Honestly the worst company I have sadly trusted to purchase from. I paid for a Stihl corded leaf blower in 2023 as they were competitive price wise. Received it weeks later minus the blower extension... See more
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I have a stihl chain saw and needed some new 14in chains which normally cost between £17-£22 depending on where you buy them but at Mowers2Go I saw them advertised at a substantially reduced price and... See more
I note there are alot of negative reviews regarding Mowers2go. However, I ordered a Stihl long reach hedge trimmer and it arrived 2 days later, no issues at all. What is key is that my item was in sto... See more
Company replied
Placed order 10 days ago , paid online received nothing since that day .Tried emailing and calling no reply Credit checked Acle Garden Machinery and they appear to be a dormant company with zero cred... See more
Company replied
Company details
Written by the company
Welcome to Mowers2Go, where our passion for green spaces meets our expertise in top-of-the-line garden care equipment. More than just a lawn mower haven, we are proud to be key sellers of Stihl products, offering an extensive range of garden tools including hedge trimmers, chainsaws, leaf blowers, and beyond. Our selection is meticulously chosen to empower both homeowners and professional landscapers with the tools needed for every aspect of garden maintenance. As industry leaders, we stand by the quality of our products, ensuring that every item from the smallest trimmer to the most robust mower stands up to the rigors of garden care. At Mowers2Go, we believe that the right tool can transform garden work from a chore into a joy, and our partnership with Stihl guarantees that you have access to the best. Whether you’re sculpting hedges into living art or keeping your lawn in championship form, our products are designed to perform season after season. We’re committed to exceptional customer service, delivering not just tools, but also expertise and support that extends beyond the sale. Our team is equipped with the knowledge to guide you to the perfect choice for your garden’s needs and provide ongoing support as you use our products. Experience the Mowers2Go difference: where variety, quality, and customer satisfaction create the perfect blend for all your gardening endeavors. Trust us to equip you with the finest, because your landscape is our legacy.
Contact info
Norwich Rd, Acle, Norwich NR13 3BY, NR13 3BY, Norwich, United Kingdom
- 01493 751659
- contact@mowers2go.co.uk
- mowers2go.co.uk
2.5
Poor
944 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Poor Service turns into Fantastic Service (please read)...
Poor service turned into excellent service!
We ordered a ride on mower back in May 24 and was told delivery would be mid to end of June. We did receive 2 emails at the start stating that the order was on its way. By July 24 the Lawnmower hadn't come and communication had ceased. We tried phoning and emailing every day but to no avail. We actually wondered if we had been scammed. We only got an answer once when a gentleman said he would look into it and get back to us but this never happened. Move forward to mid July and we called and a lovely very helpful girl answered the phone. We got an apology straightaway and offered another more expensive mower in it's place as our mower had not come into the country. FANTASTIC SERVICE! We were bowled over and today our new ride on mower arrived and its superb. Thank you.
July 17, 2024
Unprompted review
Reply from Mowers2go
Dear St Marys Monastery,
Thank you for taking the time to share your experience with us. We sincerely apologize for the initial delay and communication issues you faced but are so glad to hear that we could turn the situation around and provide you with excellent service. We always strive to make things right for our customers, and we’re delighted that you are happy with your new ride-on mower.
If you ever need further assistance, please don’t hesitate to reach out to us at reviews@mowers2go.co.uk. We truly appreciate your patience and support.
Kind regards,
Mowers2Go Customer Support
Thankyou Mowers2go.
I recently ordered an Al-Ko mower from Mowers2go. All went well with the ordering process and delivery and I am very pleased with the product. Thankyou Mowers2go.
July 11, 2024
Unprompted review
Reply from Mowers2go
Dear Ian,
Thank you so much for your kind review! We’re delighted to hear that the ordering process and delivery went smoothly and that you’re pleased with your Al-Ko mower. Your satisfaction is our priority, and we truly appreciate your support.
If you ever need further assistance, don’t hesitate to reach out to us at reviews@mowers2go.co.uk. Thanks again!
Kind regards,
Mowers2Go Customer Support
I recently ordered a combi engine with…
I recently ordered a combi engine with an attachment for £700 from this shop, and the experience has been incredibly disappointing. The delivery date was not met, and there has been no update or response from the shop regarding the delay. The lack of communication and customer service is unacceptable. I will never purchase from this shop again.
