FRAME #moveyourframe Reviews 162

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Want to write a review as my experience with the frame online classes has been amazing. Yes there are occasional minor tech issues with having to clear history to be able to log in again, but once you... See more

Rated 1 out of 5 stars

Signed up as a member late last year and wanted to cancel my membership, as I wasn’t attending classes. Contacted the membership team 10 days ago and still haven’t heard back, despite sending two foll... See more

Rated 4 out of 5 stars

Great choice of classes and friendly staff but some of the instructors don’t correct or pay much attention to form and making sure you’re doing things right. Also some classes are soooo full there i... See more

Rated 4 out of 5 stars

Welcoming little gym, not intimidating like some other brands, and I would definitely recommend. Fab Barre classes, though I found most of the others are not basic entry level (I struggled) and there’... See more

Company details

  1. Gym

Information provided by various external sources

A boutique class-based fitness studio with 7 locations across London. We believe that getting fit shouldn't be a chore! Offering Fitness, Pilates, Barre, Yoga, Dance classes and Personal Training in Shoreditch, Kings Cross, Victoria, Fitzrovia, Hammersmith, Farringdon and Angel. Come and #MoveYourFrame with us!


Contact info

3.3

Average

TrustScore 3.5 out of 5

162 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

\unfriendly Staff & Old Equipment

At Frame Victoria the equipment is very old and not taken care of. The reformer pilates beds are torn and duct taped, the towels are worn out, faded pink with holes. Frame Fitzrovia the staff is not very helpful and just feels part of a big corporation. One time I booked a class and by the time I had the class I got high temperature and emailed them and called them to request to move the class to another day, as I was ill and could also contaminate, but they refused to. So the staff overall not very friendly or close to the customer. After those incidents I started exclusively going to flow london for reformer pilates and pineapple studio for dance classes.

May 30, 2020
Unprompted review
Rated 5 out of 5 stars

Staff were amazing

Staff were amazing, really helpful, I had a lovely experience throughout my time at the studio. My visit was early March, just before lockdown.

May 30, 2020
Unprompted review
Rated 5 out of 5 stars

Frame online

I went to the frame studios before Covid restrictions and really enjoyed the classes.
When they announced frame online I was so glad as frame classes are the only classes I feel comfortable doing and are at a good level for everyone no matter what your fitness level.
I can’t tell you how amazing the online classes have been, they’ve really improved not only my physical health but my mental health and given me structure through all this covid madness.
I couldn’t recommend them enough

May 28, 2020
Unprompted review
Rated 2 out of 5 stars

No refunds during COVID19 not even…

No refunds during COVID19 not even after losing job
I enjoyed the reformer classes but it loses one star for not giving my credit back during lockdown despite me losing my job and another for very sweaty environment in Farringdon without ventilation. Not happy.

May 28, 2020
Unprompted review
Rated 5 out of 5 stars

Love it!

Frame is my favourite studio, the classes and instructor are fun and tough!

April 10, 2020
Unprompted review
Rated 5 out of 5 stars

Love Frame

Love Frame! Go there twice a week for a Reformer Pilates class. Have had many different instructors so far and all of them were great! Can't wait to be back.

April 7, 2020
Unprompted review
Rated 4 out of 5 stars

The class was amazing but...

The class was amazing, I loved it. However, it's a bit pricey and there wasn't enough lockers and there were no privacy cubicles in the changing rooms.

April 7, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for Barre!!!

Thank you so much for doing Frame online!
It’s been so great to be able to do Barre, Charles is amazing.
Thanks for keeping me Fit and and sane
X

April 7, 2020
Unprompted review
Rated 5 out of 5 stars

The place where endorphin-fuelled dreams come true!

The place where endorphin-fuelled dreams come true!

I cannot recommend Frame enough. The instructors, front of house staff, and other Framers are the friendliest, most enthusiastic people in London, and make every workout a total joy.

Guaranteed to make you strut instead of walk and beam instead of smile.

April 3, 2020
Unprompted review
Rated 5 out of 5 stars

Frame always gives excellent customer…

Frame always gives excellent customer service, and their website is easy to navigate. The only thing I keep getting caught out on, is the selection of which studio you want to book at.. you can initially choose, but maybe it would be useful to flash up a confirmation of studio reminder, or similar pre-payment?

April 3, 2020
Unprompted review

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