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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, often going above and beyond expectations. The service, including delivery, is consistently described as excellent, with many appreciating the smooth process and clear communication from the office team. However, some customers were dissatisfied with the company's communication and management, citing issues with organization, documentation, and unexpected demands for payment. A few other people also felt that the on-site team was understaffed for the job, requiring additional help, or that the company failed to adequately assess the job despite provided information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Service

People report positive experiences with service. Customers frequently praise the efficiency and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and punctuality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the staff for being... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers praise the excellent communication, highlighting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon and Scott were brilliant! Move our 6 seat hot tub from a very difficult location which included getting it half way across a park - moved with care and precision left both our old and new proper... See more

Company replied

Rated 5 out of 5 stars

Amazing from start to finish! The lovely ladies in the office Bex &Kylie were both friendly, professional and explained everything in detail. Both went above and beyond. Our movers and fixer chaps M... See more

Company replied

Rated 5 out of 5 stars

Rich & Scott were absolutely fantastic, from start to finish , relocating the hot tub, even though it eas a tight squeeze they were both very patient, great service and got the job done💪🏻 Thank... See more

Company replied

Rated 5 out of 5 stars

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the... See more

Company replied


Company details

  1. Hot Tub Repair Service

Written by the company

At Move Your Spa (formerly known as Transport A Tub) we specialise in hot tub relocations, removals, disposals and installations across the UK. We work with customers who are loving to have their hot tub moved from one location to another, with full installation service at the other end. If you're looking for Transport A Tub reviews then you'll find our new home here under our new name: Move Your Spa. Our super friendly team of trained engineers use our specialist hot tub moving equipment and modern vehicles to move your hot tub safely. We also work with hot tub showrooms who are looking for a reliable, professional hot tub delivery service. We're fully insured and ready to move a hot tub anywhere in the UK mainland. Request your fast, free quote online today or call our friendly hot tub specialists who'll be happy to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

752 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Simon and Scott were brilliant

Simon and Scott were brilliant. Managed to find a solution to the problem with the size of the tub. Friendly guys and go the job done with no fuss. I highly recommend these guys

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Lee and Simon were great

Lee and Simon were great! It was an extremely heavy commercial hot tub with a fairly awkward route to the garden but they managed it without any problems. Job well done. Thanks guys. Apologies for the delayed review.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company - done exactly as they promised- office staff were very informative, Arrived on time, Lee and Simon were friendly and professional done exactly as they promised will definitely use this company again if ever needed 10/10

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy process and experience from start to finish

Really easy from viewing in the showroom, selecting the right hot tub for us, arranging delivery and finance and the installation team arrived bang on time were really pleasant hard working chaps and fitted the hot tub quickly and efficiently- can’t wait to get in and take a dip!!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very patient as we identified dates for the move and then very efficient on the day. Pick-up, drive 2.5hrs, drop-off all done by 1115 in the morning! Very polite delivery team (Simon and Scott).

Thank you!!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent professional company

Brilliant service very happy. Kept informed throughout with calls and texts.
Arrived on time,respected our property.
Move was so smooth,I had had sleepness nights worrying about this but I didn't need to so impressed.
Lee and Simon are a credit to your company very professional and very polite and helpful,thank you both.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Lee & Simon were brilliant

Lee & Simon were brilliant, it was not a one to move but they simply just got on with it with a smile on their faces. I would definitely recommend them as a team. They are a credit to your company.

March 17, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your positive review and for trusting Move Your Spa with your hot tub move!

Rated 5 out of 5 stars

Excellent service

Move your Spa were excellent. The booking process was easy, and they confirmed the day before that they were coming as booked and that we would be the final customer. The disposal of the hotrub was done quickly without any issues.

I would definately reccomend them.

March 12, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

We appreciate your kind feedback and your support in choosing Move Your Spa. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Very organised

Very organised. Emily was keeping me up to date and made the process smooth , the 2 lads who delivered the hot tub were very polite and informative , highly recommend

March 9, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

We appreciate your kind feedback and your support in choosing Move Your Spa. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Very quick response to our enquiry

Very quick response to our enquiry. Excellent service start to finish. Very professional.

March 10, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for the positive review and for choosing Move Your Spa. We appreciate your support and are glad you had a good experience!

Rated 5 out of 5 stars

Lee, Simon, Tony and Aaron

Thanks to these guys my hot tub was moved successfully. All were knowledgable and knew what they were doing.
Lee, Simon, Tony and Aaron thanks again
Tracey Bignell

March 10, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Rated 5 out of 5 stars

Amazing Service!!!!

Lee & Simon were friendly and professional, moved the hot tub from one house to the other and I would highly recommend them for any hot tub moves

March 10, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Rated 5 out of 5 stars

From start to finish it was a great…

From start to finish it was a great experience, Harriet was very thorough getting all the details needed to deliver the spa to us ,kept us up to date with timescales, she was very polite to talk to on the phone ,awnsering any questions I had
Thankyou Harriet
As for the delivery guys Simon and Scott ,they were brilliant at there job
No standing around spa was situated within a good time, they definitely earn there money great lads
Thankyou 👍

March 6, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Rated 5 out of 5 stars

Scott and Simon went the extra mile on…

Scott and Simon went the extra mile on our job. Professional throughout and rose to the challenges presented to them to move the spa across an island!!! I was also impressed with the communication ahead of the job - really thorough and helpful throughout - Emily was particularly supportive. Thank you!

March 6, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Rated 5 out of 5 stars

Excellent hot tub removal

Move Your Spa removed our old hot tub for us in March 2026. The communication was excellent, always quick to respond to emails when I was initially providing them with information to obtain a quote and arrange for a convenient date for them to pick the hot tub up, responding to any queries, a time slot provided the day before pick up and on the day the team contacted us to provide an exact time about an hour before. They arrived on time and were very quick to remove the hot tub despite it being a difficult job requiring a crane. The team were very polite and helpful. I would recommend using them.

March 2, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Rated 5 out of 5 stars

Fantastic

Although the experience was thorough and in-depth, it was also professional and polite.
The two gentlemen that performed the physical spa move were nothing short of fantastic with a tricky move.

February 26, 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for the positive review and for choosing Move Your Spa. We appreciate your support and are glad you had a good experience!

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