July 8, 2024
Unprompted review
Reply from Mowers2go
Dear George,
We sincerely apologize for the disappointing experience you’ve had with your recent order. We understand how frustrating it can be when delivery expectations are not met, and we regret the lack of communication and updates regarding your order.
Please know that this is not the level of service we strive to provide. If you could kindly reach out to us at reviews@mowers2go.co.uk with your reference number, we will prioritize resolving this matter for you. We appreciate your feedback and the opportunity to make things right.
Kind regards,
Mowers2Go Customer Support
Excellent service delivered on time in…
Excellent service delivered on time in perfect condition
No complaints at all.
July 8, 2024
Unprompted review
Reply from Mowers2go
Dear Mr. Flear,
Thank you for your kind review! We’re thrilled to hear that you received excellent service and your order arrived on time and in perfect condition. Your satisfaction is our top priority, and we’re happy to know we met your expectations.
If you ever need further assistance, feel free to reach out to us at reviews@mowers2go.co.uk. We appreciate your support!
Kind regards,
Mowers2Go Customer Support
Dishonest, ignore emails, bad customer service
Took a month to deliver products, when I emailed they ignore and don't reply.
When the finall delivered the products they were damaged as they were not packed properly. They delivered items without the box. Now they are ignoring emails. I need a refund and want to return the damaged items.
July 5, 2024
Unprompted review
Reply from Mowers2go
Dear Abdullah,
We sincerely apologize for the poor experience you've had with your order and the condition in which your products were delivered. We understand how frustrating it must be to receive damaged items and not receive timely communication from us. This is not the level of service we strive to provide, and we regret that this has been your experience.
Please reach out to us directly at reviews@mowers2go.co.uk with your reference number, and we will prioritize resolving this issue, including processing a refund or arranging a return for the damaged items. We appreciate your patience and the opportunity to make things right.
Kind regards,
Mowers2Go Customer Support
sheath felco secateurs
Bought a sheath for my felco secateurs, price was good considering we’re in a financial squeeze at the moment, the delivery was fairly quick and the quality of the product is brilliant. Very happy with my purchase.
July 5, 2024
Unprompted review
Reply from Mowers2go
Dear Michael,
Thank you for your wonderful review! We're delighted to hear that you're happy with the quality of the sheath for your Felco secateurs and that the price and delivery met your expectations. Your satisfaction means a lot to us, especially during these times.
If you need any further assistance, feel free to reach out to us at reviews@mowers2go.co.uk. We appreciate your support and hope to serve you again!
Kind regards,
Mowers2Go Customer Support
Appalling communication / Scam
They NEVER answer the phone or reply to emails. They taken nearly £2k off me and delivered nothing and not even emailed confirmation. Feels like a scam. About to approach bank to get refund. Stressful. Avoid.
Update. Had email response and items apparently on their way. I will update this review if they arrive safely. Hopefully not a scam but the phone number that just rings and never answered is super frustrating and causes concern.
July 4, 2024
Unprompted review
Reply from Mowers2go
Dear Luke,
We sincerely apologize for the lack of communication and the frustration you’ve experienced while trying to reach us. We understand how concerning it must be, and we regret that this situation caused so much stress. Rest assured, we are not a scam company and have years of positive reviews from satisfied customers.
We're glad to hear that you've received an update and that your items are on their way. If you need further assistance or have any concerns, please reach out to us at reviews@mowers2go.co.uk. We appreciate your patience and hope everything arrives as expected.
Kind regards,
Mowers2Go Customer Support
Excellent company and excellent…
Excellent company and excellent service/communication. Will definitely use again 👍🏼
June 28, 2024
Unprompted review
Efficiency at its best
Acknowledged my order immediately
Everything was in stock
Received them all within 48 hours
Had them all running and working same afternoon
Very efficient,
Free delivery
Recommend anytime
June 24, 2024
Unprompted review
Stay away!
As other customers, I placed an order for Stihl mower and it was not delivered 2 months after ordering. The company baited me with false promises of an AK battery as compensation and misleading delivery dates. I hope that it is a very unprofessional service, rather than a scam. Either way, you are best advised to stay away!
June 29, 2024
Unprompted review
Reply from Mowers2go
Dear Branimira,
We sincerely apologize for the delay in delivering your Stihl mower and for the frustration caused by the misleading communication about delivery dates and compensation. We understand how disappointing this experience has been, and we regret that it has impacted your trust in our service.
