Movertix Reviews 1,697

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding them new, sealed, and exactly as described, with many appreciating the excellent prices that are often lower than competitors. The delivery service is frequently praised for its speed and efficiency, with many orders arriving quickly, sometimes even earlier than expected, and often well-packaged. People also find the ordering process easy and appreciate being kept informed about their order status. However, some customers also noted issues with dispatching times, where items were not sent out as quickly as promised, even with express shipping. There were also occasional complaints about receiving incorrect or defective products, and in a few instances, orders did not arrive at all.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting quick and fast... See more

Product

Customers generally report positive experiences with the product, often highlighting that items are new,... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Price

Clients share positive opinions on price, with many reviewers finding products cheaper than competitors and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the great price and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took a day before my item was sent, so I didn’t receive my item before the weekend - although I ordered express sending. But once the status had changed, the handling and package were excellent!

Rated 4 out of 5 stars

You promissed the same day dispatching, it was not the case with me, it took almost two full working days to get the delivery code. Given your premium shipping prices it could as well be the same day... See more

Rated 4 out of 5 stars

This is my first time to use it and was very happy with everything except the payment method. Which is why I took away a star. You have to pay extra to use Paypal and the only other payment method was... See more

Rated 5 out of 5 stars

It was the first time I purchased a product on Movertix but I am extremely happy with the outcome. Before the purchase, I sent a few email to ask for details and the answers were delayed or incomplet... See more


Company details

  1. Cell Phone Store
  2. Import Export Company

Written by the company

Tienda online de fundas para móviles de las mejores marcas y con los mejores precios.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Two Samsung S24 Ultras

I ordered two Samsung S24 Ultras and they were the best value I could find.
Delivery was exactly as per the website.
I received a tracking number once the items were shipped so I could see the phones were on the way.
I never heard of the website before now so was unsure but very happy with my purchase. Would recommend.
One thing I found odd was a fee was added to my total price and I don't know why, they still ended up cheaper than anywhere else.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

5 star website

5 star website. Order my phone late Sunday evening and arrived to Ireland early Tuesday morning. Brand new phone in original packaging at a lower cost than anywhere else. Delighted with my purchase, I would highly recommend this site. Thanks for a very pleasant transaction.

May 1, 2024
Unprompted review
Rated 2 out of 5 stars

Samsung S23 FE other version than advertised.

I bought a Samsung S23 FE phone from Movertix. On the Movertix website the S23 FE was described having the Snapdragon 8 Gen 1 processor, but the phone I received has the Exynos 2200 processor instead. I ordered the phone from Movertix because I specifically wanted the Snapdragon version of the phone.

I contacted the Movertix helpdesk to ask if the phone I received can be traded for the Snapdragon version, but after a week the helpdesk hasn't responded.

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

Not good potential fraud

Not good potential fraud
Fist phone I had, had a bit of a dodgy screen my M33. I tried them again for an A25 and the description was not clear, stating it had 2 sim slots and a SD card slot. But when you open it, it only has 1 sim and an SD card slot or 2 sims and no SD card slot. nothing stated you had to choose either or. My M33 I bought from them had the same description as the A25 in accord to the card storage and Sim slots, and the M33 had 1 card slot and 2 sd card slots all at the same time, so why would I think it would be different?
Anyway I messaged them about it 5 times and they're trying to ignore me and say I should have magically known some how, even tho their description was the same on both phones and not give me my money back.
Further more they say 2 days delivery and it was 6 days until I received it which I never complained about. Not a good business practice for companies that want to survive. They are capable of better. I would have simply swapped for another phone but unless they honor their warranty to take it back, they wont like the results and I will keep this review up. Plus I will let paypal and the EU authorities they have committed fraud.
As you can see by their response that were replies to the same issues, they're just a bunch of vague misleading liars, who changed the description on their site after the fact, as I have proof of what was actually written. If I could post pictures for proof on here I would. Hope this company get destroyed. They shouldn't be allowed to operate in the EU as they false advertise!!!

April 22, 2024
Unprompted review
Movertix logo

Reply from Movertix

Despite your rude and unpolite tickets, our team responded to you an average of 3 tickets per day.

First was "You sent me the wrong phone"
After that wasn't a Dual SIM
After that hasn't a dedicated slot as your previous model
Next...just insulting samsung
After... us of course

For your record, we have all the details of sold equipment's, and you can check a few differences correct?

Samsung Galaxy M33 5G Dual SIM (Your old equipment)
SIM type: DualSIM Standby
SIM 1 Type: NanoSIM
SIM 2 Type: NanoSIM
Expandable by SD Card: Yes (dedicated slot)

Samsung Galaxy A25 5G Dual SIM (Your new equipment)
SIM type: DualSIM
SIM 1 Type: NanoSIM
SIM 2 Type: NanoSIM
Expandable by SD Card: Yes (in the second SIM slot)

Rated 5 out of 5 stars

Excellent service

Excellent service, brand new product in original sealed box at price significantly lower than anywhere else. Item arrived fast, approx 48 hours. Only issue was shipped via UPS not FedEx specified by shipper and wasn't able to track, but came quick enough to not matter.

April 10, 2024
Rated 3 out of 5 stars

About 6/10

I ordered from Movertix because they were selling the item I wanted, including shipping, for almost 10% less than anywhere else. The item was delivered within 6 days and was well packaged. I did not like the process, however. In the future, I would pay a different vendor that 10% premium for a better interaction.
I was not able to pay online, instead I needed to organise a bank transfer, then make a screenshot of the transfer, then send them the screenshot. I got several emails about the status of my order, including a tracking link. A few days after receiving the tracking link, the shipper still had not received the package. I sent an email asking for more information. The auto response informed me that replying to me was a low priority. Two days later the package was delivered. It turns out that the tracking number was correct, but the shipping company was not the one that Movertix said that it was.
All in all, more hassle, more uncertainty, and no customer service.

April 9, 2024
Movertix logo

Reply from Movertix

Informing that your order was placed 06/04, the payment received on 09/04, shipped on the same day and delivered on 12/04. Also, your order was shipped by UPS instead of GLS, due to delays occurred by GLS.
The priority of the tickets are chosen by the client, on the contact page, probably you didn't noticed and you've opt for low priority, although we always answer within a fair timeframe despite the high volume of commercial requests.

Rated 4 out of 5 stars

Overall I would recommend them for…

Overall I would recommend them for their good prices on cellphones. Only complaint was that there was a mix-up with shipping my order and I had to contact the support team to get the correct information.

April 3, 2024

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