Honestly the worst company I have sadly trusted to purchase from. I paid for a Stihl corded leaf blower in 2023 as they were competitive price wise. Received it weeks later minus the blower extension... See more
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I have a stihl chain saw and needed some new 14in chains which normally cost between £17-£22 depending on where you buy them but at Mowers2Go I saw them advertised at a substantially reduced price and... See more
I note there are alot of negative reviews regarding Mowers2go. However, I ordered a Stihl long reach hedge trimmer and it arrived 2 days later, no issues at all. What is key is that my item was in sto... See more
Company replied
Placed order 10 days ago , paid online received nothing since that day .Tried emailing and calling no reply Credit checked Acle Garden Machinery and they appear to be a dormant company with zero cred... See more
Company replied
Company details
Written by the company
Welcome to Mowers2Go, where our passion for green spaces meets our expertise in top-of-the-line garden care equipment. More than just a lawn mower haven, we are proud to be key sellers of Stihl products, offering an extensive range of garden tools including hedge trimmers, chainsaws, leaf blowers, and beyond. Our selection is meticulously chosen to empower both homeowners and professional landscapers with the tools needed for every aspect of garden maintenance. As industry leaders, we stand by the quality of our products, ensuring that every item from the smallest trimmer to the most robust mower stands up to the rigors of garden care. At Mowers2Go, we believe that the right tool can transform garden work from a chore into a joy, and our partnership with Stihl guarantees that you have access to the best. Whether you’re sculpting hedges into living art or keeping your lawn in championship form, our products are designed to perform season after season. We’re committed to exceptional customer service, delivering not just tools, but also expertise and support that extends beyond the sale. Our team is equipped with the knowledge to guide you to the perfect choice for your garden’s needs and provide ongoing support as you use our products. Experience the Mowers2Go difference: where variety, quality, and customer satisfaction create the perfect blend for all your gardening endeavors. Trust us to equip you with the finest, because your landscape is our legacy.
Contact info
Norwich Rd, Acle, Norwich NR13 3BY, NR13 3BY, Norwich, United Kingdom
- 01493 751659
- contact@mowers2go.co.uk
- mowers2go.co.uk
2.5
Poor
944 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Stihl brush cutter
Great products at competitive price, one item was on backorder and only received when I chased it up many months later, but rectified with no quibble.
August 18, 2024
Unprompted review
Reply from Mowers2go
Dear Andrew,
Thank you for your review and for choosing Mowers2Go. We’re delighted to hear you’re happy with your Stihl brush cutter and found our prices competitive. We apologize for the delay you experienced with the backorder, but we're glad we could resolve it for you without any hassle.
Your feedback is invaluable to us, and we appreciate your patience during the process. If you need any further assistance, feel free to reach out to us at reviews@mowers2go.co.uk.
Kind regards,
Mowers2Go Customer Support
Excellent product, fast delivery
Excellent product - ALKO long reach hedge trimmer. Superb delivery within 24 hours of ordering.
September 12, 2024
Unprompted review
Reply from Mowers2go
Dear John,
Thank you so much for your kind words! We're thrilled to hear you're enjoying your ALKO long reach hedge trimmer and that our delivery service met your expectations with such speed. We strive to provide the best experience for our customers, and your feedback is greatly appreciated.
If you ever need anything else, don’t hesitate to reach out to us at reviews@mowers2go.co.uk.
Kind regards,
Mowers2Go Customer Support
Struggle to get hold of the company…
Struggle to get hold of the company recently. Was told my order would be with me in 2-4 weeks after 3 weeks I emailed and was told 10
Working days. It’s now over 5 weeks since I placed the order and they won’t answer emails or phone calls.
September 18, 2024
Unprompted review
Reply from Mowers2go
Dear Andrew,
We sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating it must be, and we are working hard to improve our response times and ensure that all orders are fulfilled as quickly as possible.
Please contact us directly at reviews@mowers2go.co.uk with your reference number, and we will prioritize resolving your order. We truly appreciate your patience and understanding during this time.
Kind regards,
Mowers2Go Customer Support
Delivery caused us and the driver problems
The ride on mower seems to be working fine but we did have delivery problems, it was delayed twice and then the pallet was too big to get on to the ramp at the back of the lorry. It was loaded on sideways on a curtain sider lorry but we didn’t have the equipment to get it off! Had to get the spanners out to undo one ramp guard rail and the. Had the problem of getting it off the pallet! However, they did answer my emails promptly and staff were very friendly.
September 4, 2024
Unprompted review
Reply from Mowers2go
Dear Irene,
Thank you for your review and for sharing your experience. We’re glad to hear that your ride-on mower is working well, but we sincerely apologize for the challenges you faced with the delivery. We understand how frustrating those issues can be, and we appreciate your patience and resourcefulness in resolving the situation.
