they shipped - the world works the way it's supposed to
July 24, 2024
Always extremely helpful and delivers…
Always extremely helpful and delivers what they promise! Absolutely the best place for all of your aftermarket needs.
July 20, 2024
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