Please rest assured that we are not a scam company, as we have years of positive reviews from satisfied customers. However, we acknowledge that our service fell short in this instance, and we are working to improve both our communication and delivery processes. If you still require assistance, please reach out to us at reviews@mowers2go.co.uk, and we will prioritize resolving this matter for you.
We appreciate your feedback and the opportunity to make things right.
Kind regards,
Mowers2Go Customer Support
Excellent Communication
A very efficient team, my email was replied to within 1 hour. The reply was honest & I wasn’t “fobbed off” with excuses.
June 17, 2024
Unprompted review
Excellent company to deal with
Item as described, fast delivery. Highly recommended. A+++. Very pleased with my purchase and delivery
June 20, 2024
Unprompted review
Good company
This is the second item I’ve bought from them and both times have received very prompt delivery and of course, a very competitive price. A good company.
June 1, 2024
Unprompted review
Unprofessional, Discourteous, The Worst Company Ever!
Mowers2go are the worst company I have ever had the misfortune to deal with. They did not send any of the £600 of Stihl mower products we ordered and after 6 weeks of waiting would not refund our money after countless times of asking. They do not reply to emails or their ticket system and never answer the phone. We did get an automated response stating items would be sent 'next week' but next week never comes. Mowers2go are so bad, I can't believe the 5 star reviews are genuine. They are unprofessional and discourteous and would give 0 stars if possible. The only way we got our money back was by making a claim through our bank, otherwise Mowers2go would still be keeping our money and not sending any goods. Don't be fooled or lured in by their cheaper prices, we bought the same Stihl equipment again from another dealer who delivered within a day of ordering.
May 6, 2024
Unprompted review
Reply from Mowers2go
Dear Michael,
We sincerely apologize for the inconvenience you experienced with your order. Please email us at reviews@mowers2go.co.uk so we can address your concerns directly and work towards a resolution.
We have recently employed more staff to manage emails and phone calls more efficiently. Unfortunately, we have faced delays in receiving our assigned stock, which has impacted our ability to fulfill orders on time. We want to assure you that we do not keep our customers' money without providing the products or services purchased. This situation is abnormal for us, and we are actively working to improve our service to ensure timely deliveries.
Your experience is not reflective of our usual standards, and we appreciate your patience as we work to resolve this matter and enhance our customer service.
Best regards,
Mowers2go Support Team
£150 paid, slow responses, unhelpful, no mower
I needed a lawnmower quickly when my old one broke down when faced with long grass at the end of No-Mow-May. Mowers2go had the model I wanted in stock and promised to usually dispatch mowers the working day after receipt of order. Unfortunately, they did not live up to this promise. After nothing had happened for several days, I couldn't get through on their phone line which is hard to find. Their message system promised a response within two working days which is slow. However, no response arrived within two days, and I had to send a second message. Eventually, I began to receive messages from their 'Final Mile Relationship Advisor (!)' who told me that tracking showed that my mower had arrived. It hadn't. He then sent me a picture from XDP showing a delivered parcel. It was obviously the wrong shape for a mower, and was in fact part of a gazebo which XDP had delivered previously, with a different brand name visible on the parcel. The 'advisor' advised me to contact XDP and then told me that 'unfortunately' XDP don't have a compensation scheme. However, the retailer is responsible for delivering the purchased article to the indicated address. I am, of course, claiming back the money I paid out via my credit card company. I have wasted hours of time, have no mower and am out of pocket by about £150. Very frustrating and disappointing.
I note the reply from Mowers2go, below. I could only comment on my own experience. Mowers2go were in email contact with me before I wrote my review, and would not accept that it was their responsibility to provide evidence that my mower had been delivered. Until they do so, I will continue to pursue a claim via my credit card company.
Final update: Mowers2go asked me to contact their review team. I did so the same day. I received an email telling me that their email system wasn't working, and that they would be in touch within two days. A week later, I have heard nothing. My credit card company as reimbursed me and billed Mowers2go. I have bought a mower elsewhere without problems. 'Nuf said!
June 7, 2024
Unprompted review
Reply from Mowers2go
Dear BobH,
We sincerely apologize for the inconvenience and frustration you have experienced. Please email us at reviews@mowers2go.co.uk so we can address your concerns directly and work towards a resolution.