It's great to know that our team was able to respond promptly and provide friendly service. Should you need any further assistance, please don’t hesitate to reach out to us at reviews@mowers2go.co.uk.
Kind regards,
Mowers2Go Customer Support
Diabolical communications
Diabolical communications, standard behaviour it seems.
Ordered a mower on 3rd August. They were delighted to take my money immediately and gave me 2-4 week lead time. I sent a message on 19th August asking for an update, no response, resent the message on 29th August and received one sentence (with out so much as an apology) stating an additional 7-10 days window, then silence! It is now 12th September, no info, no picking up of phones and no picking up of emails! Have sent an email today requesting firm delivery info or full refund by end of day tomorrow. So far no response.
Do not use this company as they’ll have you chasing your tail, they have no consideration for the people they have taken immediate payment from, should take money when item being finally despatched. Will be making CC claim after the deadline I have suggested.
Will update with result. Read other similar reviews, they have form.
September 12, 2024
Unprompted review
Reply from Mowers2go
Dear Rick,
We sincerely apologize for the lack of communication and the delay you’ve experienced with your order. Please know that this is not the norm for us. We are currently facing some unexpected challenges with a handful of very popular products, which has caused ETAs to be pushed back. We understand how frustrating this situation has been and are working hard to resolve the issue as quickly as possible to ensure you receive your order or the resolution you're seeking.
If you have any further concerns, please contact us directly at reviews@mowers2go.co.uk, and we will prioritize your case. We appreciate your patience and understanding during this time.
Kind regards,
Mowers2Go Customer Support
Cannot contact this company
Placed an order for a Stihl mower on the 8th Aug 2024 online, still not received it and never been given a delivery date. I have phoned countless times and the phone has never been answered. I used their messaging service several times, no response. Emails have also been ignored, finally got a response a week ago, but now that person has stopped responding. Have asked for a refund, no response !!
Awful service and experience, do not recommend this company, a lot of people with a similar experience, unfortunately.
September 12, 2024
Unprompted review
Reply from Mowers2go
Dear Gavin,
We sincerely apologize for the difficulties you've faced in trying to contact us and the delays with your order. Please know that this is not the usual experience we strive to provide. Unfortunately, we are currently experiencing unexpected challenges with a few very popular products, which has caused ETAs to be pushed back.
We understand your frustration and are doing everything we can to resolve this as quickly as possible. If you still wish to request a refund or need further assistance, please reach out to us directly at reviews@mowers2go.co.uk, and we will prioritize your case.
Thank you for your patience and understanding during this time.
Kind regards,
Mowers2Go Customer Support
Avoid items are not in stock like they…
Avoid items are not in stock like they say I waited over 3 months then asked for a refund, not just me looking at Google reviews. AVOID they will never answer the phone take your money and string you along.
September 9, 2024
Unprompted review
Reply from Mowers2go
Dear A. Garratt,
We sincerely apologize for the delay and the lack of communication regarding your order. Please know that this is not the usual service we aim to provide. We have been facing unexpected challenges with stock availability for some of our most popular items, which has caused significant delays and pushed back ETAs.
We understand how frustrating this experience has been and are working hard to resolve these issues. If you still require assistance or would like to discuss your refund, please contact us directly at reviews@mowers2go.co.uk, and we will prioritize your request.
Thank you for your patience and understanding.
Kind regards,
Mowers2Go Customer Support
Avoid!
Avoid!
Appalling company and no after service.
Ordered a mower for £700 that arrived damaged and faulty.
Made multiple phone calls that are never answered. Left messages, none returned .
30 plus emails still no answer. Now requesting a refund from my credit card company.
Do not buy from this company can’t believe they are in business, they certainly shouldn’t be!
If I could leave no stars I would!
August 22, 2024
Unprompted review
Reply from Mowers2go
Dear Nick,
We sincerely apologize for the damaged product you received and the lack of communication you've experienced since. This is not the standard of service we strive to offer, and we understand how frustrating it has been for you to reach out without receiving a timely response.
Please rest assured that we are taking this matter seriously and are working hard to improve our communication processes. If you still require assistance with your refund or any other concerns, please contact us directly at reviews@mowers2go.co.uk, and we will prioritize your case.
Thank you for your patience and understanding.
Kind regards,
Mowers2Go Customer Support
ordered a trimmer
ordered a trimmer , not received after 1 month of waiting.
been told refund has been paid still nothing in my account.not replying to e mails or telephone.would like to know when I will receive my money
September 9, 2024
Unprompted review
Reply from Mowers2go
Dear Mg,
We sincerely apologize for the delay with your refund and the lack of communication you’ve experienced. This is not the level of service we aim to provide, and we understand your frustration.
If you still haven't received your refund, please contact us directly at reviews@mowers2go.co.uk, and we will prioritize your request. Thank you for your patience and understanding.
