While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Super terrible customer experience. Their customer support took 7 months to “review the status” of my financial charges. According to their customer support they need to review the fees, they take ages to reply, probably a bot and a really slow one.
Save your sanity - don’t go to this bank - behind a dated design, they are highly dysfunctional
Poor customer service. Made me wait for MORE THAN 8 months and still could not get my money back. Don’t trust this bank.
Transferred thousands of Hong Kong dollar from PayPal to Mox and I am still unable to access the funds due to “ transaction delays “ they have stolen my money and I’m getting no answers . I will never bank with them again, worst service and worst customer service .
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
