mountainwarehouse.co.uk Reviews 277

The liner gloves I bought were labeled as 100% silk. I enquired whether that was correct before I ordered them online because I am allergic to elastane. I was assured they were indeed 100% silk so I went ahead with the order. When they arrived the cuffs were very stretchy, but I tried them on anyway. Within 30 seconds, my skin underneath the cuffs began to burn - a sure sign that they contained elastane. I took them off straight away but as often with allergies, my skin took a long time to clear up even after taking antihistamine.
I have to say Mountain Warehouse was very good and quick to refund my purchase which is why I give them two stars rather than one. But it's also clear they buy stock from some dodgy sources which use incorrect descriptions. I wonder if the gloves were even silk because they did not feel silky.

Rambler boots supposed to be waterproof. A big fat lie like most of their false promises on the dodgy goods they sell. They did not even last 5mins in short wet grass and my feet were sodden. Never known such a useless boot or company.
Zero customer service and not interested in complaints. stay away from these clowns rapidly going down the pan.

Bought a pair of Storm11extreme waterproof boots. Both boots leaked first time walking on grass only had them a week.So much the nice staff told me that they are fully waterproof.

I recently bought a pair of hiking shoes and a jacket from MW. Both were advertised as waterproof and breathable. Neither of them are waterproof. The shoes were leaking after walking through 100m of short wet grass. The jacket leaked through after 30mins walking in a rain shower. I won't be buying anything of the sort from MW again.

Also, you can only leave a product review on their website if you have been "invited" too. Enough said about the impartiality of most of those then.

I visited the Totnes store around 2/3 weeks ago looking to purchase a hoodie. Very poor customer service first of all with no help whatsoever! Unfortunately for some reason I was given the impression by staff that they thought I was planning on shoplifting!! There was no indication of this happening at all and one staff member in particular used the wrong judgment towards me!! Most of their products are made in China anyway, one biggest polluters on this planet!!

I bought some Adventurer walking boots, within 9 months of very moderate use the uppers of both had split. I took them back but was told they are not covered by a guarantee. The Sales Assistant agreed with me that they are rubbish.

Purchased a kayak two months ago , serious problems with the item , customer service is not helping at all 32 emails back and forth , never been treated so badly

I bought a new anorak lovely . However I also left a very sentimental umbrella in the store in Aviemore which they say they have and I have offered them the money or post paper etc to them they will not do it. What sort of customer care is that.

I went into the Maidstone Mountain Warehouse earlier this year to plan for my trip to Costa Rica.
I was greeted by every employee and one in particular assisted me with my packlist, Ed.
Ed was wonderful, recommended items that fit both my needs and my budget - all of which was essential on my trip, I ended up being the most prepared.

Beware of this company who abdicate their responsibilities regarding sub-suppliers but willingly take your money.In this instance the supplier is Outdoor Revolution who supplied through Fedex two broken and damaged loungers.
At this point I am unable to get Mountain Warehouse to refund the money and collect the damaged loungers as they claim it’s not their responsibity!

Ordered a present from Mountain warehouse. Courier lied and said it was delivered, which it wasn’t. Had a web chat with Janice from Mountain warehouse customer service team, and wow so many other firms could learn a lot. After understanding the issues, and looking at the details, I was immediately offered a full refund or would resend the parcel. Not trusting the courier, I asked if it could be delivered to a local store which she arranged for collection in a few days. What a way to turnaround very unhappy customer into one that will now continue shopping with Mountain warehouse. Gold standard,

Very impressed with customer service of Weymouth branch especially the manager John who went above and beyond to ensure my daughter got her favourite shoes sent to our home branch

Awful walking boots

Bought a pair of leather walking boots from MW for my daily dog walk of 1- 2 hours; within 3 months the laces disintegrated, and 6 months later the 'leather' instep cracked to become a gaping hole.

Great customer service, they were replaced without question - only for the same thing to happen again.

I have never seen real leather do this. Previous boots lasted between 5 and 10 years of almost daily use.

Again, great customer service. Was advised not to buy leather, opt for fabric boots instead. However, these are even worse:

1. 'Breathable' material actually make your feet sweat and smell
2. On an average English walk, water just soaks through them;
3. After only 3 months of use, I can feel every twig and pebble underfoot. The sole is too soft and pliable for walking. It is almost like wearing moccasins
4. Very quickly the fabric softens, and offers zero ankle support

They are comfortable, but absolutely useless for walking. Can't recommend their boots to anyone

Accidental order, immediate request for cancellation. No help from MW, left waiting for over 4 hours, no full refund received. Chat staff keeps turning chat off, unhelpful. Left frustrated. Never ever again!

The customer service that Keira showed to me was excellent. She gave me good advice on garments, fitting, price etc.
Friendly staff, welcoming store.

I shopped here for the first time in Ashbourne and was impressed by the products and the staff. Esta who help me on my return to the shop for an exchange was very helpful indeed. This is a great shop with good products and very nice staff. Well done

I returned a pair of trousers on 4 May using Evri as required by Mountain Warehouse. The tracking did not update and then showed the parcel in transit going between various sorting centres. It was clear that the parcel had been lost. I was asked to wait until 18 May which I did. There was then no response until they offered to refund me a sum £6.50 less than the amount I had paid which I refused. I received a full refund via PayPal but am very unhappy with the poor customer service received.

I ordered hiking shoes and sports bra online to Sheffield. + next-day delivery. Was a bit worried after I read the reviews. But I got my parcel the next day as promised, delivered by Evri. The shoes and the bra are in good condition, totally satisfied with the quality.

Possibly I was the lucky one, but nothing to complaint about this time.

This is third time I’ve ordered online with a click and collect option ( only store to charge you to pick up your own stuff)
Received survey from Evri to ask about delivery - delivered to store 3 days earlier ! No contact from store .. I paid them a visit .. staff state no email sent no goods arrived .. the chap went to check .. sure enough parcel was there .. Thank you Evri I would have still been waiting for that email ( staff say it’s technical fault) low and behold on way out of store I gets email collect your order ..ahem it’s in my hand !!!!

Two pair boots poor quality both split in same place second pair mountain warehouse won't do anything about so I have a pair boots which are not fit for purpose