Can fault the service Ive been given from Henry, his professional manner and knowledge is second to none. It was a pleasure to work with him even though the timing wasnt right for bringing our propert... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Veronica, She is a wonderful person. She has been my greatest support throughout the entire process in London. She is also someone who has provided me with even more support than my own agent,... See more
I had such a great experience working with Natalie Simpkin-Robles at Mountgrange Heritage. She was incredibly kind, professional, and attentive throughout the whole process. Natalie really listened to... See more
Company replied
13 September 2025 Im absolutely delighted with… Mountgrange Heritage specifically Alex Chapalain who helped me buy my flat here in central London. He was instrumental in making the transaction sm... See more
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Company details
Information provided by various external sources
We are an independent estate agent based in Kensington & Notting Hill. If it’s a property for sale or to rent our team can help you find the perfect home.
Contact info
Kensington Park Road 27, W11, London, United Kingdom
- mountgrangeheritage.co.uk
4.8
Excellent
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Veronica Wells working with Mountgrange Heritage
Veronica manages everything to do with my flat in an efficient and friendly way, whether it is dealing with tenants, organising maintenance issues or sorting out any unexpected thing that crops up.
This means that I can relax in the knowledge that my property is in good hands and that everything that needs to be will be taken care of.
August 1, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Edwin, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Excellent estate agency!
Excellent estate agency / property mgmt service. I have rented with Mountgrange Heritage for the past three years and have never had one issue as a tenant. The team is always very helpful, professional, and respsonsive. Tom French in particular has been very helpful whenever maintenace or issues arise.
July 31, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Ed,
We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Amazing service from Emily
Amazing service from Emily. From enquiry to virtual viewing, it was complete within a matter of hours. Pretty impressive if you ask me! Despite not renting a property from Mountgrange in the end, I would highly recommend their services for anyone wanting to rent or buy in London or the Cotswolds. Again, thank you.
July 22, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Luis,
We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Reply from Mountgrange Heritage
Dear Matthew,
We are so pleased that you have had such a positive experience Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Great rental management
Great rental management over many years, able to manage all tenant issues easily. Made being a landlord easy and stress free!
July 23, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Josie,
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Katie is very dedicated at what she…
Katie is very dedicated at what she does, and has been really great and helpful with property advice I've had!
July 10, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Madeline,
We are so pleased that you have had such a positive experience with Kate and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
'great company to work with
'great company to work with, very helpful and efficient
July 8, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Charles,
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Arne Conroy was extremely helpful…
Arne Conroy was extremely helpful during my search. Great communication, very informative and always kept me in mind for suitable options.
July 9, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Caleb,
We are so pleased that you have had such a positive experience with Arne and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Veronica has been always great and…
Veronica has been always great and helpful on the management of the flat !! Super friendly as well !!
July 14, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Giovanni,
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Very happy with property manager…
Very happy with property manager Veronica Wells as a tenant. Super friendly, and excellent communication.
July 9, 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
ANNABEL gave me the best service
ANNABEL gave me the best service, highly recommend
May 20, 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Annabel and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Very helpful staff
Very helpful staff. Been with them for six years now.
July 5, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Amer,
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Veronica
Veronica has been extremely helpful with liaising with the landlord and has done a great job with the property management side of things. A tough job, but she's always friendly and personable.
July 5, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear William,
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Veronica is an excellent property manager
Veronica is an excellent property manager; she consistently responds promptly and provides helpful assistance in every situation possible. Thank you.
July 5, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Can,
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Outstanding level of service!
I recently had the pleasure of working with Mountgrange Heritage and felt compelled to share my outstanding experience. From the initial consultation to the final closing, the team demonstrated a level of professionalism and dedication that far exceeded my expectations.
April 19, 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
I was guided every step of the way
I had a good experience with Mountgrange. They gave me regular updates throughout the whole process and guided me every step of the way which was reassuring.
I can definitely recommend them.
July 4, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Susan,
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Madison was very helpful with a client…
Madison was very helpful with a client of ours who was interested in a house she was marketing. She updated us as the situation changed and always communicated well. She was knowledgeable, friendly and professional and we felt like we were in safe hands.
June 4, 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Veronica
Veronica is a fantastic property manager, she is always responsive and helpful in every situation.
July 1, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Alison,
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
A total nightmare. To avoid at all cost.
My partner let her flat through Mountgrange Hetitage. Big mistake.
Not only they wouldn’t do much, but the little they did was to get non existent problems fixed at high rates.
The tenants were also a nightmare, very demanding and everything had to be now, despite there were things that had to be done by the freeholder.
Despite we were paying fees for running the place it seemed they were siding with the tenants against us, and sometimes it seemed we were doing their job.
It got to a stage where we could not cope dealing with the agent and the tenants and we had to serve notice longer than the legal time.
We would never let them managing our place nor recommend anybody to use their services.
We have finally got our life back and we are happy with our decision.
We had problems with some of the staff but the worst of all was the letting manager. Not an asset for the company and are not surprised they get terrible feedback and loose customers.
January 30, 2024
Unprompted review
Reply from Mountgrange Heritage
Dear JJ Smith,
We are very sorry to hear that you had a negative experience with Mountgrange Heritage. Customer satisfaction is of utmost importance to us, and we take all feedback seriously.
Upon reviewing our records, we have been unable to find any details matching your complaint or your partner's name in our database. Additionally, the contact details you provided via Trustpilot do not correspond with any of our clients. This makes it difficult for us to address the specifics of your situation or verify the authenticity of this review. We are members of The Property Ombudsman and operate within the TPO Codes of Practice, which means that our decisions are guided by what is fair and right, even if this may not favour the landlord in some circumstances. We adhere strictly to these guidelines. If you're available for a call, we would like to discuss this further.
Please reach out to us directly at at hello@mountgrangeheritage.co.uk or call us on 020 7221 2277 with more details so we can address this situation thoroughly.
We are genuinely sorry that you feel this way and want to assure you that we strive to support both our landlords and tenants fairly and professionally.
Kind regards,
Mountgrange Heritage
Emma was extremely helpful.
Emma was extremely helpful throughout the selling process of our London flat. She was clear about costs and issues that would be raised by potential buyers, giving us time to rectify things. This was a long selling process and we were glad that she could walk us through it. .
February 9, 2024
Unprompted review
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