Kind regards,
Mowers2Go Customer Support
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!
Took my money on 6th June after numerous emails and phones and never getting through I had to go to my credit card company to get a refund.
I never wish for bad BUT in this case I hope the company goes bust.
AVOID AT ALL COST
September 7, 2024
Unprompted review
Reply from Mowers2go
Dear Taner,
We sincerely apologize for the poor experience you’ve had with your order and the lack of communication. This is not the level of service we aim to provide, and we understand your frustration. We are working hard to improve our communication and refund processes to prevent situations like this in the future.
If there is anything further we can assist you with, please feel free to reach out to us at reviews@mowers2go.co.uk. We appreciate your feedback and your patience during this time.
Kind regards,
Mowers2Go Customer Support
Good price and delivered in no time at…
Good price and delivered in no time at all
September 4, 2024
Unprompted review
Reply from Mowers2go
Dear Robin,
Thank you for your kind words! We're delighted to hear you were happy with the price and speedy delivery. Providing great value and fast service is something we strive for, and we're glad it met your expectations.
If you need any further assistance, feel free to reach out to us at reviews@mowers2go.co.uk. We appreciate your support!
Kind regards,
Mowers2Go Customer Support
Quick to take my order but unacceptable comms and support after that
Ordered Stihl gear during the 2-for-1 offer back in May, Stihl made a huge disaster of the promotion and couldn't cope (why do companies get a surprise after a successful campaign??)
After trying to get regular updates, I finally gave up on 27th August 2024 due to lack of comms. "Too busy"
I regrettably asked to cancel the order which they did immediately and confirmed refund. Since 27th August no comms. No refund. They really need to slow down and stop expanding until they can support their existing customers. I would really like to get my original Stihl gear but between them they are hopeless
Update 6th Sept: opened a case with credit card company in the hope they can get my money back. Still nothing from mowers2go
Update 7th Sept: got credit card statement and I can see I did get a refund after all. Apologies for getting that wrong and I added a star back. However it would have been easier for you to communicate and tell me. Your comms are awful - you can't even correct a customer when they are wrong!
May 28, 2024
Unprompted review
Reply from Mowers2go
Dear Paul,
Thank you for your updated review and for acknowledging that the refund was processed. We sincerely apologize for the lack of communication throughout this process, and we completely understand your frustration. We are actively working to improve our communication and ensure that customers are kept informed every step of the way, especially in situations like this.
We appreciate your patience and feedback, and we’re truly sorry for any inconvenience caused. If you ever decide to give us another chance or need further assistance, please don’t hesitate to contact us at reviews@mowers2go.co.uk.
Kind regards,
Mowers2Go Customer Support
Poor service
I would not order from this company again. Phone just rings out. Emails just get ignored. No sight of product after 5 weeks I requested a refund. Told this has been completed just waiting for the refund to hit my card.
September 2, 2024
Unprompted review
Reply from Mowers2go
Dear Phil,
We sincerely apologize for the delays and lack of communication you’ve experienced. This is not the level of service we strive to provide, and we understand your frustration.
If you have any further concerns, please feel free to reach out to us at reviews@mowers2go.co.uk, and we will prioritize your request. We appreciate your patience and understanding.
Kind regards,
Mowers2Go Customer Support
Total con artists - should be reported for fraud!!!
Total con artists, don't buy from them its a con, you won't get all your products and will just be ripped of then ignored - I don't think they even have a shop and they should be REPORTED FOR FRAUND!!!!
September 2, 2024
Unprompted review
Reply from Mowers2go
Dear Customer L,
We sincerely apologize for the experience you've had and understand your frustration. However, we want to assure you that we are certainly not a scam company and have years of amazing reviews from satisfied customers. We are an active business and have recently undergone some changes to improve our service, though we recognize that this situation did not meet our usual standards.
If there has been an issue with your order, please reach out to us at reviews@mowers2go.co.uk, and we will prioritize resolving it for you. We appreciate your feedback and the opportunity to make this right.
Kind regards,
Mowers2Go Customer Support
Still waiting after 3 months for Stihl motor and battery
I am waiting after 3 months for my order.
Part of the order was supplied but is faulty.
The remaining part of the order has yet to arrive.
No response to emails and the phone is never picked up.
Probably my worst retail experience ever.
Once you Mowers2Go read this perhaps they will respond.
You be the judge if there is no response added to this review.
May 21, 2024
Unprompted review
Reply from Mowers2go
Dear Customer L,
We sincerely apologize for the experience you’ve had with your order. We understand your frustration, especially if you’ve been waiting for your product. We are currently facing some delays with certain orders, which have pushed back our ETAs, and we regret that this has affected your order.
