Movie Figures Reviews 

1,689
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and the meticulous care taken with packaging, ensuring items arrive in perfect condition. Many people highlight the outstanding communication and helpful service, noting they are kept well-informed throughout the ordering and delivery process. Reviewers frequently mention the speedy and efficient delivery service, with many orders arriving quickly and on time. The overall experience, from easy ordering to professional handling of pre-orders, leads many consumers to confidently recommend the company.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the excellent quality of items like high-end... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and speedy delivery,... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as "great,"... See more

Order

Consumers find the ordering process to be positive, highlighting the ease of ordering and payment through the... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition and impressive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 2nd review for Movie Figures. Have been purchasing/pre ordering for couple years now. Customer service always top notch. Responsive and accommodating customer service. A big thank you and appreciat... See more

Rated 5 out of 5 stars

Great company. Staff are very helpful. I ordered a figure but wanted to change the delivery date. I received an email saying that my request was received and I was updated when the item was being deli... See more

Rated 5 out of 5 stars

My order with them was cancelled due to them not getting any more stock and then a few weeks later I got an email from the team telling me they had a surprise shipment and asked if I’d still like the... See more

Rated 5 out of 5 stars

I left a 5 star review around 7 years ago and just thought I would leave a more recent one.... Moviefigures continues to be the place I buy Hot Toys collectibles from in the UK. Very reliable a... See more


Company details

  1. Collectibles Store
  2. Figurine Shop
  3. Game Store
  4. Hobby Store
  5. Model Shop
  6. Toy Store

Written by the company

Movie Figures Ltd. supplies UK customers with the amazing range of movie figures and collectibles from manufacturers around the world. The company was formed with the aim to make it easy for UK customers to locate action figures and collectible statues for popular movie titles. Movie Figures works with a number of popular manufacturers based in Japan, USA and New Zealand, researching and sourcing movie items we think you will enjoy. We sell items from brands including Sideshow, Hot Toys, Kotobukiya, NECA, The Noble Collection, Weta, Gentle Giant and more. If there is something you want that we don't sell please contact us and we will do our best to source it for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,689)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will use again

Preordered the Wolverine Hot Toy with a deposit. Contacted when it was due, simple way to pay the balance and delivered on a day of my choice! Great service.

January 14, 2026
Unprompted review
Rated 3 out of 5 stars

Depends which order it’s relating to

Depends which order it’s relating to. The first order did arrive in good condition, not quite in time for Christmas, but you didn’t promise that so no bother: if it’s for my most recent order there is a Royal Mail tracking number but they haven’t received anything when I punch the number in - so left up in the air with this one. My heart always sinks when any company choose Royal Mail as a courier because they are dreadful

January 7, 2026
Rated 5 out of 5 stars

My 2nd review for Movie Figures

My 2nd review for Movie Figures. Have been purchasing/pre ordering for couple years now. Customer service always top notch. Responsive and accommodating customer service. A big thank you and appreciation for Christine. They literally do all they can to make their customers happy. First rate packaging. So rare these days to have full confidence in a company. My only negative feedback is Klana no longer an option at checkout. A real shame as it offers great flexibility for the high priced items. PayPal is there but it does not accept spread payments for some of the items for some reason. Not for me anyway. Hope they can introduce payment plan options in the future similar sideshow or Jazz Inc.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Above and Beyond!

My order with them was cancelled due to them not getting any more stock and then a few weeks later I got an email from the team telling me they had a surprise shipment and asked if I’d still like the order before it went to general sale. It was then delivered within 2 days. Couldn’t be happier with the service and I’d like to thank Christine again specifically.

January 6, 2026
Rated 5 out of 5 stars

First time user

First time user. It was a preorder. The item came in stock on time. Payment was easy. Communication from the store was very good and despatched the item at a time that would be convenient for me. Arrived promptly and was very well packaged. All in all a great experience. I would definitely buy from them again. Five stars!!

December 19, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Service and Communication for Collectibles

Movie Figures provides a fantastic service for collectors. Their communication throughout the pre-order and delivery process is outstanding, with clear updates and prompt dispatch. The items are always well-packaged and arrive in perfect condition. The main reason for four stars instead of five is that their stock for some in-demand items can be quite limited. Overall, a highly reliable and recommended retailer for high-end collectibles.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

The communication from Movie Figures…

The communication from Movie Figures was brilliant throughout the ordering and waiting process. We bought a preorder collectible plush and had to wait a considerable amount of time for it to be made, which we were aware of before paying. However Movie Figures kept us informed all the way along.

The quality of the collectible is very impressive and the delivery was excellent.

November 27, 2025
Rated 5 out of 5 stars

Still great after 7 years

I left a 5 star review around 7 years ago and just thought I would leave a more recent one....

Moviefigures continues to be the place I buy Hot Toys collectibles from in the UK. Very reliable and great service.

I do occasionally use another supplier in Australia and Hong Kong as the prices can sometimes be better, and stock is limited at Moviefigures so that can sometimes also be a driver for making a purchase elsewhere.... but I am never dissapointed when I use them.

Bit of a shame that the payment by installments by Partially has gone over the last couple of years as that was great for spreading payments on pre-orders, but I am sure they had their reasons.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Found a difficult to source statue at a great price. Communication throughout the order was brilliant, Christine let me know when they had stock so I could order and it was shipped out same day. Arrived in mint condition well packaged. Would happily use again.

November 11, 2025
Rated 5 out of 5 stars

Always great

Always great. Delivery is always prompt. Items are well packaged. Would definitely purchase from them again.

March 17, 2025
Rated 5 out of 5 stars

Easy to order

Easy to order. Items arrived in a few days very well packaged and in perfect condition. Very good quality items.

October 14, 2025
Rated 5 out of 5 stars

HONO IRON MAN !!!

Not the first nor the last I've purchased from MF !!! Great item at a competitive price...fantastic communication....packing and delivery all on point !!! Can only recommend MF !!! Thankyou !!!...again ...

September 17, 2025

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