It appears that the delay and confusion stem from the delivery company, not directly from us. We understand that this has caused significant frustration, especially given your urgent need for the lawnmower. We assure you that we are committed to ensuring you receive the product you ordered or a full refund if the item cannot be delivered.
We have recently employed more staff to manage emails and phone calls more efficiently, and we are actively working to improve our communication and delivery processes.
Your experience is not reflective of our usual standards, and we are dedicated to making things right. We appreciate your patience and understanding.
Best regards,
Mowers2go Support Team
------------
Dear BobH,
Thank you for your response. We sincerely apologize for any misunderstanding and the inconvenience this has caused you. It is indeed our responsibility to ensure that you receive the correct product, and we want to resolve this issue promptly.
To gather more information and address your concerns directly, we kindly ask that you email us at reviews@mowers2go.co.uk with your order details. We are unable to locate your previous email with our staff member, and having this information will help us investigate further and provide the necessary evidence regarding your mower's delivery.
We are committed to resolving this matter and ensuring you receive the service you deserve. We appreciate your patience and understanding as we work to make things right.
Best regards,
Mowers2go Support Team
Awful customer service.
Awful customer service.
Order never sent, several e-mails ignored. Only automated replies despite e-mails sent requesting information on my order. Refund sent only when claiming back through PayPal claims. Still no communication or explanation to the awful service.
Avoid if you want your order!
June 14, 2024
Unprompted review
Reply from Mowers2go
Dear Vicky,
We sincerely apologize for the inconvenience and poor service you experienced. Please email us at reviews@mowers2go.co.uk so we can address your concerns directly and work towards a resolution.
We understand your frustration with the lack of communication and the delays in fulfilling your order. Recently, we have employed more staff to improve our response times to emails and phone calls. Unfortunately, we have faced delays with our assigned stock, which has impacted our ability to fulfill orders on time.
This experience is not reflective of our usual standards, and we are committed to making things right. We appreciate your patience and understanding as we work to enhance our service.
Best regards,
Mowers2go Support Team
I purchased a strimmer aware there was…
I purchased a strimmer aware there was a delay in delivery from the manufacturer to store i was kept informed of my delivery status throughout and once dispatched arrived within 24hrs
June 20, 2024
Unprompted review
Reply from Mowers2go
Dear Peter Cooper,
Thank you for your review and for sharing your experience with us. We are delighted to hear that you were kept informed about your delivery status and that your strimmer arrived promptly once dispatched.
At Mowers2Go, we are committed to continuously improving our service and bringing back the exceptional, village store experience our customers value. Your feedback helps us in this mission.
Thank you for your support and for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
Good communication
Ordered 2stroke oil which wasn’t in stock which I knew when ordering.Kept informed about my order from start to finish,would buy from here again.
June 13, 2024
Unprompted review
Reply from Mowers2go
Dear Steve Pine,
Thank you for your positive review and for sharing your experience with us. We are glad to hear that you were kept informed about your order from start to finish. Your understanding and patience are greatly appreciated.
At Mowers2Go, we are committed to improving our service and striving to bring back the personalized, village store experience our customers appreciate. Your feedback is invaluable in helping us achieve this goal.
Thank you for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
Fast delivery
Fast delivery, my purchase arrived quicker than expected, well packed
June 14, 2024
Unprompted review
Reply from Mowers2go
Dear Bernie,
Thank you for your positive review and for sharing your experience with us. We are delighted to hear that your purchase arrived quicker than expected and was well packed.
At Mowers2Go, we are committed to providing excellent service and continuously strive to bring back the exceptional, village store experience our customers appreciate. Your feedback is invaluable in helping us achieve this.
Thank you for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
The mowers2go.com website is very well…
The mowers2go.com website is very well built so that you can easily find the product you're looking for.
I have no knowledge of machineries and yet the full description on the product's page helped me choose the right product among ten others.
I am very satisfied with the product description, accuracy and the performance of them.
June 13, 2024
Unprompted review
Reply from Mowers2go
Dear Ioan Tonu,
Thank you for your wonderful review and for sharing your experience with us. We are thrilled to hear that you found our website user-friendly and that the detailed product descriptions helped you choose the right product, even without prior knowledge of machinery.
At Mowers2Go, we are committed to providing accurate and helpful product information, and we continuously strive to bring back the exceptional, village store experience our customers value. Your feedback is greatly appreciated and helps us in our mission.
Thank you for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
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