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3.2
3 reviews
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Horrible experience. Relocatng from Estonia to UK. After our belongings were collected, we were told delivery would not happen unless full payment was made in advance, despite no formally signed contract. The suggestion of additional storage fees if we did not comply felt like undue pressure. The situation was stressful and not handled in a customer-friendly way.
We have just completed a complex international move from Estonia to Denmark, involving multiple pickups, storage, disposal, and final delivery, and everything arrived perfectly intact and extremely well packed.
From the very first contact, MoveMaster has been professional, calm, flexible, and clear in their communication. The crews were efficient, respectful, and careful — even with heavy items, antiques, and large TVs. Nothing was rushed, nothing damaged, and everything was handled with real care.
We had:
– multiple moves from different addresses
– items stored for a period
– packing done by their team for insured items
– disposal handled separately
– and final delivery via courier to Denmark
Despite all this complexity, everything went smoothly. No complaints, no stress, and no surprises. They always answered quickly, adapted when our situation changed, and kept us informed all the way.
I honestly cannot recommend MoveMaster enough. If you are an expat, moving internationally, or need a company you can truly trust with your belongings — this is it.
Thank you, MoveMaster, for an outstanding job from start to finish.
Through and through a horrible experience, as the products came late, damaged boxes and even damaged products which we will now use to open a case against them.
Don't use them if you love your things.
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