Please reach out to us at reviews@mowers2go.co.uk with your order details, and we will prioritize resolving this for you as soon as possible. Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards,
Mowers2Go Customer Support
Scammed and Ignored - Avoid at All Costs
I feel completely scammed by this company. I’ve called on three separate occasions, and no one ever answered. I also emailed two different members of their team, but got no response. Their new ticket system is absolutely useless—no updates, no communication, nothing. It’s been over a month with zero updates on my order. This is terrible, unprofessional service. Please listen to the reviews and avoid this company. They clearly don’t care about their customers.
July 25, 2024
Unprompted review
Reply from Mowers2go
Dear Patryk,
We sincerely apologize for the poor experience you’ve had with your order and the lack of communication from our team. We understand how frustrating it must be to wait over a month without any updates. Unfortunately, we are currently facing unexpected delays with a few orders, which has pushed back ETAs, and we regret that this has affected your experience.
We are working hard to improve our communication and ensure that your order is fulfilled as soon as possible. Please reach out to us at reviews@mowers2go.co.uk, and we will prioritize resolving this for you. We appreciate your patience and understanding.
Kind regards,
Mowers2Go Customer Support
Appalling (non-existent) customer service, happy to take your money, don't supply the goods
Appalling customer service and for appalling read non-existent. I ordered from them 2 months ago and nothing has arrived. Zero communications from them, the phones are either engaged or go straight to a dead line, emails are ignored. Raise a ticket? That'll be ignored as well. If this is a genuine company then it deserves to go bust but I suspect that in reality, it's a scam designed to part you from your money.
Any responses given are useless platitudes. They're impossible to contact period.
August 28, 2024
Unprompted review
Reply from Mowers2go
Dear Ken,
We sincerely apologize for the experience you’ve had and the lack of communication regarding your product. This is not the level of service we strive to provide, and we understand your frustration. Unfortunately, we have been facing unexpected delays with some of our products, which has affected delivery times and communication.
Please reach out to us at reviews@mowers2go.co.uk, and we will prioritize resolving this for you as soon as possible. We appreciate your patience and the opportunity to make this right.
Kind regards,
Mowers2Go Customer Support
Take your money but send No products out!
Placed an order on 23rd July, money taken but no order confirmation. Tried to call numerous times never answer…direct emails never respond….ticket system never respond… had to apply for a refund through PayPal. Always used this company in the past, but NEVER again. What happened?? To customer service?
July 23, 2024
Unprompted review
Reply from Mowers2go
Dear Kim,
We sincerely apologize for the poor experience you’ve had with your recent purchase. We understand how frustrating it must be to have no communication or product delivery after placing your order. This is not the level of service we aim to provide, and we are working hard to resolve the delays and improve our response times.
Please reach out to us at reviews@mowers2go.co.uk with your order details, and we will prioritize resolving this issue. We appreciate your feedback and your patience as we work to make things right.
Kind regards,
Mowers2Go Customer Support
Absolutely terrible service
Absolutely terrible service. Similar to other customers, failed to deliver. Unable to contact, multiple attempts made through their 'new ticketing system', email and phone calls. Actively avoid answering the phone 15 minutes before they shut (made six calls) then at 5pm, answer phone on, no follow up on messages left. Claimed money back through the bank. Genuinely heed the advice of others and avoid.
August 27, 2024
Unprompted review
Reply from Mowers2go
Dear W. Wood,
We sincerely apologize for the poor service you’ve experienced and the lack of communication regarding your product. Unfortunately, we have been facing unexpected delays with some products, which has pushed back ETAs. We regret that this has affected your experience and made it difficult for you to reach us.
Please know that we are actively working to improve both our delivery times and our customer service. If you still require assistance, please contact us at reviews@mowers2go.co.uk, and we will prioritize resolving your case. We appreciate your patience and understanding.
Kind regards,
Mowers2Go Customer Support
Scammers. Seriously, just don’t bother.
Placed an order for an item that cost £250 approx.
A week goes by and nothing. I have had absolutely no email correspondence or confirmation that my order is on its way.
I opened a ticket asking the same question, tried to call more times than I can remember (which rings once then goes to an engaged tone), or just rings out completely and still nothing.
I’m just about to contact my credit card company and report fraudulent activity as I am not convinced they are a real company.
August 21, 2024
Unprompted review
Reply from Mowers2go
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We completely understand your frustration, especially given the lack of communication on our part.
I have looked into your order and see that there was a stock issue with the Cobra multi-tool you ordered, which is why a refund was processed. Unfortunately, this should have been communicated to you promptly, and I deeply regret that this wasn't the case.
Please rest assured that we are a legitimate company, and it’s never our intention to cause any distress to our customers. We’re working to improve our communication processes to ensure that situations like this don’t happen in the future.
If you have not yet received your refund or if you need any further assistance, please contact us directly at contact@mowers2go.co.uk. We’d be more than happy to resolve any outstanding issues.
Again, we apologize for the trouble caused and appreciate your understanding.
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