Mowers2go Reviews 

Hi, I have sent multiple emails, no reply, tried to call, no answer.
I still have not received the refund for the two orders that I cancelled, and you said the refund would be in my bank within 5 days, that was 2 weeks ago.

The orders were #54730 and #55795

11/05/24 made order #54730
13/05/24 transaction processed for £1264.19

30/05/24 made order #55795
03/06/24 transaction processed for £163.79

I would like my refund please!

I will keep emailing and pestering you for another week, after that I will have no choice but to contact Trading Standards!

Your business is atrocious, and you should be ashamed of your selves!

Do not buy from this company. Ordered a product from them in June last year, never turned up, agreed to reimburse me in November and not had any contact since. I have no other option now to contract trading standards and commence legal proceedings. Do not use this company !!!

I would give no stars. What a scam company, do not use. They take your money and don't deliver the goods. Parts ordered, money paid but now they're not even answering the phone. Email communication always comes up with excuses from them as to why goods haven't been dispatched, asked for refund- not materialised. Goods ordered 06/01/25.

My experience much the same as others - Ordered a mower on 6th Jan 25 . Now after repeated emails and excuses they are not replying to me , so I have now opened a dispute with Paypal for a refund.

I ordered a hedge trimmer 1 September 2024. I’ve asked for a refund but no response. They are happy to take your hard-earned money and not deliver the goods. Be very careful before parting with your money.

I ordered chainsaw parts from Petleys in early January, they took immediate payment but have not received parts. I've tried calling many times and emailing (bounced back). Their website was updated a few days ago redirecting me to Mowers2Go (has same address and tel phone number) - no reply. This is also same address & tel as Acle Garden Machinery, (Norwich Rd, Acle, Norwich NR13 3BY).
I see today that Petleys website has been suspended, this does not bode well for my order, money or associated companies - beware.

Emailed again with no response concerning my order that was made last August. Refund has been requested several times but this has not been acted on. No response has been received concerning my last review.
A company that will take your money but not deliver the goods.

Order #60994 was placed on 10 September 2024. Still waiting refund of payment taken from card on 10th September 2024

I hate to join the growing number of highly negative reviews but there does seem to be a pattern here. I ordered a Stihl Hedge Trimmer with two Stihl batteries back in May and, despite repeated chasers, I have never received the batteries. I warned them that I would be making a claim through my credit card company on 30 December, if they did not either refund me or supply the batteries by 14 January, and have heard nothing. I therefore initiated my claim today.

I don't know what is going on behind the scenes with this Company but clearly there is something seriously wrong. After a previous very good experience on a purchase, and reading favourable reviews on Trustpilot, I was prepared to believe them when they claimed to be having a supply issue over the batteries, particularly as I could see that there had been some product availability issues at Stihl. However, the notices on their website, firstly around staff illness and then their phone and email systems, started to raise an alarm. It has been gradual. First it became hard to get them to answer the phone, emails were responded to but after a considerable delay, and then the LiveChat was taken down. Now all the apologies appear to have been removed and they are not picking up the phone or responding to my emails at all. In December, I noticed my batteries were showing as "in-stock" on their website but, when I asked for my order to be fulfilled by email, I received no response. I then contacted my credit card company and was told that I should give them 10 working days to satisfy my order or provide me with a refund, which I duly did. Again, no response. That deadline passed yesterday.

My message to mowers2go/Acle Garden Machinery is this - if you want to stay in business, you cannot ignore your customers. If the reviews I now see had been posted when I was looking to purchase my equipment back in May, I would never have given you my order. I also would not have written this review had you not ceased communicating and I am struggling to believe all the issues which you claim to be having have prevented you from answering the phone or responding to emails. You still appear to have a functional selling website for new orders! Whether they are delivered of course, I shall not be testing after this experience. It is not too late to put an end to this claim - just fulfil the order. However, the matter is now in the hands of my credit card company and they will be in touch.

Item purchased online 08.12.24
Never received
Emails never answered
Phone never answered
DO NOT SHOP HERE

Still waiting for a delivery from November. No one is answering the telephones or responding to emails. Have they gone bust?

Please could someone get back to me on my order from October 2024 order number 62261 I don’t want to have to leave bad feedback so could someone please reply to my emails about supply of order or just a refund

Paid £200 for equipment and was told would arrive in a few weeks. Chased up again and again and eventually got reply to ticket in early December saying it would be with me by the weekend. Nothing arrived - all further communication totally ignored. Reported to credit card company and fraud department.
Total scam

AVOID AT ALL COSTS!! Took payment for an item in November straightaway, just shy of £400! Never delivered the goods, emailed and called constantly no response. After threatening further legal action they finally responded saying they will refund me for the item, money never received and are not responding to follow up emails! It seems They are taking peoples money without any intention of delivering goods or refunding them!

Absolute scam company. Take your order and money and then hear nothing from them. Still haven't had a refund from an order placed over 2 months ago that was never delivered.

Never had an experience like it! Thought I would be safe buying from a fairly local company, paid for a Kress lawnmower that was supposedly in stock, initially had contact that they were just waiting for the free promotional batteries to come in to stock but then nothing! Two months later, after several attempts to ring, email and contact them I was giving up hope, apparently they have a website glitch which means they cannot communicate with you, yet when I done some Facebook research and found them under ‘another’ company name and emailed the contact there, they answered within 10 minutes. Asked politely for goods or refund, immediately came back to inform cannot get the goods but will action a refund - NEVER got, had to claim money back through credit card company. Ordered the same product with the same free battery promotion from another reputable company and received within a few days. DO NOT USE THIS COMPANY, cannot believe they are still trading, or if they are they will soon trade under another company name!

I am getting really worried I have lost over £500 with Mowers2Go

I paid for 2 orders in August 2024 and I am still waiting for them or a refund.

I email and phone twice a week but no reply and no answer.

Companies House shows the parent Company ACLE GARDEN MACHINERY LIMITED Company number 07944033 as DORMANT and "Compulsory strike-off action has been discontinued" with Kenneth and Heather PETLEY as Directors.

I can't understand why the Website is still taking orders.

Can anyone help me please.

I ordered a Stihl hedge trimmer, battery and charger at the beginning of November and nothing has arrived, and it is impossible to communicate with the company.

I ordered a Stihl battery in July but it is now December & I still haven't received it. They have only responded to one email telling me that there was a delay in getting hold of batteries. Since then no response to emails & I have not managed to get through on their phone lines.

One star is generous. I ordered a Stihl garden vac at the beginning of October. It has not been delivered. One promise of a delivery in late November was made but it didn’t arrive. There is no answer on the phone. The references to a small family company offering good service and prices but having communication problems doesn’t ring true. It’s another delaying tactic. No compliance to my deadline of the end of November for a refund. Avoid.